I had started a rental application online only for the website to crash. I started a second one and was able to receive a confirmation number. Once at the location, the gentleman said I had reserved two vehicles, but I advised him I had only received one confirmation number. I was able to log in from my phone to obtain the key. In my opinion the vehicle had not been sanitized per Covid standards as the cab was filthy.
Genevieve C.
Moving Truck Rental in Russell, ON at Town & Country
(U-Haul Neighborhood Dealer)
1135 Concession St Unit 91B
Russell,
ON
K4R1E3
(Corner of Mill & Concession)
(Corner of Mill & Concession)
Contact Us
1135 Concession St Unit 91BRussell, ON K4R1E3
(Corner of Mill & Concession)
Services at this Location:
Location Hours
- Mon-Sat: 8 am - 4 pm
- Sun: 8 am - 2 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Russell, ON K4R1E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Call center was rude as they called at 810 to tell us the 10 foot truck was not in and we would have to go to Russell to pick it up the truck the folks at the pick up point were great and made up for the rude call center
WAYNED R.- Rating:
- 5.0
The truck needed some maintenance...like wheel barrings..the truck was all over the place.Im only writting this info because no one will know to fix it if no one says anything but the location in russell is awesome i always rent from them!!!
SANDIEMANON A.- Rating:
- 3.0
Online pickup doesn't work
BERNARD B.- Rating:
- 5.0
Excellent service !
dwaine T.- Rating:
- 5.0
The Uhaul app would not connect to my phone on the day of the rental and I had to impose on the very helpful franchisee for assistance. The vehicle and the human interaction were fine, however your electronic process did not work efficiently. .
JOHND F.- Rating:
- 5.0
I have used this location for many years and have always been satisfied with the service
Linda C.- Rating:
- 4.0
Need winter tires and truck didn't have any windshield washer, I had to buy one bottle in a gaz station.
Guillaume B.- Rating:
- 1.0
The guy at this location was completely cold to me , not sure why ? I felt like I was disturbing him , every time I ask for help , he was really making me see that I was disturbing him unnecessarily, for him I just had to figure out on my own how the process works on my iPhone and not disturb him , I lost valuable time trying to figure ou things on my own , very frustrating experience with this guy
Alphee L.- Rating:
- 1.0
The driveway is very hard to move around. Adding freezing rain, made it even more difficult to return our trailer. One staff who hooked up the trailer was very nice but the one working then counter was awful.
JEAN-MARC C.- Rating:
- 1.0
The location is disorganized and cluttered. When I arrived, the clerk was not welcoming and it felt as though I was a bother going there for my rental. I rent many u haul trailers throughout the year and the is by far the worst service I have ever received. The employee felt really sketchy.
JEAN-MARC C.- Rating:
- 5.0
Keeping good service
JOSEPHJACQUES R.- Rating:
- 5.0
great people , great service
YVAN L.- Rating:
- 5.0
keep it up!
TIMOTHY ALLEN S.- Rating:
- 1.0
We couldn't park the vehicle easily bc the parking lot was so small. We spent an hour trying to figure out what to do and missed out grocery shop. There was absolutely NOTHING convenient about our experience!
Stephane P.- Rating:
- 1.0
The guy clerk is very impolite using the word "fuck" . Very sarcastic non ptofessional and arongante. Both my husbsnd and I were not impressed
GABRIELLEM N.- Rating:
- 3.0
Lesson learned: Customers should not agree to rent a vehicle for less than a full day. My move took longer than I estimated, and this location had reserved the same vehicle for another customer for pickup after my scheduled return time. According to the document which was emailed to me afterwards, it appears that I have been charged an additional day's rental due to the late return.
James B.- Rating:
- 5.0
Older guy could definitely work on his client service but the young guy was great and offset.
RICHARDW K.- Rating:
- 5.0
Little bit of confusion with regards to pick up date. I'll take 60% of the blame for it but the staff was very helpful with correcting the issue and worked with me to adjust the rental period. Very much appreciated
SEANDAVID D.- Rating:
- 5.0
Nothing to improve for the next customer. This was my first time renting a U-HAUL vehicle. A little nervous. The staff were friendly, very helpful, and even pulled my rental vehicle out of the parking space at the beginning and even re-parked my rental vehicle upon my return. Excellent service
ANTHONYW E.- Rating:
- 2.0
The customer service representative at the front desk was very rude, did not even say hello when we walked in the door simply said “you received a text message†and pointed us towards the door. He remained rude throughout our interaction. The customer service agent helping to hook up the trailer was pleasant and helpful. When we went to return the trailer it was very difficult to return the trailer to a spot and the only two spots remaining were very tight and between other trailers, with trucks parked immediately in front of the empty spots. The parking lot is not very large and it was difficult to back the trailer up into a spot given the location of the other trucks and trailers.
DANIEL R.- Rating:
- 5.0
A far better experience than I expected. Had never used Uhaul before. Seem less process, friendly staff on both ends of the transaction.
Geoffrey C.- Rating:
- 4.0
No comment
SYLVAIN M.- Rating:
- 5.0
Nothing to make it better you have helped more than i tought possible ,you walked me true the internet order cause i could not fallow the steps on my own you had patience ,and you are verry honnest and straight forward.
NATHALIE O.- Rating:
- 5.0
Great service, knowledgeable guys!
GREGORY K.