Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Variety of vehicle available, smooth process and friendly staff

Rating:

4.0

Good service and good staff.

Rating:

1.0

The person in the store was only minimally helpful and made no effort to help us to understand where to park or how to resolve an issue we were having. We finally found the lot where we were to leave the truck, and there was a man with a headset roaming around there but he made no effort to engage with us either. We returned our truck as we found it, full of gas, cargo hold empty, and left our rented blankets in the front of the truck as the app told us to. When we forgot something in the truck and needed the key back, the person in the store was annoyed that he had to get the key and also made us get the blankets and bring them to him - if that was truly our job then the app should say that. I would not use Town Center Exxon for a pick up or drop off again and I will tell my friends.

Rating:

5.0

Quick and easy process, staff was polite and helpful

Rating:

3.0

The truck had no AC and the parking situation is confusing upon return.

Rating:

5.0

Employees are always friendly and helpful. Very professional. Make the process very easy.

Rating:

4.0

Parking was very limited and where the attendant suggested I park my car was in a very high traffic area. When I returned the van, there were no parking spots available and the attendant was not very helpful - he asked me to move my car and then move the van to that spot. Yeah, no.

Rating:

5.0

The staff was so helpful, made the check in and out process easy! Definitely would recommend this place to friends and family!

Rating:

5.0

The process was seamless and the agent was very helpful! It would have been better as policy to have the tank on full prior to rental and if you plan on traveling any distance with the U-Haul be mindful of the cost of mileage added to the total! It would be good in the future to have an unlimited miles per gallon option!

Rating:

4.0

Easy drop off. Even though this is also an Exxon gas station, don’t refuel here. Gas is 60 cents more expensive than other stations in the area

Rating:

2.0

They barely speak English. Truck clean but not in optimal conditions. It need some work on front suspension and steering. Also check brakes

Rating:

3.0

Rental experience was confusing, I was contacted 3 days after I dropped the truck off and was asked where the truck and keys were.

Rating:

5.0

Nothing

Rating:

3.0

I did not see a dropoff time select on the site when scheduling. Might have missed it, but it might need to be more obvious.

Rating:

2.0

The truck was almost on E but on the paper it said it was a 3 quarters of a tank. The guy tried charging me $68 for gas I didn't use! I paid $130 down for a $42 truck and only got $11 back!

Rating:

5.0

Uhaul must update their computer system to keep up with there competitors.

Rating:

5.0

Nothing needs to be approved. It was just fine.

Rating:

3.0

Thank you for the clean 26' truck and an appliance dolly. Thank you for having a 26' truck available on time for my move to go as planned. There were set backs. The truck went into some grunting mode if I hit brakes, making a sound as if it is not able to shift to lower gears. The appliance dolly had wheels which would not move. In the end, the moving helpers got a dolly of their own, much better wheels. I would have liked my money back for the dolly. Overall, the move happened and that matters more.

Rating:

1.0

The vehicle became unsafe once we got on the beltway

Rating:

1.0

We never used it. what was the cost of the rental?

Rating:

4.0

Getting the UHaul took longer than I expected, but the sales assistant was patient and helpful.

Rating:

1.0

The truck they gave me was dirty and pieces of junk the truck shakes when you drive is and the staff is very disrespectful and rude very unprofessional I don’t recommend this place

Rating:

5.0

I appreciate the return process where the agent completes this - minimizes competing for agent time with other customers. I would appreciate the UHaul on line reservation also collect the pictures of driver license and other items asked by the agent at vehicle pickup. The result is to walk in to pick up keys and walk in to drop off keys.

Rating:

2.0

My mobile pick up was not ready when I got there. I had to go talk to the gas station attendant which delayed my several minutes from my errands. I wasn’t about that.

Rating:

1.0

You need to improve your attitude and learn how to talk to people.

Rating:

4.0

The truck was old but it worked as this was a very local move. Update of some of the vehicles would be great..

Rating:

1.0

The attendant kept asking my husband to move the truck. He charged for extra miles that we did not drive, and also charged for pads that I never had. I would not recommend this location.

Rating:

1.0

I was overcharged

Rating:

5.0

It was very convenient and exceptional!

Rating:

2.0

Never recommend this location.

Rating:

5.0

I was able to check-in on their app for my appointment which made things much more efficient, as when I got to the location to pick up the rental truck, there were two people ahead of me in line. So when it was my turn, I was able to confirm the appointment and payment info, got my keys and was on my way. Friendly staff and convenient location right in Town Center.

Rating:

2.0

App was buggy and not user friendly

Rating:

4.0

Better parking for leaving your car while using the U Haul

Rating:

5.0

I was treated very well. I was in and out quickly

Rating:

4.0

no, it's good, will recommend friends to use it!

Rating:

5.0

Just keep on the good customer service

Rating:

5.0

I don’t have anything but thank the store manger for her help. This is second time I rented the truck at this location.

Rating:

4.0

Did not comment on personnel, dropped off after hours

Rating:

5.0

This is always a great experience renting truck from this location! This time it was last minute and they were able to accommodate me with no issue. Great parking if you have to leave a car as well. Great experience will definitely use again in the future!

Rating:

5.0

The staff (a woman) at the location was very helpful, professional, and kind. I would definitely rent from this location again and I'd recommend it to others.

Rating:

5.0

Excellent service! Quick and easy! Walked in needing a truck, drove out of there in 10 minutes!

Rating:

2.0

Van was dirty.

Rating:

2.0

Customer service

Rating:

1.0

hard to get a large uhaul in and out, person working that cannot drive so you need to take across the street then walk back Lady was very nice just a bad set up

Rating:

5.0

Very friendly, patient people. Waiting time is good

Rating:

5.0

The process was easy and the very friendly staff!

Rating:

1.0

I was rented a truck that had a headlight out, excess play in the steering system, lagged when accelerating, & which had a faulty fuel gauge. After filling the tank $30+ above where it was when I started & returning it clean with furniture pads folded, I was charged a $25 cleaning fee. This location has limited hours, it’s a hike from the business to where the trucks are if you’re renting equipment/furniture pads, and they nickel and dime you after getting over on you for free fuel thanks to a severely delayed fuel gauge. 0/10

Rating:

5.0

Extremely nice lady working the location... very helpful. Van was in good condition. Parking was good.

Rating:

5.0

My experience with her was perfect very nice and friendly lady and very helpful

Rating:

5.0

Staff is great to work with. Easy pick-up and returns.

Rating:

5.0

Drop off was easy.

Rating:

5.0

GREAT

Rating:

5.0

Quick and easy process. The lady working at the desk was very nice.