Good service.
SYLVAIN M
Customer Reviews for Town & Country
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great professional service from two guys that are amazing!! Great job U-Haul crew!!
JOHN CVery helpful U-Haul reps
ANDREW SI picked the truck up and the fuel gauge was just to say on full. They had me confirm full but when started to drive down the road the gauge dropped to almost 3/4 of a tank. I pulled over right away and took a photo of the gauge and called the location. They told me they would adjust the change when I dropped off the truck. I filled it up on return past the full mark and they confirmed they would adjust the bill when dropped off the truck. They never adjusted my bill and charged me full so basically I ended up paying for someone else’s fuel that did not fill up the vehicle. This is the second time this has happened and I will now start shopping around at other rental facilities going forward. Gary
GARY LI've been using U-Haul for years. This was the best dealer experience yet. Terrific service.
MICHAEL MThe U-Haul rental in Russell, ON is excellent. The gentlemen I dealt with were exceptionally helpful. I highly recommend renting from this location, especially if you are not familiar with trucks and/or trailers. I will definitely be renting from there again!
JOYCE LService is always paramount at Town & Country - thanks gang!
AMANDA FFast and friendly Will definitely use again
ROBIN PThe van was great and the service was perfect. I’ve used Russell location many times … thanks
PATRICIA HVery friendly people 🤘
YVES BGreat service, they went above and beyond. I recommend
MELISSA CThanks for the always great service.
DOUGLAS CThe staff are friendly and look out for the needs of the customer.
DAVID PVery helpful
MATTHIEU BI dint catch the part about uploading the photos of the truck through the link sent on sms. I took some videos on site, left, got the texto but was driving. When I got home, tried to upload some.photos but they were taken at home. It took a long time.uploading the first photo. I started again but got a message that the linl was expired. Maybe have the clerck help the customer so the first one before he leaves. I know for next time
JEAN LNothing needs to be done. Fast friendly and with a smile
J-DONALD GGreat lads that helped us out.and most definitely recommend to others to use the location we did.very down earth and honest with.thx
MONIKA FFidèle a c'est habitudes, toujours avec erreurs et changement de dernièrement minutes, j'ai louer un camion a 15 minute de chez moi et un tow doly, finalement la journée d'avant ma réservation je me fais Apeller pour me faire dire qur je dois aller chercher mon camion a 35 minutes de chez moi et que mon doly est également dans un autre uhaul a 1:00 de route de plus l, très décevant !!! Je me fais dire en plus que je vais être dédommager de 50$ et finalement le crédit n'as même pas été appliquer, je ne ferais plus jamais affaire avec uhaul. Il y a 6 mois j'ai réservé également des ubox, lors de la reprise de mes ubox, encore des erreurs, mes ubox pas sortie j'ai du attendre 1:00 après qq1, le camion était pas prêts car il n'avait pas ma réservation qui était fait depuis plus de 1 mois ...... Je ne recommande pas toujours des erreurs même avec des amis
JESSICA LAll good
GILLES RTrailler little bit more deiced maybe , that's it .
DAVID LStaff was very helpful and got me going quickly.
BRIAN WFriend service and fast transaction
DARCY PScam I paid with cash 230 and the receipt you give shows 230 and a charge for 75 to visa. I have several moves coming up and will never use uhaul again. You need to look into this uhaul shady unprofessional business that is destroying your brand.
COREY BWe called an hour before showing up for pick up time. When we showed up the trailer was full of snow, With broken hitch pin. We were told that we couldn’t drop off at location that was discussed in reservation a week prior. Repairs and everything was looked after after an hour of waiting to get on the road.
JOSEPH WNot a thing always good service
GORDON WA big thanks to Duane who helped us with our 15' rental today! We were able to successfully move our first customer of the year and will definitely be returning to this location for future jobs. When we brought the truck back a few minutes after close, an attendant helped us with the return check-in and we left feeling great about the experience. Thank you beaucoup!
MARIE BHad a wonderful experience. The staff was very friendly & helpful!
MELISSA Myour tow trailer that you show ramps are deceiving show the rMP ALL THE WAY IN INSDE THE DOLY NOT STICKING OUT approx 24 inches could not use it look at your tow trailer are not showing the ramps like on your video please look into it
SERGE MTerrible customer service. Kid behind the desk was very rude and unprofessional. Playing Video games and was very unaccommodating.
JONATHAN HAlways a pleasure to do business with you.
CLAUDETTE GFriendly, knowledgeable and helpful staff. Thanks for the great service!
CLAIRE GAbsolutely unprofessional!! Had issues with batteries dying during a stop in route ..then again upon arrival and unloaded truck to be greeted by yet another failure in battery… spoke to the rep that we rented from and basically got hung up on when voicing my dissatisfaction with the whole thing !!!
MICHAEL THave the equipment on site at the appointment time
ADAM WGreat service. Nice people to deal with. I often rent there for a reason :)
JOSEPH LNothing. Keep up the good work. Thank you
J-DONALD GAgain so easy to deal with. Everything went smoothly. Friendly staff. Highly recommend.
siobhan mAs far as I’m concerned nothing at all ! Duane and the team at town and country went above and beyond all expectations and even walked me through hooking and disconnecting trailer. I was stuck in a last minute jam to get items to a family members house and I made one phone call and Duane was there and ready to help with all my needs! He didn’t have a trailer on his lot when I phoned but no need to worry he found the trailer needed and got it sent out to him for my pickup time. If I could rate this higher than 5 I would for sure !
DUSTIN SWhile there is always room for improvement in anything in life , we must not strive for bigger badder and better . There is a threshold to be met within businesses, And a satisfaction to be felt by customers This location of U-Haul in Russell has an outstanding ability to conquer both . Very pleased with all services I’ve been provided with , Dwayne and nick — and family , Great job and thank you all for your patience and kindness and respect Merry Christmas , I’d say until next time —— but I don’t want to move again for a long time ! lol Much love Victoria and family
VICKI CFirst time I rent a u hall so well maintained
GILLES SThe staff at Town and Country are top notch. Always go above and beyond to help in any way they can.
ANDRE BGreat customer service
Mike HHaving a survey in French for Canadian customers would be appreciated.
ISABELLE SPhysically it seems the place of business is mixed with other ventures. The business could benefit from clearer differentiation between the other uses of the space.
ANDREW GIt was fast and easy
DONALD MNothing they were very fast and friendly with smiles
J-DONALD GNothing that I would recommend. Very good experience. Thank you
KEITH WVery professional
JOHN F