Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)

556 reviews

10141 Little Patuxent Pkwy   Columbia, MD 21044

(443) 393-7874

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(443) 393-7874

10141 Little Patuxent Pkwy
Columbia, MD 21044

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Swetal S. 
Rating:
5.0

Rented from here several times and it's always a pleasant experience.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Friendly and helpful, great customer experience.

ANDREW R. 
Rating:
3.0

Have the person explain the return process that it will include using the website and pictures

Kelly G. 
Rating:
2.0

Person behind the counter did not know what he was doing and it took forever to go through the process. When the manager came over he took over and was extremely rude to us Two other customers went through the same thing.

STANLEY C. 
Rating:
2.0

Vehicle was in great shape. Brand new with low mileage. There was no walk-through before the rental. I was told to record mileage and gas level before I left, which I did. When returning, I was told to leave the vehicle. I replaced the gas I used at my cost. Once again, no walk-through for return, and I was still charged for fuel even though I returned the vehicle at the same level as when I received it.

Philip B. 
Rating:
1.0

one guy runs both Exxon and uhaul at same time, need to eliminate one of the business. Just a few minutes late because I had to wait in line, then told me I had to park the truck down a hill then waited in line again and charge an extra day.!!!!

LEE S. 
Rating:
1.0

Uhaul continues to advertise a military discount however each of my last four rentals the locations did not follow the policy, it's clear that Uhauls military discount is a fraud. Also, this location took my reservation for a 20 foot truck and called me an hour prior to my scheduled pick up time saying they didn't have the truck available, resulting in me having to pay for extra miles due to using a smaller truck than I reserved.

MARK H. 
Rating:
1.0

Service is horrible they checked me out once I returned my truck inspected everything sent me my invoice and everything they asked me to park the truck all the way in a different parking lot in 95 degree heat because the lady working couldn't drive the truck even tho the truck was parked in a parking spot might I add once I declined she got upset and 3 hours later once I'm gone charges me an additional 25 dollars for an additional truck cleaning fee that I will be calling uhaul during business hours to get that refunded because as I said my truck was clean and inspected and I have pictures

GORDON S. 
Rating:
5.0

Extremely nice even when she was busy.

PETER C. 
Rating:
3.0

Customer did not leave a comment.

KEYVAN R. 
Rating:
1.0

The lady working there is a perfect assignee to destroy company reputation in seconds. I have been using U-Haul for more than 2 years already and probably today's experience will be the reason not to even glance to this company anymore. Moreover, car was stinking like a fish... Literally! As if someone kept dead fishes inside the car for a long time and I had to carry brand new furniture in it...

BAKHTIYAR M. 
Rating:
5.0

The whole process was quick fast and the lady and gentlemen were nice and helpful i was able to pay a quick fee and keep it moving i will definitely be back

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN W. 
Rating:
1.0

Customer did not leave a comment.

GIFTY D. 
Rating:
5.0

Customer did not leave a comment.

WILSON O. 
Rating:
5.0

Customer did not leave a comment.

NKEMAKONAM O. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

The female employee who I rented my truck from was very disrespectful and ignorant. And when I gave her the alternate phone number she said I was a liar and try to embarrass me in front of customers.

JASON G. 
Rating:
3.0

Customer did not leave a comment.

Kwok E. 
Rating:
2.0

No comment.

MONICA M. 
Rating:
2.0

The Exxon staff, although not directly affiliated with UHaul, was less customer service oriented.

KEITH S. 
Rating:
3.0

Equipment reserved not available. Why doesn't uhaul stock more furniture dollies? Van parked near wasps nest.

HEIDI S. 
Rating:
4.0

The truck was in pretty bad shape. It ran but was seemingly old and worn out. It didnt drive smoothly and was difficult to manage on the highway. Time to retire this one!

Audrey M. 
Rating:
4.0

Customer did not leave a comment.

Yunus A. 
Rating:
1.0

Very unprofessional, and not great with customer service. Our truck was not ready until hours after reservation time. Communication could have been better . I do expect my $50 refund because of this delay.

KORINNE C. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL F. 
Rating:
5.0

The associate that assisted us 8/13 @0800 was excellent! Very friendly and personable.

Dennis N. 
Rating:
4.0

Fix the mobile pick up. We kept getting an error

Marlin C. 
Rating:
4.0

Customer did not leave a comment.

Denise P. 
Rating:
2.0

I'm missing $100

Danielle H. 
Rating:
3.0

Front desk was rude

George D. 
Rating:
1.0

I returned the truck to the location and pumped gas there. Your site says trucks get 10mpg. I put 2 gallons. I used 13 miles on the trip so 2 gallons should be enough at 10mpg. The attendant checked the mileage and the gas level while I was at the pump. Since their lot is not large enough for 20 ft trucks they asked me to drive the truck back over to a big parking lot across the road while they calculate the refund. I came back and the guy said I would get my receipt and he didn't know how much the refund was. Refund should include mileage and dolly that they didn't have. The receipt still had charges for the dolly and they also added 2 gallons for the fuel. He said his picture shows half of the tank. My photo is above half and in any case he checked this right at the pump because I wanted to check that everything is good before driving the truck back to the big lot (since they can't actually hold their capacity of trucks in their facility). I have receipts via Citibank showing that I purchased gas there. I shouldn't have had to ask them twice to refund me for the dolly they didn't have. I also should not be charged any extra gas per your mpg guidance on the uhaul site. Their additional charges on top of my 2 gallons would imply that I drove 40 miles instead of 13. I also shouldn't have to drive trucks around to other facilities and take up extra time. This headache is on top of the truck and the attendant smelling very bad. And when I and other uhaul customers were trying to handle business they kept taking other customers who were buying cigarettes and other items at the gas station, taking up more time and also talking amongst themselves. It was extremely rude. After inquiring again they offered to refund me for the dolly (which should have already happened) and $5 of the $10 for the gas. I said okay and walked out as I already had been there for probably 30 minutes attempting this return and anything less than a full refund for the gas I planned to discuss with customer service. Email has not come with any updated receipt, even for what they said they were doing. In any case it should not be a negotiation to refund the dolly they never provided and either they have very weak pumps or your mpg guidance as a company is incorrect. I will not use these non uhaul sites any longer and most likely will check other companies outside of uhaul as my customer service chat inquiries have not been responded to twice when these non uhaul sites haven't had dollys and I didn't get the refund. What is the point of planning to not have to lift things without dollys and renting with your company only to have excuses but still be charged? What is the point of having to ask repeatedly for a refund for something I didn't get.

MENSAH A. 
Rating:
5.0

Excellent service… will use this location again… the attendant were very polite and quick… I give her five star for her service

ashley G. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
1.0

The truck needs servicing. It was a very rough ride especially when accelerating and decelerating. Additionally, the location did not record the correct mileage out number and over charged me. When I called they were rude and told me I didn't do something right. The entire process was digital and I answered and corrected the information provided as requested. It is unacceptable that the information I uploaded was not reflected on my contract - especially when there is not paper copy. I expect a resolution to this issue promptly. I have been on hold for more than 25 minutes waiting for corporate customer service. This is an extremely poor experience .

ELIZABETH J. 
Rating:
3.0

1. Make sure that all equipment that is requested is available. I reserved 2 dollies but location only had one 2. UHaul associate mixed up keys and it made me 20 mins late on my moving journey. I ended up returning the UHaul 15 mins after it was due as a result

BRYANT-DOUGLAS H. 
Rating:
4.0

N/A

JON N. 
Rating:
5.0

Mileage charge, $0.89/mi, is a bit too high.

ming L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Friendly service.

KENNETH R. 
Rating:
5.0

Everything was great!!!

James S. 
Rating:
5.0

The service was top notch. The lady was very friendly and answered all my questions. I love renting from this location

EMMANUEL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Ms Padma she was very professional.. would like to recommend to all our friends

NEAL T. 
Rating:
5.0

Customer did not leave a comment.

COLIN D. 
Rating:
1.0

Padma the manager was very rude when I tried to explain that the pick up location put notes into the uhaul system regarding the rental truck not having AC for the entire trip. Padma would not listen to a word I had talking over me and cutting me off. She told me that she could not do anything and did not see any notes after I confirmed with the pick up location that the notes were in the system. I will never be using this location again as this is the second time I have had to deal with her and her rentals.

Joshua H. 
Rating:
2.0

Have more staff on hand to help check in the customers for only Uhaul. The person on duty was busy with the gas station part of their business and didn't have time to deal with the Uhaul customers.

Vonetta K. 
Rating:
5.0

Padma took exception care of me and made me feel like family. Cannot recommend her and this location enough

Alan D. 
Rating:
4.0

Customer did not leave a comment.

SOFIA N. 
Rating:
5.0

it was an excellent place to rent uhual... the assistance was very helpful and location was very clean and trucks were clean too...

YUNG-HUA C. 
Rating:
5.0

Customer did not leave a comment.

Manjunath M. 
Rating:
4.0

The location is great, however if your a customer requiring a van, the question that the customer is ask aren't done in a privately. Other customers can steal your information

MARY W. 
Rating:
5.0

It's good thank

Fernanda P. 
Rating:
5.0

Customer did not leave a comment.

SANDEEP G. 
Rating:
1.0

U haul, do not advertise that I can pick up something at 6:30am when I can't. The person working there does not show up until later.

Ashley M. 
Rating:
4.0

Customer did not leave a comment.

KATHRYNELIZABETH S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Na

Darrius W. 
Rating:
4.0

Online check in did not work. Had to go inside and tell the attendant every thing again.

TAYLOR G. 
Rating:
2.0

I returned the truck with the needle on full & the ExxonMobil station/Uhaul required that I add another gallon (I guess to be overfull???) Then they required that I sweep out the two pieces of paper & minimal dust. . .which was there when I got it. The before rent did not give me the opportunity to take a pic of the back (because that would have shown that it looked EXACTLY like that when I picked it up. The overall attitude of the dealer was VERY different when my African American male friend dropped it off then they were when I (a white female) picked it up. They were petty & rude & obviously trying to make additional money (i.e. the threats of huge additional charges of he didn't comply). I will NEVER use this location again. My friend us a professional mover that was doing ne a favor but uses UHAUL all the time & has NEVER been treated like this before.

CHRISTINE F. 
Rating:
5.0

Convenient location in the heart of Columbia, MD, by the mall. Easy process getting the keys to the truck; and I love that the UHaul location is at the gas station so it was so easy to refill the tank. Thank you UHaul for making the moving process that much simpler. Friendly staff at Exxon as well.

GAZELLA J. 
Rating:
1.0

They had me fill up 6 gallons of fuel for 40 miles haul, I have a feeling that they didnot fill up the gas tank for the same reason. This is a cheat.

Prakash K. 
Rating:
5.0

Customer did not leave a comment.

SOFIA N. 
Rating:
5.0

Keep up the good work!

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

ERIC Q. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
5.0

Efficient process and great service

JUAN G. 
Rating:
1.0

I had a very bad experience with a lady who had an accent from India. She threatened not to rent me the truck after I asked her to read the terms of my reservation, which I received by email on the day I reserved the truck. The email says that I should return the truck by 10:30pm. The lady asked that I return it by 8PM. I would not recommend any customer to deal with this lady.

Theodore B. 
Rating:
2.0

Truck had low tire pressure warning light when picked - up and did not have a full tank of gas. When returned did not get a final bill.

ROBERT Z. 
Rating:
2.0

Customer did not leave a comment.

GUSTAVO A. 
Rating:
5.0

Customer did not leave a comment.

Brendan K. 
Rating:
1.0

POOR customer service!! Vehicle mileage and gas was wrong on contract. Owner disregarded the concern stating she was home with her family and unable to assist. Warning lights were on and oil change was nearly 10k miles pass due. Poor communication and a total ignorant stance regarding customer engagement. ALWAYS check your mileage and gas in comparison to the contract!! It was off by nearly 100 miles!!

PAMELA S. 
Rating:
4.0

There were problems with the reservation in the computer. I had made the reservation online and it seemed like it was all good but when I arrived for pickup the computer system had incomplete information and I had to spend anther 15 minutes to straighten it out. The people on site were excellent.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Sheri W. 
Rating:
3.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Customer did not leave a comment.

Ruth O. 
Rating:
3.0

Arrived to find out the furniture dolly we reserved was not there which complicated our move as we had heavy furniture to move. Also, we were only given 6 pads but charged for 24. Not a great experience when under time constraints during a military move.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

ROLAND D. 
Rating:
3.0

Customer service representatives were very helpful and respectful.

JACK S. 
Rating:
1.0

U-Haul has too much hidden fees. They advertise it for $19.99 and I ended up paying $92 for couple of hours. I'd never use a u-haul again.

Samah A. 
Rating:
5.0

Padma was amazing in getting us checked out! Quick and fast service. I would definitely recommend this location to family and friends

Xanthe W. 
Rating:
3.0

Staff provided help reluctantly but I did receive help per request and got the u-Haul I needed. I wish U-Haul provided some basic guidance to first time U-Haul user. For example, how to locate the car, remind the user to check in and check out on the phone, the difference of u-Haul vehicles and regular cars, etc. My phone out of battery and the u-Haul vehicle does not have USB charger. I wish the vehicle should have USB charger or converter so that people can charge their phone and check out on their phones just in case the battery is dead.

XIAOQING P. 
Rating:
4.0

Customer did not leave a comment.

JSUN H. 
Rating:
1.0

Customer did not leave a comment.

MARIA U. 
Rating:
3.0

The manager showed up 15 minutes later than the stated pick-up/store opening time. Other than that, everything was good.

David H. 
Rating:
3.0

It was a bit confusing what the procedure would be and there weren't any clear instructions on the app. After speaking with the very kind personnel we found out where to park it but it still felt a little strange and I wish there had been clearer instructions.

OSCAR P. 
Rating:
1.0

Unorganized

Felicia G. 
Rating:
1.0

The Maryland location manager called one-day prior to the contractual drop-off schedule demanding the vehicle be returned for the convenience of another customer. When inquired about a credit, she quickly told me none would be given and if I was a minute late returning the truck, I would be charged for another day. The manager abruptly hung up on me and a second time when my adult son called.

MONICA M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY S. 
Rating:
4.0

The employee left a very helpful message/greeting early in the day with pertinent information. That was very helpful.

JOHNATHON N. 
No reviews have been submitted for this location.

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