I was really happy with the van I rented. The person who filled out the information to rent the car was well informed and professional. However , when we wanted to return the car and close the bill, it was a young guy who was trying to over charge us by the wrong number of mileage but the lady manager was nice enough to review with us and catch his mistake.Also, they claimed that the tank was full of gas but it was half full and it was good that we took a picture of the gas gage as a proof.
Ariandevelopment K.
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nik (sorry spelling?) did a great job and was super nice. He also patiently answered all of my questions. I would go back to the same location just because of how great the service was.
Julian M.The attendant was a little rude. He said no before I event finished what I needed to say. However, the online customer service was amazing!
TANYA B.When picking up, I was told that I have to document every little nick in the truck. It was an older truck, and there were so many nicks that it was impossible to do so unless I wanted to use a couple of hours. They only had one person working for both U-Haul and the gas station. I had to wait a very long time to pick up my truck. Upon the return, the guy working was grouchy. I had to wait a very long time to return, since yet again there was only one worker. He refused to give me a receipt for returning the truck. He told me to sit in my car and wait for one to come to my e-mail. I waited a long time, but no receipt. I went back into the station, and he told me that I just didn't understand how busy he was. So, I waited more until I finally had a receipt via e-mail. He had also told me that I did not fill up the tank to where it was when I took the truck. He charged me more for gas -- far more gas than I possibly could have used from my short trip. Do not use this location -- they are overworked and they try to squeeze every possible nickel out of you.
Robin G.Truck was filthy in the cab. Cargo area needing sweeping prior to use as well. Air conditioner worked although not out of the proper vents! What a sweaty move! Truck had damage to tail light and blinker. I didn't know until I was driving. This was not safe. When I returned the truck and showed the prior damage and the sticker that shows the damage was noted, why would they rent me a truck that could have gotten me a traffic violation? I feel like a discount is owed! Especially since I returned the truck cleaner than when I picked it up!!
Roberto F.