Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was pretty convenient and efficient as far as I can tell.

Rating:

1.0

The employee was dumb.

Rating:

5.0

The best

Rating:

1.0

She was lazy told us that we had to do her job of driving the truck to a nearby location, instead of the address/ExxonMobil listed on the drop off. She also told us we had to bring her thr dolly inside of the store. She said she couldn't drive the truck and it couldn't stay parked on the side with the other smaller trucks! She over charged for gas and didn't discount the drive we had to take further the truck for her convenience. She didn't take off for our inconvenience of doing her job either. We had the gas exactly where it was when we picked the truck up prior to having to move it to the location She told us to take it to. She stated that if we didn't move the truck to the other designates location, we would have to contact uhaul and find another drop off location!

Rating:

5.0

N/A

Rating:

3.0

I don’t know if it’s this location only that has a minimum charge for rental and their rebuttal is that they’ll refund you whatever you don’t contractually use but the fact that you’re forced to pay for the minimum when it doesn’t even state that online is bogus to me

Rating:

1.0

After finishing the checkout process with the sales rep after returning the truck, he waited 20 minutes after I left to call me and tell me to come back and fold all of the moving blankets or pay a $25 cleaning fee. I felt he intentionally waited to tell me so he could charge me more.

Rating:

4.0

BETTER MAINTENANCE NEEDED!!!!! 1st Truck had dead battery! Had long walk back to the office to return key & get another vehicle. Next vehicle turned over slowly, but eventually started. Filthy inside! Floor mats covered in food crumbs, empty water bottles. Drivers window was left open several inches and rain got in all over drivers seat and floor boards. I was able to use napkins to dry off the seat. Vehicle transmission was VERY LOUD, so bad, I couldn't hear my GPS audio instructions. For what you charge to rent your equipment, your vehicles are not in the best of shape!

Rating:

3.0

Only one employee working and she had to tell with the Uhaul stuff and the Exxon needs. To much for one person.

Rating:

1.0

The drop of location is the worst. This is the second time I've dropped off there. The Indian lady is beyond RUDE. She hung up on me. The fuel is never right......

Rating:

5.0

I am writing to commend the employee at the Town Center Exxon -U-Haul center for his outstanding level of accommodation and professionalism during my recent rental. Due to unforeseen circumstances with my move, I was required to make multiple changes to my reservation on the day of pick-up, including altering the rental time and modifying several items within the order itself. The young gentleman handled these requests with remarkable composure and flexibility, processing every change directly at the counter. His willingness to accommodate my evolving needs, which I had been concerned about, was greatly appreciated and significantly reduced my stress. I also had a question regarding the mileage charges. I noticed the contract listed a 50-mile minimum charge, which was substantially higher than the 15 miles I had originally projected for my move. The employee expertly explained that the 50-mile charge is a standard, automated minimum for local contracts, but he assured me that the difference would be promptly refunded since I would not be using the full allotment. While the initial mileage minimum caused a moment of frustration, the staff member's clear explanation and commitment to resolving the issue demonstrated an impressive dedication to customer satisfaction. I highly recommend this location based on the staff's ability to navigate complex on-the-spot changes and their transparent communication regarding company policies and billing.

Rating:

5.0

Quick and great service!!!!

Rating:

5.0

Just be sweet and solve the problems when something wrong. Just like the person was did for me at the store when I was there so far .

Rating:

1.0

I was double charged and my emails were left unanswered. Nothing was ever fixed.

Rating:

5.0

We had a great experience with the UHaul. It was easy to reserve and pretty quick to get once we got there. The location was very convenient. The staff were helpful and flexible when we needed some extra time with the truck. I would definitely rent from there again.

Rating:

1.0

Better customer service, because the guy that rented out the truck to me was rude to me and my wife as well and he was acting like an asshole

Rating:

5.0

My experience renting a U-Haul Cargo Van from Town Center Exxon was extremely pleasant, and the staff was very helpful.

Rating:

1.0

Total misunderstanding which was completely my fault. I kept the U-Haul longer than I was supposed to. Long story short a young man that works at the location was very nasty and rude threatening to call the police. I went personally to the location spoke with the manager and she extended the U-Haul for a couple of hours

Rating:

2.0

The truck was not at this location, we were using mobile check in so it made it more difficult to have to drive across the street and down into another complex to go get the truck and drop it back off, the gas station itself was ok but to get the keys and have to go find the truck was frustrating

Rating:

1.0

Charge excess for Gas

Rating:

1.0

They try to rip you off charging for gas.

Rating:

3.0

It is annoying that I was charged a $9.00 fuel charge for two additional gallons. I put in $40.00 and paid more than most area gas stations. I thought the gauge was full. Had he told me he disagreed, I could have at least put in two more gallons for less than $9.00. Lesson learned, will never use this location again.

Rating:

5.0

The van was nearly new and easy to drive. Very clean. I would highly recommend renting a uhaul van.

Rating:

1.0

Customer service is terrible.

Rating:

3.0

Don't switch to a location much farther away - I was planning to walk there, then had to take a taxi instead. Call attention to the 2 similarly-named "Carroll" pickup locations. I ended up at the wrong one. Notify me if the number of blankets I requested is not available at the pickup location. I requested four dozen but received 11 total blankets. (This ended up working out better for me because of a bad estimate but the point remains true.)

Rating:

3.0

Distracted and disinterested staff at location.

Rating:

5.0

It would be nice if in that location they put big sign with explanation were to park trucks instead of asking representative

Rating:

3.0

The system keeps breaking down in the middle of entering my transaction

Rating:

1.0

The customer service at this U-Haul location was exceptionally poor. The entire process, from pickup to return, fell short of the standards I have experienced at other U-Haul locations. During pickup, the process was rushed, and essential equipment was left out despite being paid for. The return process was even more frustrating. The attendant who was supposed to check me in was extremely rude. I was present when another customer returned their vehicle after me, and the attendant, who was speaking their language, appeared to be having a good time with this person. They demonstrated exceptional customer care for this individual. I had arrived ten minutes before this person arrived. After the attendant had laughed with this person, he inquired about my departure, as the customer needed to park their vehicle. Prior to this interaction, I was unaware that this person was the attendant. I mistook them for friends who had met there. As he asked me the question, my response was, “What does it matter?” I then asked, “Who are you?” He responded, “I work here.” I did not receive the same warm response that the other customer had received. The situation escalated further when I requested to be checked in and completed while I was there. Instead, the attendant informed me that I had to wait and that he would complete the check-in in an hour. I decided to do self-check-in, but I was unable to complete it because I was being charged for equipment that I had not received. The attendant had walked down to assist the person who had come in after me to complete their check-in. As I asked him how I could get the equipment removed that I had not received, he responded with great rudeness and stated that he would complete it if I hadn’t. I responded with, “Okay,” and followed him into the store. I asked him if he was going to take off the equipment, and he replied, “Yes.” I stood there waiting for him to complete my transaction, and he informed me that he would send me an email with the completed transaction. As he was in front of the terminal, I asked him if he was doing mine now, and he replied, “No.” I told him when it’s complete, you will get an email. I left the store because I was becoming increasingly angry and was about to lose my temper. I would never recommend renting from this location.

Rating:

5.0

It was a very easy process and very user friendly location and service.

Rating:

5.0

Provide usable restroom for customers.

Rating:

1.0

SEVERILY OVERCHARGED

Rating:

5.0

Very courteous and professional.. very helpful dealing with a complicated situation.

Rating:

1.0

I arrived and the guy refused to give me the truck unless I provided more information then what I provide when booking online. I have rented multiple times before and never had to provide what he was asking... I called the uhaul customer service line and the lady I spoke with even talked with the guy in the store and couldn't believe what/how he was treating me. The customer service person took care of finishing up the rental, on her end, of the system so that the guy just had to give me the keys.. she remained in the line until I got to the truck and inspected it... upon inspection, the truck was extremely dirty on the inside, had less the half gas and was below satisfactory, as even stated by the rep. when she saw the image when uploaded. I could only provide one image but there was food wrappers and receipts under and around the inside and looked as though it was driven on a dirt road with the windows down... Will definitely not rent from that location again. Poor experience all around.

Rating:

5.0

Wiper blade was bad.

Rating:

3.0

Is also a gas station. Friendly and working to satisfy customers, but attention split with gas station. Also, trucks all kept across the street, making the pickup more time consuming and logistically difficult

Rating:

3.0

Don’t have bugs in the moving blankets

Rating:

5.0

Very polite and trustworthy, let me take my truck earlier than expected. Easy to deal with. Will go back again.

Rating:

5.0

Offer blind spot alerts

Rating:

5.0

Just want to say thank you to the woman behind the desk. Not sure if she is the manager but wonderful customer service. Not my normal uhaul pick up but I had a wonderful experience today. Stay 🙌

Rating:

5.0

Variety of vehicle available, smooth process and friendly staff

Rating:

4.0

Good service and good staff.

Rating:

1.0

The person in the store was only minimally helpful and made no effort to help us to understand where to park or how to resolve an issue we were having. We finally found the lot where we were to leave the truck, and there was a man with a headset roaming around there but he made no effort to engage with us either. We returned our truck as we found it, full of gas, cargo hold empty, and left our rented blankets in the front of the truck as the app told us to. When we forgot something in the truck and needed the key back, the person in the store was annoyed that he had to get the key and also made us get the blankets and bring them to him - if that was truly our job then the app should say that. I would not use Town Center Exxon for a pick up or drop off again and I will tell my friends.

Rating:

5.0

Quick and easy process, staff was polite and helpful

Rating:

3.0

The truck had no AC and the parking situation is confusing upon return.

Rating:

5.0

Employees are always friendly and helpful. Very professional. Make the process very easy.

Rating:

4.0

Parking was very limited and where the attendant suggested I park my car was in a very high traffic area. When I returned the van, there were no parking spots available and the attendant was not very helpful - he asked me to move my car and then move the van to that spot. Yeah, no.

Rating:

5.0

The staff was so helpful, made the check in and out process easy! Definitely would recommend this place to friends and family!

Rating:

5.0

The process was seamless and the agent was very helpful! It would have been better as policy to have the tank on full prior to rental and if you plan on traveling any distance with the U-Haul be mindful of the cost of mileage added to the total! It would be good in the future to have an unlimited miles per gallon option!

Rating:

4.0

Easy drop off. Even though this is also an Exxon gas station, don’t refuel here. Gas is 60 cents more expensive than other stations in the area

Rating:

2.0

They barely speak English. Truck clean but not in optimal conditions. It need some work on front suspension and steering. Also check brakes

Rating:

3.0

Rental experience was confusing, I was contacted 3 days after I dropped the truck off and was asked where the truck and keys were.

Rating:

5.0

Nothing

Rating:

3.0

I did not see a dropoff time select on the site when scheduling. Might have missed it, but it might need to be more obvious.

Rating:

2.0

The truck was almost on E but on the paper it said it was a 3 quarters of a tank. The guy tried charging me $68 for gas I didn't use! I paid $130 down for a $42 truck and only got $11 back!

Rating:

5.0

Uhaul must update their computer system to keep up with there competitors.

Rating:

5.0

Nothing needs to be approved. It was just fine.

Rating:

3.0

Thank you for the clean 26' truck and an appliance dolly. Thank you for having a 26' truck available on time for my move to go as planned. There were set backs. The truck went into some grunting mode if I hit brakes, making a sound as if it is not able to shift to lower gears. The appliance dolly had wheels which would not move. In the end, the moving helpers got a dolly of their own, much better wheels. I would have liked my money back for the dolly. Overall, the move happened and that matters more.

Rating:

1.0

The vehicle became unsafe once we got on the beltway

Rating:

1.0

We never used it. what was the cost of the rental?

Rating:

4.0

Getting the UHaul took longer than I expected, but the sales assistant was patient and helpful.