Customer Reviews for Towne Storage Fort Apache LC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Unprofessional front desk lady. I had vehicle under 24 hours and charged me me for multiple days. Also, she uphold me saying the other truck had a doley & sheet. It did not. Upon my entering into the building to return the keys she (*Kimberly) exclaimed as though it's my fault she had to cancel reservations. She also tried to guilt trip me into getting insurance but I live literally across the street (.3 miles).

Rating:

5.0

Booking and getting the key, even returning was done all online. Very easy and fast.

Rating:

5.0

Kim at Towne Storage did a great job making the arrangements for the rental truck. Great job.

Rating:

5.0

Everything was great.

Rating:

1.0

I was charged for fuel when I returned the truck the same amount of gas I rented it with. I literally only used 6 miles and was charged for 4 gallons of gas. A total rip off.

Rating:

3.0

Uhaul should notify customers ahead of their scheduled appointment that the self pickup process can take upwards of 20 minutes to complete. Especially when this service is packaged with moving services that charge by the hour. The app is terrible and forces you to download it but wasn’t working. And after talking to two customer service people I was told you don’t actually need the app it’s just a bait & switch to get downloads and setup accounts. I would never recommend this service to anyone without caution or without using a location that has reps on site to ease the process. Luckily the moving company was flexible and courteous.

Rating:

5.0

Customer support was very good and detailed. Had no complications and directions were right on. I would highly recommend this facility for storing or renting a truck. The facility is kept very clean and storage unit was in a great location inside

Rating:

5.0

The online service sucks but the person in the office was amazing

Rating:

5.0

My Dad passed away. I needed a Uhaul to move everything. Adam literally made my day better. He was genuinely a good guy and made the process so much easier. Thank you, Adam! It's much appreciated.

Rating:

5.0

My truck had a driver door that wouldn’t close all the way and a sun visor halfway pulled out of the headliner.

Rating:

5.0

The people at towne storage were awesome. But, I ordered a flatbed dolly. And they didn't send it!! I took twice as long to move out of my space because of it and cost me alot more for the help that I hired!!! So it's the last time I use uhaul!!

Rating:

5.0

Nothing! Fast, efficient, and friendly! Car rentals can take. Lesson!

Rating:

5.0

U haul traffic was of great help when I needed to make certain things happen on time and then needed to change plans suddenly. Life happens and u haul was there roll with the punches with me. Much appreciated!

Rating:

5.0

This was the second time renting a u haul truck within months.

Rating:

5.0

Lady in office was terrific

Rating:

5.0

I would HIGHLY recommend this location and Valeria to anyone needing a uhaul or storage unit. After a poor time consuming incident at another uhaul Valeria was able to turn the whole experience around for me

Rating:

3.0

The agent at pick up was friendly and courteous, the agent at drop off was not

Rating:

1.0

Did not provide the dolly I had reserved. Was closed during the time of reservation. If you are going to be closed during a specific period do not allow reservations to be made...

Rating:

5.0

Thanks again

Rating:

5.0

Good

Rating:

5.0

Everyone was so nice afficent

Rating:

5.0

Valeria was amazing! She made the entire experience so easy especially since I had my kids with me! If I need uhual again I would go thru her and this location!

Rating:

4.0

The location charged me for fuel when I returned the truck back full.

Rating:

5.0

Easy to rent and return. Very friendly staff.

Rating:

3.0

Since self check in, truck should be outside and accessible so I don’t need to wait for office to open during lunch break Gas was also over reported and not corrected despite telling the rep so I had to fill higher than I was given

Rating:

1.0

Make sure the trucks are in working order before renting them out. Our truck had NO A/C in 100 degree weather and U-Haul customer service refused to discount us for this. We also submitted a picture showing the fuel gauge was full and they tried to charge us a gas fee. Absolutely the worst experience I have had with U-Haul and will not be renting a truck here again.

Rating:

5.0

Good location to pick up

Rating:

5.0

Clean facility. Very nice staff to deal with. Easy process.

Rating:

2.0

I ordered an appliance cart, 2 furniture dollies, and some pads to be with my 20' truck and after hours pick up. When I arrived; none of those items were in the truck. Since the facility was closed and I was loading at 4am in the morning; I had to load all my house with none of those items. Its not hard to look at an order before you close and look what to put in the truck. When I returned the truck the next day; she immediately knew I was the 20foot truck but didn't even offer an apology. Which I didn't want....I wanted the items I ordered to make my move easier. Very disappointed.

Rating:

5.0

Everything was good.

Rating:

5.0

Great customer service the manager and staff are amazing and me and my family have been doing business with this location for years

Rating:

5.0

Reservation process was very easy and handled professionally by Valaria. Check in process was very quick and everything was explained well by Ryan.

Rating:

5.0

Excellent service! Friendly staff.

Rating:

5.0

The manager, Valaria, was very professional. She was also flexible when our requests changed. Would definitely rent from this łocation again.

Rating:

5.0

Gas gauge was faulty ,I have photos, truck had less then indicated on reciept,and I retired with more then required based on gauge faulty reading at fillup,safe move was overcharged and additional day charged when returned within reservation time ,will I recieve a call back to recieve adjustment ? 925 360 9804

Rating:

5.0

Loretta was wonderful, very friendly, helpful, informative and professional! I was extremely impressed that upon returning the truck she was helping a customer with some box to their car and she called out to me by my last name (which I was impressed by bc it had been over 5:5 hours since we picked up the truck) and she said that she’ll save us a trip to the office and that she’ll take the keys and check the truck in and email us the receipt! Which I received before we made it home, we literally live 5 minutes from your facility. She’s such a great customer representative and what an asset to have that represents your company. Thank you Gabriela and Aaron Comfort

Rating:

5.0

Very professional, nice, easy

Rating:

2.0

The lady at the desk made me do it online, the service online took 30-45 minutes to many steps

Rating:

5.0

Please replace the old vehicle...

Rating:

4.0

Greg could use some customer service training. It felt like I was disturbing him from his texting when I returned the truck

Rating:

5.0

Friendly staff . Fast service .Good communication. Very clean rentalsTruck .

Rating:

5.0

Agent was great

Rating:

1.0

The ramp did not work. Angel was amazing but the Regional Manager for uhaul and the individuals working at the decatur location were useless. I had to use lifts and pullies to load and unload the uhaul truck.

Rating:

5.0

You got it all going on!!

Rating:

5.0

Lorreta was very kind and easy to work with.

Rating:

5.0

Would be awesome if they can reimburse the gas added to the vehicle then having it sent back with the same amount on gauge.

Rating:

5.0

Hope not get charged for my pads that I reserved but it wasn’t at the truck

Rating:

5.0

You have a great team there at that location.

Rating:

4.0

Debbie was truly wonderful. I have never had such friendly service when renting a u-Haul in my many years of life. She even had a moody customer right in front of me and she was just as nice to him as she was to me. She is an employee worth keeping.

Rating:

5.0

The app needs alot of work ,it's been bad for a long time so I assume the programmer is related to someone in upper management

Rating:

5.0

trash in uhaul from previous people and didn’t get our dolly we paid extra for :(

Rating:

5.0

The lady at the office name Angel was amazing. Much appreciated for her help to make my experience unforgettable.

Rating:

5.0

Service was great.

Rating:

5.0

I use this Uhaul often. The staff there are so helpful and pleasant. Always a smooth transaction. I really appreciate the great customer service.

Rating:

5.0

N/a

Rating:

5.0

Have used this location on numerous occasions for truck rental and the process is always quick and easy. Great people. Highly recommend

Rating:

1.0

Poor customer service. Robot type help use the uhaul app. Don’t bother us. The moving help was total disaster no show the person taking care of the scheduling was rude and disrespectful. Total shitshow with overall experience.