Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)

Rating:

1.0

Employees are very rude.

Rating:

4.0

Hello. When I rented the U-Haul truck, it only had a quarter of a tank of gas, but I filled it up almost completely. When I returned the truck, I had only used a quarter of a tank, so it was left with well over half a tank—amounting to $80 worth of fuel. I asked the lady who assisted me if I would be reimbursed for the extra amount I paid, but she told me to speak with U-Haul directly; that is the reason for my message.

Rating:

5.0

Very Helpful

Rating:

4.0

Everything went very smoothly. Quiet competence. All well done with clear communication

Rating:

5.0

Thank you

Rating:

5.0

Trucks should have USB ports for phone charging.

Rating:

4.0

Have at least 2 personnel on duty at all times.

Rating:

3.0

There is not much parking to leave your vehicle while you're in the rental.

Rating:

2.0

30 minute delay in rental process due to agent being incompetent and refusing to release keys. Charged a $25 cleaning fee for no reason whatsoever, unit was returned in the same or better condition that it was given it. Zero assistance offered to load dollies or blankets in truck. Literally tossed on the sidewalk and walked away.

Rating:

2.0

Be more customer friendly.

Rating:

1.0

I had a horrible experience here from the time I walked in. First they said my reservation had been canceled, I made my appointment the day before, and I had to make other one. The attendant was waiting on other customers while I stood there. It took about 35 minutes. He handed me the key and told me the truck was just outside. I wandered around and couldn't find it in all the trucks that were there. He finally came out snd helped me find the truck. It was in a spot that was so tight between the truck and the exit. When I told him I was uncomfortable squeezing out of the spot, he

Rating:

5.0

nothing

Rating:

5.0

Customer service great!

Rating:

3.0

Overll u haul service at local gas station is quick but rate per milage is expensive.

Rating:

2.0

The folks in the Exxon didn't know how to issue me the keys when the Uhaul app prompted me to do so. They then tried to say why did confuse them? Not really a good thing to say to your customer.

Rating:

5.0

Excellent service!! Everything was ready on time and smoothly processed!! Padma at counter was very nice!!

Rating:

2.0

1- Have an online pickup system that doesn't break when I use it and takes 20 minutes to pick up the truck that I pre-ordered online. 2- Don't charge me for gas as well as mileage, which I see as equivalent to double charging. 3- Don't overcharge me by roughly 50% over the predictions that the website gave me. Fixing the above would help improve the experience for the next customer. The only good thing was that the truck was in good condition. Everything else stunk.

Rating:

5.0

Truck was clean&ran great.Checkout lady was very nice.Drop off was a breeze.5 stars.!

Rating:

5.0

Absolutely,Mr.Mutel!! He is so helpful and kind. It was first time to rent the truck . he is generous and fast process. I highly recommend

Rating:

5.0

I encountered an issue when returning my rental, but the representative was very helpful in resolving it. I would definitely recommend the Columbia location.

Rating:

3.0

extremely cramped parking, was given a parallel parked van with inches of wiggle room otherwise was a smooth process

Rating:

5.0

It was an extremely hot day. The A/C was not the best

Rating:

5.0

The service was superb. The representative was courteous and professional.

Rating:

2.0

The person at the desk was on a phone call the whole time. I told her that I was the rental person (not my husband who was supposed to be only a backup driver). But she said it'll be fine and she'd add me. But then the invoice came under his name and I need it under mine because I am using it for professional art purposes and it matters for my accounting. In general the attention and the communication was poor. There was no communication about fuel so I wasnt sure if I needed to refill which I eventually did because there was a text for it. I also created an account with my business email but for some reason the system pulled my personal email from my phone so there's something wrong there also it should have pulled from the reservation.

Rating:

5.0

Everything Excellent

Rating:

2.0

Very disorganized. There was a problem with the system, which wasn’t clearly explained, so despite having a reservation, it took over 30 minutes to check out.

Rating:

5.0

Padma best customer service, great experience

Rating:

1.0

The check out guy was absolutely rude. We sweep out the van, there were three extremely small leaves and he said the truck was dirty. I have pictures. The truck wasn’t dirty.

Rating:

5.0

Excellent customer service. Pricing was fair and accurate. The cargo van I rented was clean and in excellent condition. I would rent again from this location, and I recommend this location to anyone.

Rating:

1.0

was overcharged and made responsible for piece of broken plastic on door handle. it was gingerly placed back and then when i opened door it fell off on the second or third time. very upsetting. i swear on my mom, dad, uncle, aunts, grandparents, jesus christ i had no involvement in the broken piece. i will never ever return to this location. walt.

Rating:

5.0

Padma was wonderful when we checked in and got us all set with our reserved 10’ truck. The equipment was in excellent shape and was new, with only 8000 miles on it. We drove it over 600 miles and had to navigate tight spaces and parking areas and it handled beautifully. Very appreciative! The blankets were in great shape and the interior light of the cargo area was a great help.

Rating:

3.0

Truck was hard to start twice. You better check the battery on the truck I rented

Rating:

5.0

Friendly and helpful staff. Quick and Easy check in/check out.

Rating:

5.0

Great customer service

Rating:

5.0

The truck was clean. It was a very uncomfortable ride though. The transmission drove like it was about to break. I would have been very concerned to drive it further than the 16 miles round trip we needed it for.

Rating:

1.0

Cashier was extremely unprofessional.

Rating:

1.0

Extremely incompetent people work here

Rating:

4.0

Faz documented by my photos when renting the truck, the inside of the vehicle had not been cleaned.

Rating:

5.0

The on-site customer service was exceptional and incredibly helpful!!!

Rating:

3.0

It was a gas station, so that was the vibe. I didn't receive the number of blankets I had ordered, so the guy kept telling me I had to pay for them anyway. I called the pick-up location and they confirmed they had made a mistake -- that I only received 4 of the 12. The guy at the drop off location didn't care and wanted to bill me for the additional 8 and then request a refund from U-Haul. He contacted his manager who told him to only charge me for 4 and to make a note. Also wanted me to back a 15 foot truck into a very tight space and I said no.

Rating:

5.0

Very wonderful lady.

Rating:

5.0

The pick up location was great, and picking up the vehicle was quick and flawless. The one comment I would make is that I wish the attendants would make time to take a look at the rentals before the appointment in case the windshield needs wiping down or the wipers need to have any debris (like fallen branches or flower petals) cleared off, or at the very least, have a look inside of the cabin area for any trash left by the previous renter. Other than that, no complaints.

Rating:

5.0

Quick and easy rental!

Rating:

3.0

The lot is crowded, which they can’t do anything about - but the service was great!! I particularly like the online portions of the check-in and check-out process. The staff are great - very helpful, and they quickly resolved the problem with the first truck I was assigned by giving me another one - and the switch took less than 5 minutes.

Rating:

2.0

The pick up process took about 20-30 min off my actual rental time. During the return process the system went down and they charged me twice for the rental.

Rating:

5.0

They were very kind & excellent service

Rating:

1.0

Customer service was horrible

Rating:

5.0

I was super impressed with the process. Only way it could be improved was the parking “tight”spots at the location. An inexperienced driver of the truck would be very nervous getting in and out of the parking spots.

Rating:

4.0

Need more than 1 worker at this location, she was being pulled in too many directions! Truck was dirty inside and out. Only had a half tank.

Rating:

4.0

Super easy and convenient.

Rating:

5.0

Great service and friendly staff.

Rating:

3.0

Keep vehicles clean, both exterior and interior. Also, fluid levels should be checked, maintained, and corrected accordingly prior to renting out to customers.

Rating:

5.0

People were very nice and helpful and the lady went above and beyond to help me