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Jim K | Overall Experience
Customer Reviews for Total Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used after hours drop, parking lot is a little tight and hard to get into when other trucks and trailers are already there, very clean and nice facility
JIMMY GEngine light was on when I rented the truck and acted very anxious to go while idling
PAULA YVery greatful for the use of the tow dolly it helped me more than you know
MATTHEW GAntonia rocks! I highly recommend going to her because she will make sure that you have the right equipment and the size of the truck that you should use.
BRET BNo where to park a truck for drop off
RICHARD GThe 20 footer was very expensive. The service was good and the equipment clean.
Dawn TDid self pick up and it was quick and easy
Kristi TReturn was very easy thanks to the employee at the desk. Awesome experience.
Tony HPersonnel were all very helpful and I asked for their help on occasion.
Barbara K | Overall ExperienceProvide a one-use gate access code if needing to return outside of office hours. Parking area is small, and challenging to park a trailer; especially if other vehicles are using the other spaces. Customer service and staff are EXCELLENT!!
TIRIA Hgreat costumer service
ANGEL HThis location along with staff is excellent!!!
LORA HBack door very hard to move took two of us to close the door.
charles mI had a horrible experience with uhaul until I came to this woman. To start off, uhaul rented my truck that I had reserved, then sent me an hour away to a different location to pick up a diffrent truck. The app would not let me check in due to the location error that needs to be fixed. When I called uhual they put me on hold no joke 5 different times and I sat on hold all together for atleast 45mins to an hour. The truck that I was supposed to pick up wasn't even there. They argued with me and would send me to another person. We finally figured out why the location wouldn't work and it was because it was set to the middle of the ocean close to Africa. 🙄🙄 I finally told them they was fixing to lose my business and how ridiculous it was. I was offered extra miles and a discount on my rental. They then sent me to this location and this woman was God sent. She above and beyond to help me and get exactly what I needed. Also fixed the problem that uhaul screwed up. My discount would not apply and was going to cost me even more than what I was originally was quoted and was told by uhaul that the price would be locked in. She was amazing and figured out everything to get my discount, the original truck I needed and was super sweet about it all. If you need any kind of uhaul rental this is the woman to go to. Don't mess with online or calling, you won't get anywhere. This lady can get the job done and she can get done correctly!!! 100% would recommend her.
Shauna HI was charged $27 for not putting gas back in so a 3 hour rental cost me $120. I'm not sure how many miles but it couldn't have been many.
Helga JBest storage I have ever had. Flexible, professional, fast response, and easy to talk to! I was sad when I had to move my stuff out they felt like family to me. Caleb Turner
Caleb T | Overall ExperienceThey didn’t open on time so we couldn’t get started moving on time. I haul wanted me to drive to Spiro to pick up the truck. Way out of my way. They said they added miles to allow for that.
Sandy MEverything was handled with excellence.
LEE ELady had no idea what was going on. Seemed like a dementia patient. Just lost and wondering around.
Chris CEverything was so fast and easy they made it super simple definitely will be using them in the future.
Sydney SAntonia was excellent with the whole experience. I would highly recommend this store and Antonia as an agent.
BRET BGreat property and well maintained. Staff great to work with and very professional. I would recommend .
Dollar G | Overall Experience10/10 service! Thank you to the employees who made my experience so easy and simple in such a stressful time. I will be recommending to my friends and families.
kaylee hCould not figure out how to adjust the exterior mirrors. Both mirrors were angled towards the ground. The passenger side mirror was useless, and therefore dangerous since I couldn’t see the righthand lane of traffic. There were no instructions on how to adjust the mirrors. The mirrors could not be adjusted manually.
Helen SVery professional, punctual and was a pleasure to rent from. Will return🙂👍
MORRELL SWouldn’t go anywhere else.
Janet A | Overall ExperienceThe young woman that helped me was very professional, knowledgeable, and courteous and made it a pleasure to do business with you. My only suggestion for improving your service would be to have a limited initial range of mileage included with the rental.before additional mileage charges start accruing. It doesn't need to be a lot, like 10 to 20 miles maybe, just enough to cover a very minimal use quick turn around rental and return, it could even have a shorter time limit like maybe just 2 hours.or so. I woould probably be much more apt to rent more often rather than even bothering with borrowing a van or truck from a friend for something quick and easy when needed,.and I think others would feel the same.
Matt PThe customer service at this location is SUPERIOR! They were easy and a joy to work with! I will certainly recommend this facility to any friends, family or myself if the need ever arises! ⭐️⭐️⭐️⭐️⭐️
James r | Overall ExperienceThe ladies in the office have always been very nice and helpful with any questions or concerns that I had.
rick e | Overall ExperienceNo one there despite the posted hrs, had to do it ourselves on line.
Lonnie RThe lady was very nice.
Steve MUhaul/ Fort Smith/Zero Street is excellent in customer service, promptness and just help me so much with the whole move. I love how they worked with me through the entire move. I would recommend uhaul to anyone needing to move.
Danielle -I think her name was Alicia but I'm not sure. She was very professional yet put us at ease. She let us know what was expected of us without sounding like she was reading it from a script. She was great.
Eva MThe truck smelled like an animal was dead in it. The location knew it smelled awful and rented it to me anyway. The 2nd day I had it I started vomiting violently. I believe the truck made me sick. I was still charged for an unusable vehicle that they knew was disgusting.
Christopher FIt was a seamless experience
Curtis RAfter reserving a truck in one location, 1 day before our move, uhaul tells us our truck isn’t available!! There is one in ft smith. While it’s 50 miles out of our way, Uhaul tells me they can give me $50 credit (it cost me an extra $99 in gas) I’m so disappointed in Uhaul….I’ll never rent from them again!!! I’ll also never recommend them to anybody
Ken PNothing! The location & personnel are above extraordinary.
Bill SMake sure THE EQUIPMENT THAT IS ADVERTISED IS ACTUALLY THERE. Not send a customer 10 miles at .99 cents a mile out of there way to get the trailer that was reserved with the truck
Kyle DStaff very helpful and polite… excellent service.
Betty HFriendly, efficient and cooperative, really nice location.
Rance MThe lady that was working the office was very professional and made the process very easy!!
Betty HGreat service great vehicle would recommend.
Crista cYour representative is everything. She knows what she is doing, I have used this business in the past. The uhaul was low mileage and drove well
Jacob EGreat customer service from this location.
Rickey SNothing. Service was quick ,easy and friendly. Thank you
KELLY MEmployees were very helpful and knowledgable.
joseph kMake sure your U haul locations are as well trained and informed as the woman who helped me
Jacob EI think should have have been refunded money for putting more gas in the truck on the return it's was barely under a fourth and I put over a half a tank in it and was charge 10 more dollars for what ever reason.... But the lady at the desk was so helpful and polite I would most definitely return to that location...but may need to talk about reimbursement on gas if more is put in there then it was when getting the truck
Remy MSuper nice and friendly,and made sure I understood my rental agreement. Thanks
richard mI should have asked the lady's name who helped me. She was so helpful and when I realized I had made a mistake she was very helpful in fixing my mistake and in making sure I was able to pick up at her location. She fixed my reservation to reflect my wishes and did it seamlessly. Outstanding customer service, but beyond that she was very nice and took the time to explain to me what she was doing. I appreciate that. A true professional.
Ric GEXCELLENT CUSTOMER SERVICE!!!
DeShonne R | Overall ExperienceGreat customer service
DeShonne RRented us a car hauling trailer with worn out tires. Had a blowout on the trailer on I-40 at Hartman AR. It was the three hour wait for a replacement tire. The replacement tire went flat before we could finish a 125 mile trip.
Regie RMy parents kept their motor home there when they weren't using it. There has never been any security issues of any kind. They are always there to help you and are very friendly and caring folks. I would recommend this place to all my friends.
DAVE O | Overall ExperienceVery professionally run and the office staff perfect. Gary
gary t | Overall ExperienceThis is by far THE very best storage facility inthis whole Ft Smith and surrounding areas. They are always friendly, always available and great to work with for any reason. Short or long term this is the storage facility for anyone. Debra Presson
DEBRA P | Overall ExperienceNever worried about my property being secure
Brad W | Overall ExperienceI was very pleased with out storage unit and this facility. I would use it again and recommend it to a friend.
Michael B | Overall ExperienceStaff was very helpful and professional with anything I needed. I will use them again in the future and I will gladly recommend them to my friends and family.
Diana M | Overall ExperienceThere was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍ Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer. All of the staff I have encountered the past three years are excellent❤ I highly recommend this storage facility👍
Anna H | Overall ExperienceSusan is friendly, funny and cares about the people.
TERRY R | Overall ExperienceGreat staff, clean and secure storage.
Joshua S | Overall ExperienceThe place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.
JAMES S | Overall ExperienceStorage is not a uhaul. No first month free rent.
roger d | Overall ExperienceSold my stuff
JAMES T | Overall Experiencenone
Gorton C | Overall ExperienceVery helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!
debi r | Overall ExperienceSusan was great to work with! She always went out of her way to help!
BRYAN P | Overall ExperienceCustomer service was amazing!
Ryn G | ReservationThe ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.
Lori C | ReservationThe staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.
ELIZABETH H | Overall ExperienceVery clean and secure place
Annette R | Overall ExperienceVery nice staff and facility
ERIC J | Overall ExperienceThank you
JODI H | Overall ExperienceVery nice facility, friendly staff, definently going to continue holding onto a unit here for awhile
Privacy R | First ImpressionsA very nice and clean facility, I just wish they had more units available so I could have gotten a unit the size I really need.
Privacy R | First ImpressionsThe two ladies in the office were very helpful and courteous
Privacy R | First ImpressionsI had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.
linda l | First Impressions