I had started a rental application online only for the website to crash. I started a second one and was able to receive a confirmation number. Once at the location, the gentleman said I had reserved two vehicles, but I advised him I had only received one confirmation number. I was able to log in from my phone to obtain the key. In my opinion the vehicle had not been sanitized per Covid standards as the cab was filthy.Genevieve C.
Customer Reviews for Town & Country
(U-Haul Neighborhood Dealer)
Russell, ON K4R1E3
(Corner of Mill & Concession)
Services at this Location:
- Mon-Sat: 8 am - 4 pm
- Sun: 8 am - 2 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.JACQUES M H.
Customer did not leave a comment.Guy L.
Customer did not leave a comment.SEAN D.
Customer did not leave a comment.PHILIP H.
Customer did not leave a comment.JASONSTEVEN W.
Customer did not leave a comment.DANIELSTEVEN W.
Customer did not leave a comment.Charles B.
Call center was rude as they called at 810 to tell us the 10 foot truck was not in and we would have to go to Russell to pick it up the truck the folks at the pick up point were great and made up for the rude call centerWAYNED R.
Customer did not leave a comment.RANDALL P.
The truck needed some maintenance...like wheel barrings..the truck was all over the place.Im only writting this info because no one will know to fix it if no one says anything but the location in russell is awesome i always rent from them!!!SANDIEMANON A.
Customer did not leave a comment.Yvon C.
Online pickup doesn't workBERNARD B.
Customer did not leave a comment.CARLA V.
Customer did not leave a comment.KENNY RAYNALD R.
Excellent service !dwaine T.
The Uhaul app would not connect to my phone on the day of the rental and I had to impose on the very helpful franchisee for assistance. The vehicle and the human interaction were fine, however your electronic process did not work efficiently. .JOHND F.
I have used this location for many years and have always been satisfied with the serviceLinda C.
Customer did not leave a comment.Anthony Z.
Customer did not leave a comment.JOSEPH L.
Need winter tires and truck didn't have any windshield washer, I had to buy one bottle in a gaz station.Guillaume B.
Customer did not leave a comment.brian W.
Customer did not leave a comment.CHARLES M.
The guy at this location was completely cold to me , not sure why ? I felt like I was disturbing him , every time I ask for help , he was really making me see that I was disturbing him unnecessarily, for him I just had to figure out on my own how the process works on my iPhone and not disturb him , I lost valuable time trying to figure ou things on my own , very frustrating experience with this guyAlphee L.
Customer did not leave a comment.Rodney H.
The driveway is very hard to move around. Adding freezing rain, made it even more difficult to return our trailer. One staff who hooked up the trailer was very nice but the one working then counter was awful.JEAN-MARC C.
The location is disorganized and cluttered. When I arrived, the clerk was not welcoming and it felt as though I was a bother going there for my rental. I rent many u haul trailers throughout the year and the is by far the worst service I have ever received. The employee felt really sketchy.JEAN-MARC C.
Customer did not leave a comment.DOUGLAS G.
Customer did not leave a comment.EARL L.
Customer did not leave a comment.Michael Z.
Keeping good serviceJOSEPHJACQUES R.
Customer did not leave a comment.JASONWAYNE G.
great people , great serviceYVAN L.
keep it up!TIMOTHY ALLEN S.
We couldn't park the vehicle easily bc the parking lot was so small. We spent an hour trying to figure out what to do and missed out grocery shop. There was absolutely NOTHING convenient about our experience!Stephane P.
The guy clerk is very impolite using the word "fuck" . Very sarcastic non ptofessional and arongante. Both my husbsnd and I were not impressedGABRIELLEM N.
Lesson learned: Customers should not agree to rent a vehicle for less than a full day. My move took longer than I estimated, and this location had reserved the same vehicle for another customer for pickup after my scheduled return time. According to the document which was emailed to me afterwards, it appears that I have been charged an additional day's rental due to the late return.James B.
Older guy could definitely work on his client service but the young guy was great and offset.RICHARDW K.
Little bit of confusion with regards to pick up date. I'll take 60% of the blame for it but the staff was very helpful with correcting the issue and worked with me to adjust the rental period. Very much appreciatedSEANDAVID D.
Nothing to improve for the next customer. This was my first time renting a U-HAUL vehicle. A little nervous. The staff were friendly, very helpful, and even pulled my rental vehicle out of the parking space at the beginning and even re-parked my rental vehicle upon my return. Excellent serviceANTHONYW E.
The customer service representative at the front desk was very rude, did not even say hello when we walked in the door simply said â€œyou received a text messageâ€ and pointed us towards the door. He remained rude throughout our interaction. The customer service agent helping to hook up the trailer was pleasant and helpful. When we went to return the trailer it was very difficult to return the trailer to a spot and the only two spots remaining were very tight and between other trailers, with trucks parked immediately in front of the empty spots. The parking lot is not very large and it was difficult to back the trailer up into a spot given the location of the other trucks and trailers.DANIEL R.
A far better experience than I expected. Had never used Uhaul before. Seem less process, friendly staff on both ends of the transaction.Geoffrey C.
No commentSYLVAIN M.
Customer did not leave a comment.LUC V.
Customer did not leave a comment.DANICA C.
Nothing to make it better you have helped more than i tought possible ,you walked me true the internet order cause i could not fallow the steps on my own you had patience ,and you are verry honnest and straight forward.NATHALIE O.
Great service, knowledgeable guys!GREGORY K.
This was not my original pickup location. I was sent to 3 different locations because my reservation kept getting changed. I finally got my truck after driving for 133km and was 3 hours late for my movers. I had a terrible experience with U Haul and hope no one has to go through what I did. Moving is stressful enough, adding truck reservation complications and miscommunication from customer service makes everything worse. Please get things straightened out so that no one has to go through what I went through.DANIELLUCAS K.
Customer did not leave a comment.JOHN R A.
Customer did not leave a comment.Marianne R.
Customer did not leave a comment.GERARD B.
Always great serviceLinda C.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.ERIC L.
No more hidden fees. And no more offering products that locations can't provideCURTISERIC O.
Customer did not leave a comment.ISAAC L.
Customer did not leave a comment.BRODE RICK C.
Duane gave me instructions on my rental and showed me how to adjust mirrors, seat etc. He also showed me exactly how and where they disinfect the vehicles before they are rented due to Covid. They are more thorough than other rental depots I am positive. The van was so clean I was thrilled. Uhaul in Russell has exceptional customer services and support. I would never getâ€go anywhere else and I always recommend them to family and friends. Even if I was not living locally anymore I would have Russell Uhaul take care of my reservation Kudos Duane and thank you so much for helping me choose the appropriate vehicle for the job I needed it for. It was perfect and you were right. I don't often say that to men,.,.lol.Jennifer V.
This is my fifth time renting from this location. Very friendly, helpful, and efficient. Will continue to use them again and again.Colin I.
As being a first time customer, the overall experience was great. The employee was friendly, the vehicle was very clean, the check-in/check-out was quick and efficient and the vehicle was surprisingly good on gas! No complaints, fantastic experience!Kathy T.
Your booking system needs to be quicker or updated , 30 minutes is long!!!!!norman E.
Thank you so much for your assistance.TERRY F.
Customer did not leave a comment.laurie B.
Customer did not leave a comment.MICHEL J M.
Customer did not leave a comment.KIERANALAN O.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Dwain E.
Customer did not leave a comment.SUSANG P.
Cleanliness inside the rental area is messy and dirtyMJNICOLE D.
Staff very helpful and pleasant I would definitely recommend themEVELYN R H.
Friendly and helpful staff, a great experienceCURTISH J.
Customer did not leave a comment.Johanne O.
Good serviceSylvain M.
We needed two vehicles at the last minute. Dwayne and Steve were extremely helpful in making these arrangements and in answering our many questions. The vehicles were clean ( and had been sanitized as well) and appeared to be well maintained. Getting the best payment deal on the cargo van (150 kms) was a great benefit! Many thanks. Rick.Richard F.
Dwayne was excellent as always. I've rented from the Russell locations several times and will continue to. Excellent service, great vehicles, easy to talk to people. I couldn't ask for better!Richard L.
Customer did not leave a comment.Daniel S.
Staff were very patient with a technologically challenged man with a blackberry that does not support their application. Stood out in the pouring rain with me and ensured the equipment was properly connected. The office may look a bit disorganized, but the staff know exactly what they are doing. Thanks very much!MICHAEL ERNEST H.
Customer did not leave a comment.Bernard C.
Quick and courteous service Hooked everything up and even provided an adapter for light plugBuu-Khanh L.
Customer did not leave a comment.CHRISTINE S.
excellent service wouln't even let me help to put anything away.THANKYOU!!.Chris M.
Less computer glitchesRod H.
The staff were very helpful and pleasant.Timing was excellant and delivery on time. ThanksMICHAEL T F.
Super friendly down to earth a helpful thanks for making my move so easyMICHAELROBERTSYL J.
Set up voicemail. Twice I called during business hours and received an automated message that customer I had dialed had kot set up their voicemail.Daniel B.
Customer did not leave a comment.EARL L.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.GUY B.
Customer did not leave a comment.GILLES B.
There was no dolly or moving blanket on our truck. They would have been useful.Daniel K.
Customer did not leave a comment.Josee V.
Service was great. The guys helped me hook up and unhook the trailer without even askingBLAINE DONALD M.
The â€œofficeâ€ could use a good clean up. Kinda messy and not very professional looking, but the staff made up for that by being friendly and helpful. Glad to see they were being extra careful re:Covid .. truck And equipment was cleaned With disinfectant, staff wore masks and kept distance. I felt confident there would be very little personal risk. Good job.Mary I.
The only reason I was at this location was because there were no other trucks in a 200km radius for sept 1.Aerie B.
it is very remote also the agent assisting me was beyond rude like actually mean with the worst attitude.Mathew G.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Theresa A.
The office would needs some cleaning and organization. Thank YouGermain C.