Rental process was simple. Both customer service when booking and employee at pick up location were kind, knowledgeable and made process easy. Truck was ready upon pick up and from arrival time to time leaving the location was less than 5 minutes.
STEPHEN K
Customer Reviews for Topanga Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was JUST good enough. Rep was not too friendly. Not nasty. But lacking the welcome that one should receive. I do it all day long at work. Then i go home and cry if i want to.
Kayvan HTruck was the issue. the battery died three times.
LANCE HThe location was great. The people there were very friendly and helpful. Second I have rented there and I would go back for sure.
Gregory GJust had trouble starting the modern day vehicle.!! The van ran very smoothly once I figured that out.!!
STEPHEN WThank you !!
ALEJANDRA GAgent was moderately distracted and multi-tasking which led to a very long rental experience.
DENNIS SIt took them 1-1/2 days to close out the receipt and I dispute the extra gas added which I do not believe was necessary
KEITH WThe van hesitated to start a few times but I will still give 5 stars because the lady that runs the place is great with an amazing personality.
CORY GNeed to have two employees at a time as picking up the rental keeps getting interrupted by customers paying for gas and etc. The Employees should get a raise.
Carl VAmazing and very knowledgeable employees behind the counter. They deserve more pay.
Carl VI rented a 9’ cargo van drove only 13 miles. I put more than a gallon of gas in it which should be more than what I consumed BUT the place charged me for more gas.
ali hEmployee was fantastic, full of knowledge and helpful.
Chris HAttendant was nice enough to give us a little bit of time when I was late for my appointment to pick-up the vehicle. Terms were not explained as much and attendant seemed annoyed assisting me all throughout the process.
Jessiky MI think you are doing well, especially today the Lady that rent me car she was very helpful, thanks
BLAS MMake sure to clean the interior after every use
Eston PI booked a dolly and it was not available. That did create something of a hardship, because I had to go to a Home Depot and rent one.
Giovanni TThe website allowed me to book a dolly and furniture pads in addition to a truck, but this location did not actually have those. Thankfully I didn't end up needing them and they removed them from my contract, but the website shouldn't let people request them if they're not available.
Patrick REverything went well, smooth and no problems.
Kevin GExcellent experience, staff went above and beyond to help.
MICHAEL BThe attended came out to help even though it was a mobile pick up. customer service is great!!!
Vangelia GThe Uhaul Dealers need to be re trained on informing customers about Rentals. It was my first time and I am not experienced. I asked if I could return the Uhaul Anywhere and they said yes. I returned it to a different place. The Uhaul place I returned it at said to turn in the keys. Not checking the truck or bothering to check if it could be drop off there. After I left. They called me back an hour later telling me that I had to go pick it up and return it to the original place. This was lack of customer servers on both ends. I was really upset when this happened. I was not happy at all that the information provided was wrong from the beginning.
Brenda cThe inside of the cargo van needed vacuuming. There were many plant's buds. The App for rental was very difficult to navigate and required better improvement so that renters can swiftly check-in and drop-off.
Nobuyuki FI was overcharged. Bill said I had the vehicle for 3 days total, while I had returned it within a 10 hour window. They also lied about gas level but I have no way to prove that sadly. Will not ever rent from here again and will warn others away from this location.
Robert KGreat service fast and efficient
Raul MThe mobile app is awesome! Great price and convenience. Process was smooth as glass!
Martha WI uploaded all d licenses the day before and when we got to the site, your system did not have all the previously added info. Do we weed now delayed and had to work on phone wit your office to sort it out. Not a big deal
Chloe JThere are way too many steps and it is too complicated to pick up quickly.
JESSICA KDriver and passenger door didn’t close all the way and we constantly felt like the doors were going to fly open and we would fall out. There were no Dollie’s like I had requested. When I got back to returning the equipment there were 3 LAPD Detectives inside looking through the store. Not safe at all. Would not go back.
Danielle BEverything was as it should be - easy check-in, Van was clean with low miles and the return was simple to a station was still open. Nothing to improve or change.
Keith WThe only issue: The driver's door would not close easily. It would close, but not air-tight. I had to REALLY BANG it close, and then it would close properly. Otherwise all good.
Zia MThe U-Haul app is terrible. Very glitchy at best. The only way I could return the vehicle using the app was to mark that everything was ok when in fact it wasn’t. Check in and out were a bit of a hassle. The location, which is all this survey is about is really not what you need to know. It’s about your faulty equipment and lousy app. Again, wrong thing for U-Haul to focus on.
MATTHEW RIt was the best service ever
Vangelia GThe rating here is less about the end individual location and more about U-Haul in general. When we got there, we had ordered some moving pads and the people who work there told us that they’ve been telling U-Haul for a long time to take those off of the options to order because they don’t have them. They also didn’t have the dolly that we ordered. They said they’ve never had them, but U-Haul refuses to remove it from the options for booking at that location. The actual pick up process was kind of a pain as well, as it took us about 20 minutes to get through their automated “easy app“ in order to get the truck. The people at the location were nice, but had to deal with poor processes from U-Haul. Other than that everything went as planned.
Jeff AMaria was very helpful and provided excellent customer service. This will be my go to U-haul neighborhood dealer! Highly recommend!
Magdaleno AThis was a very easy and effortless location. I was in and out in my van in a jiffy!
Linda MThe vehicle had spray paint damage
Nicole KI’m not sure how the Gas used on the van I rented is measured but no one check the amount of Gas in the vehicle when I picked it up and I left it with more Gas than it had when I rented it and took photos and videos to make sure that I am not charged for Gas.
Aaron GHorrible company.i rent a Ford.but the gave me a chevrolet
Allen SThe truck had a small exhaust leak in the cab, and the plastic "seal" for the hand-truck was missing (I had my own hand-truck, and never used the one provided with the rental).
Peter SQuick and easy processing and friendly staff.
Donna SU-Haul's online reservation system should include only equipment that is actually available. In addition to the van, I also reserved a dolly. However, there no dolly was available at that pick up location. Had I known that ahead of time I could have gotten another one, but instead had to make do without one at all.
Nancy CUhaul app
Andrei VGreat customer service by Jonathan
Maria AThe guy who was working the gas station was super rude and 0 people skills. I would never rent from uhaul again.
jeffrey sI did't know I had to park in the exact same spot I picked up the truck in. Wish that was made more clear. Otherwise, everything was great.
Itai LPut in the truck two bottles water...
Roberto MVery convenient!
Soongook HNo orientation to the truck was offered to me. It was only because I had a friend drop me off for the pick up that I was able to TURN ON THE IGNITION, find the emergency brake, or figure out how to open the back of the truck. Your locations should not assume that anyone who drives a newer car with no truck experience will know these things.
ELOISE PThe vehicle inside was filthy. The driving cab was worse.
MOHAMED SPleasantly surprised. "Good job!"
jeffrey lOrdered a dolly which they did not supply
Donee Cvery quick and easy. The truck was as ordered, Very good experience.
Ricki HMissing equipment
Geordin Zexcellent location
Ronald BMaria is the best for me .I am regular customer
MARYANN MTruck was very dirty inside
carlos gemployee was abrupt, dismissive, unfriendly and displayed attitude instead of kindness. Vehicle was old, 122k miles plus, and very dirty inside and out, obviously had not been washed in many many days as there was a thick layer of dust.
jack mWorst experience
matt mprovide shuttle service
RONALD MLTTILE DIRTY IN THE PASSNEGER COMPARTMENT 140000 MILES AND IT DROVE LIKE A KIDS RIDE AT THE CARNIVAL LAST U HAUL WE HAD A HAD 30000 AND TOOK LA TO SF...NICE I WOULD NEED BACK SURGERY IF I HAD 400 MILES IN THIS ONE
CRAIG SEverything was great!
Edward PNot recommend, no equipment there. Please be aware of gas level, they will charge you additional fuel even you are driving 1 mile. Not responding in emails properly. Very bad experience with this booking.
Kiran VThe van smelled like pet odor and mold. I returned the car with a full tank but they charged me 10$ again. I would recommend putting this location and their staff on notice for fraudulent activities!! Regards
MEHRDAD JThe vehicle was filthy, smelled like a barn, and had a nonfunctional passenger window
KEVIN C