Staff provided help reluctantly but I did receive help per request and got the u-Haul I needed. I wish U-Haul provided some basic guidance to first time U-Haul user. For example, how to locate the car, remind the user to check in and check out on the phone, the difference of u-Haul vehicles and regular cars, etc. My phone out of battery and the u-Haul vehicle does not have USB charger. I wish the vehicle should have USB charger or converter so that people can charge their phone and check out on their phones just in case the battery is dead.XIAOQING P.
Moving Truck Rental in Columbia, MD at Town Center Exxon
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Columbia, MD 21044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The manager showed up 15 minutes later than the stated pick-up/store opening time. Other than that, everything was good.David H.
It was a bit confusing what the procedure would be and there weren't any clear instructions on the app. After speaking with the very kind personnel we found out where to park it but it still felt a little strange and I wish there had been clearer instructions.OSCAR P.
The Maryland location manager called one-day prior to the contractual drop-off schedule demanding the vehicle be returned for the convenience of another customer. When inquired about a credit, she quickly told me none would be given and if I was a minute late returning the truck, I would be charged for another day. The manager abruptly hung up on me and a second time when my adult son called.MONICA M.
The employee left a very helpful message/greeting early in the day with pertinent information. That was very helpful.JOHNATHON N.
Everyone was super nice and helpful! I would absolutely use them againChristian H.
Truck was not clean or truck was so beat upIJAZ A.
Very helpful two thumbs way upBERNARD C.
Padma was a great help. Thanks UHaul team.AMIT G.
Excellent Customer Service, I would use this site againKIMBERLY S.
I had some issues with Uhaul app and reservation system. While I reserved a 27 ft truck 1 mil from home, I was reassigned a 20 ft truck, 10 miles away 24 hours before pick up. This extended my load number with an extra trip, mileage, and overall cost. While I liked the check-in & out process on the app, it occasionally had hung from lack of good reception. I was unsure or unable to load some photo verificationsLee R.
Uhaul is Great everything went smoothly pick up and drop off was easyJulie F.
Hand truck wheels squeaky and did not roll smoothly. Returning the truck, the attendant at the gas station was unhelpful.Robert M.
First truck provided did not start. Second truck had issues with the keys not coming out of the ignition. Lied about fuel return level.GABRIEL D.
Vehicle was clean inside. Outside not so much,ROY B.
Very easy process, used mobile for most of check-in and talked briefly to the helpful staff inside the gas station to obtain the key. Overall, excellent experience.Martin B.
Keep up the great customer service. Our experience was great. Service provider was very knowledgeable and kind.FREDY C.
The check out was particularly fast and I received my bill so quickly. I will definitely schedule my next move with Uhual and recommend to others.ALLISON H.
How do you improve perfection?ROBERT L.
Good experienceRICKEY F.
Best serviceSHAHNAWAZ T.
excellent serviceMICHAEL D.