The person at the desk was on a phone call the whole time. I told her that I was the rental person (not my husband who was supposed to be only a backup driver). But she said it'll be fine and she'd add me. But then the invoice came under his name and I need it under mine because I am using it for professional art purposes and it matters for my accounting. In general the attention and the communication was poor. There was no communication about fuel so I wasnt sure if I needed to refill which I eventually did because there was a text for it. I also created an account with my business email but for some reason the system pulled my personal email from my phone so there's something wrong there also it should have pulled from the reservation.
MICHAEL P
Town Center Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, MD 21044
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Customer Reviews
- 4.0 Average Customer Rating
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Everything Excellent
Jasvir SVery disorganized. There was a problem with the system, which wasn’t clearly explained, so despite having a reservation, it took over 30 minutes to check out.
Annette HPadma best customer service, great experience
JAVIER RThe check out guy was absolutely rude. We sweep out the van, there were three extremely small leaves and he said the truck was dirty. I have pictures. The truck wasn’t dirty.
JOSEPH B