The clerk that served me had "0" personality! No attempt was made at small talk and was all business. When it time to pay he told me to insert my card(did not say where). At the top of the machine there was a note that tap was not available and i assumed that the insert card was at the top of the machine. As i went to insert my card(at the top) he said no no no not there and was visibly upset with me as now he would have to reboot his system. It tap in not available then why did the machine recognize my card? He took me to another machine to process my transaction. Upon my return to return the truck, my son got out of the passenger seat and started to walk away. The same young person looks at my son and says- uugh hello- in other words where are you going! Upon leaving he did not thank me for my business nor welcome me back in the future. I have been to other locations and have been treated with respect and appreciation for my business. This location needs to have a mystery shopper visit and some training on how to treat customers. Seeing as they are the only location near this area that have a good inventory of trucks they may not feel the need for good customer service. I do hope that U-Haul visits this site and provides them with direction.
DANE O
Town & Country
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Russell, ON K4R1E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service. Everyone was super helpful.
MADELINE DGreat location, friendly and helpful staff. Best U-Haul location I have ever been to.
MARK BThe gentleman who helped me with the contract and the rental Is a super nice gentle gentleman Beautiful experience
MARK ZEnsure your computer system functions better to prevent waiting/wasting time at pickup/registration.
JEAN L