Customer Reviews for Tools & More

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tools & More

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SUSAN C. on

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Overcharged; awaiting corporate manager response.

Samantha U. on

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GREGORY H. on

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Eugene W. on

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The dolly fender fell off on the way to this location! Duct tape solved the problem.

Richard H. on

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cheryl H. on

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Very friendly and helpful. Was in and out in no time. 2 people there to help me.

ronald T. on

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Keep doing what you are doing.

aaron G. on

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scott T. on

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Austin L. on

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Cory D. on

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The first location was offering a very old and rusted 4x8 trailer with two small double doors in the back , good thing I looked in the back of the trailer it would have never worked for fitting my sofa because of the doors being lower and smaller opening . Next to it was a newer model with one single large door. I mention this to the tool place with the rentals and they were happy to change out for the newer one.

Matthew H. on

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Some of U-Haul equipment is pretty beat up and old, might be time for a makeover

Denise S. on

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Patricia F. on

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YOANI H. on

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Christine G. on

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kenneth P. on

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Orlando P. on

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Jose N. on

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Great customer service

Jason N. on

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Dwaine F. on

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The location was closed even though it was a 24 hour drop off but someone was waiting outside the facility for my arrival, which was outstanding. The gentleman greeted and instructed me nicely. Overall great experience!

Kathryn A. on

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Frank A. on

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DAVID H. on

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JIM K. on

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Eugene W. on

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Keep doing what you are doing

Jermy U. on

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steven N. on

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Marvin P. on

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Eric B. on

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Jim Y. on

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Ronald H. on

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Stephen G. on

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Too much air noise through the driver door. Headlights not aimed properly. Right high beam headlight burned out.

Ronald M. on

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No improvement needed.

ROBERT T. on

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So there was an issue with the first rental company and had to get transferred. The people who dropped off the one I was suppose to rent did not bring it back in the best of conditions so to get me on my way had to go to a different location. The gentleman was very nice and accommodated my needs. Then I have to go to a place that is 15 min farther from my destination to add more miles to my trip. I get there the tank is half full so make sure you bring it back on half. Shouldn't be an issue but when you are moving and need to rent a 26 foot truck you are probably going to need time on your hands. The rental place closed at 330 so instead of picking up the rental at 8 as scheduled it was now after 9. So I get finished and bringing the rental back but it is right at 3:30 and didn't want to be charged another day so bring it back with a 1/4 tank of gas. Figured they would hit me for a couple gallons no big deal. But it was about as much of a day to rent the truck for a 1/4 tank of gas. Doesn't seem right. I will most likely be looking at other options when renting box trucks.

JOHN B. on

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michael B. on

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Irwin R. on

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George S. on

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Nicole F. on

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The absolute nicest people! I've always had a good uhaul experience though.

Jeanette F. on

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I felt uncomfortable leaving the truck on the side of the road outside of the gated area especially with no direction or warning beforehand, would suggest something different is figured out for a drop off location of trucks after hours.

JOHN S. on

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dennis C. on

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ED G. on

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Just keep doing what you are Doing.

john C. on

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Vito M. on

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Lynne S. on

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michael S. on

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Everything was perfect no change required.

Pat S. on

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Everything went smoothly & everyone was so helpful and kind. I would recommend them to everyone. They made our first time of renting a uhaul very pleasant and easy. Thank you so much, The Sherwoods

MARY L. on

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I will never recommend Uhaul to anyone. Traffic department is terrible and doesn't care about the customer. SE Area Mgr - David Holley never called me. We were on a tight schedule and UHaul caused us to leave 4 hours later than we needed to due to all the run around..

ALTON S. on

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Good job!

Svetlana P. on

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Tamirose F. on

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Nothing - don't change a thing - they were EXCELLENT. I drove past 2 other UHaul Rental places as I heard this site was spectacular and they were correct! I would definitely recommend this place and they will be MY UHaul place to go - Wonderful people there! Thank you!

shawn F. on

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Brian W. on

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Nothing -- drop off was great.

Bill M. on

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BOBBY T. on

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Joseph P. on

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Very knowledgeable and helpful sales.

Richard O. on

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HAROLD J. on

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Pick up and drop off people were great. U-Haul can be a rip off. No loyalty to customer or vendor locations.

PAULA S. on

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CHRIS C. on

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1. the location has no air conditioning while you wait to pickup your vehicle 2. The vehicle was dirty inside but I still brushed it out as instructed before returning so as to clean the prior renters dirt. 3 I returned the vehicle with the same fuel as I left with and was still charged $16.00 for fuel (I only traveled a total of 13 miles in the 2 hours I had the vehicle and even if I hadn't refilled the fuel it wouldn't have been near $16.00 worth of fuel used. I am very disappointed with this rental. I have lived here many years and have the need to rent occasionally but will never return to this location and will be sure to spread the word.

ROBERT K. on

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Great experience these people were excellent

Luigi C. C. on

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SHAWN F. on

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Nothing. Great experience

Ron K. on

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FRANK M. on

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Great customer service and the car trailer worked excellent. Thank you!

JANE S. on

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Need to clearly mark entrance to building.

BILL T. on

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nothing I can think of

GEORGE H. on

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MOLLY M. on

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HENRY P. on

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excellent work

MARIE W. on

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Great folks that once again were kind and curtious. Was met before I even got to the door. Took care of it and I was out of there. Thanks UHaul. Will definitely use again.

HERBERT C. on

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Overall trip to ohio was great. However we were lucky, when we turned the trailer in we found that the right wheel was about to fall off the trailer. As loose as it was I still don't know why it didn't just fall off.

LINDA G. on

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DANIEL S. on

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Clean the ashtray

MICHAEL G. on

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would go back again

COREY M. on

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REBECCA E. on

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Excellent service and equiptment functioned properly and affordable price was nice. Staff was very friendly and kind.

Terri S. on

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The back of the truck looked clean, but found 30 cents on the floor. With having run a prior uhaul dealership, you have to actually get in a 26ft truck to make sure it was clean. There loss of the 30 cents.

ELIZABETH G. on

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PAULA M. on

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Again we had no trouble from start to finish. Thanx for the stress free trip. Paula & Darrell

CRAIG W. on

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patricia M. on

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They were very friendly and helpful! I am so thankful they had the exact dollies we needed for our moving appliances, but mostly for movi g a large pool table! We weren't charged more for needing to rent over a legal holiday for which I thank them! I also told the other U Haul places that this location had very sturdy dollies and they had more than one, we needed two and of the same size! I was very satisfied!

ANGEL O. on

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Wonderful experience, very friendly people!

MARYANN B. on

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HERBERT S. on

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DAVE F. on

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U-Haul personnel have been rude and certainly not customer friendly. Will not use them again. Rented from Penske this weekend. Too bad because Tools & More is a great place, a regular supplier for us, and very convenient. Ya'll need to get your act together.

MEL B. on

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Truck was not at scheduled location. Agent could not find truck order. Then sent to different location. The new location had a truck with the trouble engine light on. Agent checked oil and said there was not problem. Latter that night the truck died a new battery had to be installed. Then the anti-lock brake light came on. The delays with this truck caused me to have to make a 2nd trip back to my house to finish the move because of all these dalays. My helpers could not wait all this time. So I am scared for my life in this truck and now have to pay for more miles and gas for a 2nd trip. This was unacceptable.

EDWARD B. on

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This is the first time i ever rented form u-haul,the sales persons mark and peggy were very helpful and understanding and showed and explain every thing in detail, i will definately rent from them and tell all my friends. thank you for having employees who are an asset to your company. Edwar Brown

ALISSA L. on

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ANDREW K. on

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Excellent customer service and communication! AAA+

Michaela H. on

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Although I was able to pick up my trailer, I was told that they did not have the furniture dolley I had requested as this site does not carry them. This hampered my move considerably and delayed my move time. UHaul did not provide me with the service I requested and had confirmation for.

MIRRIAM P. on

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everything was great in respect to service

BRIAN A. on

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PETER L. on

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The vehicle was nice and seemed new by the up keep. However, it leakes went it rains. I thought it wet because of wind blowing rain in, but it was wet when I opened the back. When I arrived at my desitination, many of my things were wet; including tools, clothes, and some electronics. I request a call back, and no did. I have stayed away from Uhaul for this same reason. You charge as much as the other companies, but customer service seems to be not there. I should be offered a coupon for a discount on the next rental, but they didn't even call, so I guess my business isn't important to them. Location is clean, people seem nice, but it is hard to find (it has no signs)

ROBERT V. on

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David A. on

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Richard N. on

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The people at Tools and more are greatand I would't hesitate to use them again or recommend them to someone else, Thanks