Customer did not leave a comment.Robert H.
Customer Reviews for Town and Country Repair LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Contract was stated to return to Town and Country Repair LLP 19435 State Rte 190 Delphos, OH 45833 Upon arrival, there was a sign stating to stop truck at a different location by the name of Jennings Depot. After arriving at the second location, there was no drop box for key to be left. I left the truck and contacted customer service to advise of the situation and that I still had the key. Customer service advised to return the key the following day. The next morning I contacted the drop off location to explain the confusion and stated that the key would be returned in the early afternoon as I had another appointment. Between 1205pm and 1218pm I received 8 phone calls (which I did not answer as I was in the middle of my other engagement)! 8 phone calls in under 20 minutes! Along with two text messages. When I had a moment to return the calls, the man was very rude and condescending. I explained that I had spoken to someone else earlier in the morning as well as what happened the night before. After being reprimanded by him because the truck was â€œin the wayâ€ (there were no signs as to where to park the truck at the Jennings Depot), I told him I would have the key there within the hour. While en route to drop off the key I received yet another phone call from the rude man whose greeting to me was â€œwhere is the key?â€ I dropped the key off at a the depot. I will NEVER deal with those people again! I have not had to deal with anyone like that with uhaul before, but has left me wondering if I want to deal with them again. I am very disappointed that I spent such an amount of money to be treated so poorly.Brent G.
Customer did not leave a comment.MAURICE KAI C.
Customer did not leave a comment.MAURICE KAI C.
Show up when you say you'll be there instead of 30 minutes late. Know what equipment I have reserved. Don't try and make me take something smaller.JORDAN K.
Customer did not leave a comment.KALENA D.
The app refused to upload photos of odometer. Fortunately, there was an employee there to manually check in the rental! This needs to be addressed!!Stephen H.
Customer did not leave a comment.DODD S.
Good experienceAdam D.
The whole reason we rented this was to have a ramp. It did not have a ramp and all the pictures available online showed a ramp. Also location was hard to find and not updated.KENNETH S.
Customer did not leave a comment.Donald J.
Customer did not leave a comment.Jamon F.
Customer did not leave a comment.RONALD R.
When we got to the place of pick up which was Fort Jennings Depot we had to wait 15 to 20 mins before anyone would help us then after finally getting to speak to someone they told us our u-haul was canceled because we were not there at 1:00. Even after confirming pickup earlier lady said anytime after 1:00 we could pick it up. But due to road construction & a road accident we got to destination little late. Owners of depot said we have the truck down at our home which was Town & Country Repair. He said he would go pull it out. So we gave our information at depot & went to other place. When we got there no one was around to speak to on what to do there was no paperwork nothing. So I called back to depot & lady there said you'll have to call my mom. So she gave me her mom's number I called her & she said I don't have any paperwork for you since you were late & truck was canceled. I'll send it it email in a couple of hours. I never received anything from her. I had to call u-haul to find out what to do with no paperwork or information since she sent me none. I have used u-haul before but never had an experience like this.natalie S.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Gregory H.
Not clean, looks like a junk yard, and not professional conditions. No signage.John M.
Customer did not leave a comment.Don D.
Next time make sure the drop off location is OPEN like they said and not a specific location that didn't work for me.Julian G.
Customer did not leave a comment.Judy B.
Customer did not leave a comment.Walt P.
Customer did not leave a comment.Doug E.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Sylvia H.
Great service. Way better than the Lima locations. I'll use them again in the futureTyler R.
I showed up to the pick-up location, (Town and Country repairs), only to find NO uhaul equipment whatsoever. So I called uhaul, they patched me through to the owner, who then directed me to another business they own, the Jennings Depot. I arrive there, their employee who did the registration was very unprofessional, talking off the wall, seemed kinda spaced out. She tells me truck #soandso. That's it. I asked about the appliance dolly, so she said those are on the other end of the building. When I asked about them being wet from getting rained on last night, she assured me that they had just been brought that morning (after I had to wait for the employee to arrive and open the business). She indeed lied to me. They were soaking wet, including the strap on them, which I had to use to move antique wooden furniture. Then the employee secretly added additional insurance, which I clearly took off when reserving online. When I asked about additional charges that didn't show on my confirmation email, she again lied to me, stating that it was taxes and fees. Also, there was undocumented damages to the truck and she was unwilling to inspect it with me at first until I refused to leave until they were marked and documented. I specifically avoided the Jennings Depot because of the way they do business ( didn't return several phone calls about renting a truck) and I got stuck with them anyway. VERY dissatisfied.Tim B.
I called a few days before I went to pick up the truck, was given a bigger truck than originally planned and a location farther than the first as well, so we get there and the truck had just enough gas to get to a station, then the place we picked up was at least 20 miles farther than the first pick up. I get an email saying we're being charged more for a bigger truck (that I didn't need) and farther than intended. I will NOT recommend U-Haul to anyone!Tina S.
Customer did not leave a comment.Jen N.
Bridget was very helpful and nice.Jerry Z.
Jen was great to work with, she was friendly, knowledgeable and helpful.Jerry Z.
Only needed the UHaul for 2 days, said the minimum charge was 4 days. Disappointed that we were charged for days we didn't need.Jason G.
Customer did not leave a comment.crystal H.
They had 2 locations , I chose the Delphos Ohio location and when I got there they sent me down the road to there Fort Jennings office. Once I got there and started the paper work the said the trailer was back at the other locationSara W.
This was one of the worst place I have ever been for uhaul. At first there was no one around, then I was sent down the road to another location only to have to deal with their daughter who was unable to work the software. They ended up taking a picture of my drivers license and CREDIT CARD and sent me on my way without signing a contract. Very unusual.Rusty I.
First, Uhaul might want to change their website so it gives you directions to this place. We went to their website and clicked "get directions" and it took us to someplace 15 miles away from here - and they expect us to pay for THEIR error. Second, Town & Country might wanna make their dropbox a little more visible. We looked around for 10 minutes before finding the dropbox in the far back corner of the property.Joyce W.
Put the things they order in the vehicle. Not forget themJazmine J.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Jim G.
Excellent customer service. Great and clean equipmentAnastacia B.
Customer did not leave a comment.CORY B.
The place I rented from did a good job. Uhaul scheduling stinks! I wasnt able to pick up the truck at the time I needed and they had me pick up the truck 45 min from my home. We were 2 hrs past our schedule and over on miles before we even started. I'm not happy at all.Betty G.
Customer did not leave a comment.MITCH W.
The address is wrong in your system causing frustration and delay. the actual new locaton is fineRick G.
Customer did not leave a comment.Ryan N.
Customer did not leave a comment.Cynthia W.
Jen was great!Gary K.
Our trailer was not there when we went to pick it upLISA J.
Cannot thing of anything this facility could do to make renting the truck any easier. Very knowledgeable and pleasant. Would have been nicer If I could have picked the truck up closer to Van Wert. But that is not the rental pickup locations fault. They could not have been more helpful.William S.
Customer did not leave a comment.donald N.
I was not able to pick up the truck at the location that I reserved. I had to drive 30 minutes out of my way to pick up this truck. When I arrived at the location no one was there to give me the truck. I had to call customer service and wait 20 minutes for someone to show up. When I took the truck back to the drop off location I was told that I would not be refunded the $50 guarantee that is stated on the website. I had to wait 30 for someone at the drop off location to take the truck. I called the customer service line again to tell them of the inconvenience and poor customer service and all she could say is what do you want me to do about it. I will NEVER use Uhaul again and I would NEVER recommend it to anyone needing a truck.JESSICA S.
Customer did not leave a comment.Doug L.
Customer did not leave a comment.JOSHUA H.
Communication between Toledo and the drop off points was not correct. The drop off point contact was not aware of the time I had coordinated with Toledo. I was not even contacted BY Toledo. I had to go online to search out my pick up location on my own even after being told I would be contacted by a rep one day from my pick up date. Doubtful I will use Uhaul in the future.JEFF H.
The office area was cluttered and dirty. Took many attempts to print out contract. The blankets I ordered were not there, I had to wait for someone to go to another location to get my blankets. Thus delaying my trip as we were worring about thunderstorms.PAULETTE B.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.ROGER T.
They helped me load boxes, haul to my storage unit and even carried everything for me. Thank you to Town and Country Repair!Jen N.
Customer did not leave a comment.TODD H.
Customer did not leave a comment.DEAN K.
They were very helpful getting me what I needed. Thanks so much.SCOTT S.
Very unprofessional. The business is run out of a body shop in someone's backyard. I did not get to meet with the lady that set up my reservation, instead dealing with her husband, who answered the door without a shirt on, and very obviously had no idea what he was doing. I was told that the truck was a one-way truck, when it was instead rented out as an in-town truck. I moved 2 hours away and had to drive it 2 hours back after I was done. I had issues during my move and had to call 5 or 6 times before I got a response. When returning the truck, I called twice, left a voice mail each time, and still did not receive a response. I had to leave the truck in the custody of whom I can only assume was her son, as nobody else was home after I called two hours in advance of my arrival. The only good thing about this experience was that the truck ran perfectly and didn't have a single issue.JOHN K.
Always nice people to work with. Have moved my children several times so I always use the trailers at Town and Country Repair.MICHAEL R.
Good experience, lady worked with us to pick up and drop off after hours.Paul M.
The service was very good, the owners were nice and helpful and they made us feel at home.ROB W.
Customer did not leave a comment.LISA T.
Customer did not leave a comment.jim S.
This was the worse experience I've ever had.First of all they didnt have the size truck I reserved,then I had to go 24miles out of my way to pu the truck(and pay for milage)then when I got there I had a gun pulled on me,and the truck was dirty w/full ash tray,plus no air conditioning.I extended the time I rented the truck thru the main Uhaul,but the local place I picked it up reported it stolen and were extremely rude.When I returned the truck they refused to give me a receipt and slammmes the door in my face.I am a disabled woman and I've had nothing but the run around from this company.This is a terrible company to do business with.If you want to get screwed out of alot of money DO NOT DO BUSINESS WITH THIS COMPANY!!!KIRBY B.
Customer did not leave a comment.Janet T.
Customer did not leave a comment.ROGER T.
Customer did not leave a comment.DOUG L.
When I returned the truck the dealership was closed and there were trucks //personal sitting on the drive way no clear idea as to were the truck should have been leftDIANE S.
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.LEVI O.
One of the high-school boys was using profanity which caught my attention. However with other customers, they could be offended.DOUG L.
There was no one available when we arrived to pick up the trailer. We had to knock in the mans door, call numerous times and he finally came out 20 minutes later. Timeliness is a major issue! I needed to be in another state by a certain time in order to sign my new lease and get keys to my new place. If this had been a bigger problem, I would hVe had major problems an not been able to move in. Overall the trailer itself was great but it was not clean On the inside. The contract says we are responsible for cleaning it out when we return it but clearly the person before is had not done so. I really loved workin with Jackie in Ottawa who booked the trailer for me! She tried really hard to help me get the best deal for my money and the most convenient location.Jennifer I.
Customer did not leave a comment.EDITH H.
Customer did not leave a comment.EDITH H.
Customer did not leave a comment.Charles M.
willing to bend over backwards to help us be satisfied.GARY K.
Customer did not leave a comment.James S.
Customer did not leave a comment.NICK S.
Very nice people to work with. Very nice to be able to drop off trailer at any time.Michael R.
The staff was very helpful and we will definitely rent from them again. Great service and communication with us throughout the rental process. Very happy with the price as well as the service. Thanks again.CHERYL V.
Customer did not leave a comment.CARLYE A.
Customer did not leave a comment.Middle Point U.
My pick up time was 9:15 am I arrived a little after 9 and the office was closed at about 9:20 I called and was told someone would be right out. At 9:50 I called the second time to get some help. when the lady finally came out she said the kids must have changed the clock. So I wasted an hour of a very busy day. The sign on the wall in the office said $50.00 if not on time Did not happen. I reserved a 17foot truck and ended up with a 26 foot difficult to maneuver. I will never go back to Town and Country. Poor inventory and poor service,DALE W.
Customer did not leave a comment.TODD K.
Customer did not leave a comment.JAKE M.
I had great service. Very helpful.Devin F.
Customer did not leave a comment.LUIS M.
Customer did not leave a comment.TED E.
The staff was very nice and helpful. This place was like dealing with old time folks back when customer satisfaction was most important. I recommend this location!JEROME B.
they were very friendly and helped us with the trailer hitch. they took very good care of us and did all they can to help us given the fact we were missing a two inch ballStephanie B.
The pick-up location was far from my house. I was expecting to pick up the trailer in Lima.ERIC B.
Customer did not leave a comment.Julie F.
Customer did not leave a comment.Barbara S.
Extremely convenient, excellent personal attention, no big city hassles. Wouldn't even begin to think about dealing with anyone else before checking out "town & country repair" of delphos ohio first.ANTHONY M.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.GREG V.
Customer did not leave a comment.RONALD D.