Customer Reviews for Town & Country

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Town & Country

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KENNY RAYNALD R.
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Customer did not leave a comment.

dwaine T.
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Excellent service !

JOHND F.
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The Uhaul app would not connect to my phone on the day of the rental and I had to impose on the very helpful franchisee for assistance. The vehicle and the human interaction were fine, however your electronic process did not work efficiently. .

Linda C.
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I have used this location for many years and have always been satisfied with the service

Anthony Z.
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Customer did not leave a comment.

JOSEPH L.
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Customer did not leave a comment.

Guillaume B.
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Need winter tires and truck didn't have any windshield washer, I had to buy one bottle in a gaz station.

brian W.
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Customer did not leave a comment.

CHARLES M.
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Customer did not leave a comment.

Alphee L.
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The guy at this location was completely cold to me , not sure why ? I felt like I was disturbing him , every time I ask for help , he was really making me see that I was disturbing him unnecessarily, for him I just had to figure out on my own how the process works on my iPhone and not disturb him , I lost valuable time trying to figure ou things on my own , very frustrating experience with this guy

Rodney H.
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Customer did not leave a comment.

JEAN-MARC C.
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The driveway is very hard to move around. Adding freezing rain, made it even more difficult to return our trailer. One staff who hooked up the trailer was very nice but the one working then counter was awful.

JEAN-MARC C.
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The location is disorganized and cluttered. When I arrived, the clerk was not welcoming and it felt as though I was a bother going there for my rental. I rent many u haul trailers throughout the year and the is by far the worst service I have ever received. The employee felt really sketchy.

DOUGLAS G.
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Customer did not leave a comment.

EARL L.
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Customer did not leave a comment.

Michael Z.
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Customer did not leave a comment.

JOSEPHJACQUES R.
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Keeping good service

JASONWAYNE G.
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Customer did not leave a comment.

YVAN L.
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great people , great service

TIMOTHY ALLEN S.
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keep it up!

Stephane P.
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We couldn't park the vehicle easily bc the parking lot was so small. We spent an hour trying to figure out what to do and missed out grocery shop. There was absolutely NOTHING convenient about our experience!

GABRIELLEM N.
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The guy clerk is very impolite using the word "fuck" . Very sarcastic non ptofessional and arongante. Both my husbsnd and I were not impressed

James B.
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Lesson learned: Customers should not agree to rent a vehicle for less than a full day. My move took longer than I estimated, and this location had reserved the same vehicle for another customer for pickup after my scheduled return time. According to the document which was emailed to me afterwards, it appears that I have been charged an additional day's rental due to the late return.

RICHARDW K.
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Older guy could definitely work on his client service but the young guy was great and offset.

SEANDAVID D.
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Little bit of confusion with regards to pick up date. I'll take 60% of the blame for it but the staff was very helpful with correcting the issue and worked with me to adjust the rental period. Very much appreciated

ANTHONYW E.
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Nothing to improve for the next customer. This was my first time renting a U-HAUL vehicle. A little nervous. The staff were friendly, very helpful, and even pulled my rental vehicle out of the parking space at the beginning and even re-parked my rental vehicle upon my return. Excellent service

DANIEL R.
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The customer service representative at the front desk was very rude, did not even say hello when we walked in the door simply said “you received a text message” and pointed us towards the door. He remained rude throughout our interaction. The customer service agent helping to hook up the trailer was pleasant and helpful. When we went to return the trailer it was very difficult to return the trailer to a spot and the only two spots remaining were very tight and between other trailers, with trucks parked immediately in front of the empty spots. The parking lot is not very large and it was difficult to back the trailer up into a spot given the location of the other trucks and trailers.

Geoffrey C.
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A far better experience than I expected. Had never used Uhaul before. Seem less process, friendly staff on both ends of the transaction.

SYLVAIN M.
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No comment

LUC V.
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Customer did not leave a comment.

DANICA C.
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Customer did not leave a comment.

NATHALIE O.
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Nothing to make it better you have helped more than i tought possible ,you walked me true the internet order cause i could not fallow the steps on my own you had patience ,and you are verry honnest and straight forward.

GREGORY K.
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Great service, knowledgeable guys!

DANIELLUCAS K.
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This was not my original pickup location. I was sent to 3 different locations because my reservation kept getting changed. I finally got my truck after driving for 133km and was 3 hours late for my movers. I had a terrible experience with U Haul and hope no one has to go through what I did. Moving is stressful enough, adding truck reservation complications and miscommunication from customer service makes everything worse. Please get things straightened out so that no one has to go through what I went through.

JOHN R A.
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Customer did not leave a comment.

Marianne R.
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Customer did not leave a comment.

GERARD B.
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Customer did not leave a comment.

Linda C.
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Always great service

JOHN A.
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Customer did not leave a comment.

ERIC L.
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Customer did not leave a comment.

CURTISERIC O.
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No more hidden fees. And no more offering products that locations can't provide

ISAAC L.
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Customer did not leave a comment.

BRODE RICK C.
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Customer did not leave a comment.

Jennifer V.
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Duane gave me instructions on my rental and showed me how to adjust mirrors, seat etc. He also showed me exactly how and where they disinfect the vehicles before they are rented due to Covid. They are more thorough than other rental depots I am positive. The van was so clean I was thrilled. Uhaul in Russell has exceptional customer services and support. I would never get”go anywhere else and I always recommend them to family and friends. Even if I was not living locally anymore I would have Russell Uhaul take care of my reservation Kudos Duane and thank you so much for helping me choose the appropriate vehicle for the job I needed it for. It was perfect and you were right. I don't often say that to men,.,.lol.

Colin I.
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This is my fifth time renting from this location. Very friendly, helpful, and efficient. Will continue to use them again and again.

Kathy T.
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As being a first time customer, the overall experience was great. The employee was friendly, the vehicle was very clean, the check-in/check-out was quick and efficient and the vehicle was surprisingly good on gas! No complaints, fantastic experience!

norman E.
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Your booking system needs to be quicker or updated , 30 minutes is long!!!!!

TERRY F.
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Thank you so much for your assistance.

laurie B.
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Customer did not leave a comment.

MICHEL J M.
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Customer did not leave a comment.

KIERANALAN O.
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Customer did not leave a comment.

DANIEL C.
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Customer did not leave a comment.

Timothy M.
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Customer did not leave a comment.

Dwain E.
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Customer did not leave a comment.

SUSANG P.
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Customer did not leave a comment.

MJNICOLE D.
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Cleanliness inside the rental area is messy and dirty

EVELYN R H.
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Staff very helpful and pleasant I would definitely recommend them

CURTISH J.
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Friendly and helpful staff, a great experience

Johanne O.
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Customer did not leave a comment.

Sylvain M.
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Good service

Richard F.
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We needed two vehicles at the last minute. Dwayne and Steve were extremely helpful in making these arrangements and in answering our many questions. The vehicles were clean ( and had been sanitized as well) and appeared to be well maintained. Getting the best payment deal on the cargo van (150 kms) was a great benefit! Many thanks. Rick.

Richard L.
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Dwayne was excellent as always. I've rented from the Russell locations several times and will continue to. Excellent service, great vehicles, easy to talk to people. I couldn't ask for better!

Daniel S.
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Customer did not leave a comment.

MICHAEL ERNEST H.
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Staff were very patient with a technologically challenged man with a blackberry that does not support their application. Stood out in the pouring rain with me and ensured the equipment was properly connected. The office may look a bit disorganized, but the staff know exactly what they are doing. Thanks very much!

Bernard C.
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Customer did not leave a comment.

Buu-Khanh L.
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Quick and courteous service Hooked everything up and even provided an adapter for light plug

CHRISTINE S.
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Customer did not leave a comment.

Chris M.
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excellent service wouln't even let me help to put anything away.THANKYOU!!.

Rod H.
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Less computer glitches

MICHAEL T F.
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The staff were very helpful and pleasant.Timing was excellant and delivery on time. Thanks

MICHAELROBERTSYL J.
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Super friendly down to earth a helpful thanks for making my move so easy

Daniel B.
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Set up voicemail. Twice I called during business hours and received an automated message that customer I had dialed had kot set up their voicemail.

EARL L.
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

GUY B.
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Customer did not leave a comment.

GILLES B.
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Customer did not leave a comment.

Daniel K.
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There was no dolly or moving blanket on our truck. They would have been useful.

Josee V.
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Customer did not leave a comment.

BLAINE DONALD M.
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Service was great. The guys helped me hook up and unhook the trailer without even asking

Mary I.
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The “office” could use a good clean up. Kinda messy and not very professional looking, but the staff made up for that by being friendly and helpful. Glad to see they were being extra careful re:Covid .. truck And equipment was cleaned With disinfectant, staff wore masks and kept distance. I felt confident there would be very little personal risk. Good job.

Aerie B.
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The only reason I was at this location was because there were no other trucks in a 200km radius for sept 1.

Mathew G.
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it is very remote also the agent assisting me was beyond rude like actually mean with the worst attitude.

RONALD S.
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Customer did not leave a comment.

Theresa A.
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Customer did not leave a comment.

Germain C.
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The office would needs some cleaning and organization. Thank You

DANIELA L.
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From the beginning of this rental I've had nothing but problems with your company, starting with me reserving a truck in advance and then being told the day before I move that your company is too incompetent to have the truck I need at the location I need it at. Then you tell me I can have a truck the next day like I can just change my plans and everyone else helping me to suit your company. As well you give me a truck that has serious mechanical issues. I would have my foot on the brake and switch to reverse or drive and the truck would kick back on me, I have witnesses to that effect. You also made me bring the truck back to Russell after your damn screw up with my reservation so it would cost me more for the mileage to bring it back. These are just some of the problems I faced that day as well as the weather and other delays throughout the day. As for your ridiculous scam of over charging me for everything as well. I will be formerly making a complaint to the BBB about your shady practices and how you take advantage of people. My friends and I also will let people know not to ever use your companies services.

Perry M.
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Parking is a little tight. Other than that everything went very well and would highly recommend the location and I plan to use them in the future

Doug C.
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Excellent customer service!

Randy K.
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Customer did not leave a comment.

LISAMARIE G.
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Customer did not leave a comment.

Viorel C.
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The location was away from preferred location

JOHNP B.
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Customer did not leave a comment.

Graham T.
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Customer did not leave a comment.

Natacha S.
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Customer did not leave a comment.

TIMOTHYA L.
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Good customer service. Great guys.

TERRENCE Y.
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Customer did not leave a comment.

PHILIP D D.
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Customer did not leave a comment.

DONAVANCHRISTOPH W.
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Customer did not leave a comment.

Joey M.
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Great staff and service.

Luis D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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