Dropped off my keys to the person at the front desk and they never did my checkout; took over 24hrs for my truck paperwork to be finalized and they accused me of not returning the truck when i have returned it 24hrs proir
Nicholas D.
Customer Reviews for Towne Storage Fort Apache LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service agent was very pleasant and helpful.
Jill D.The only thing I disagreed with was having to do my own return review when it was still business hours. A customer shouldn't have to take the time to take pictures of everything and drop the keys off in the key slot when the office was still open.
CYNTHIA ANN W.I needed to haul some patio furniture and Tasha checked and I was already in your system. She put the rental order together and I was gone. I am pleased. Kellie Kent. Captain/Warden Hawaii Dept. Of Public Safety Ret.
KELLIE K.Truck i was supposed to have was missing. I wasnt able to do mobile check in.
MATTHEW JAMES R.Loved working with these folks. Pickup was quick and easy and the digital drop-off process was a BREEZE. Got my sofa situation sorted!
JAMES EDWARD B.Thanks for your help
LUIS ENRIQUE S.Fix the sun visor and clean the truck up a bit
JAMIE LYNN C.My gas gauge told to me on my documents was about 2/5th higher than it truly was. So after inspecting the vehicle I brought it to the attention of the attendant. Then I only used the 15' to pick up a washer and dryer from one side of town to move it to the other side of town. So I didn't make a mess in the back cab. When I cleaned it out I got 2 full dust pans worth of trash and dirt out of it. Also my vehicle had and still has 2 large pieces of blue masking tape attached to the window. It appears the window was possibly replaced and the tape was never taken off. Since I didn't put it on it didn't take it off but to me that was a safety concern while trying to drive. Lot of issues for a half day rental.I put average because my last 2-3 rentals from uhaul have all been a mess. It's like they don't care because you don't have other choices in the area. Nothing offered as far as a discount for all the issues.
Brandon B.Please review your insane policy of requiring a third party to literally answer the phone and say yes before someone can rent a truck. First, most people do not answer phone calls from unfamiliar numbers and, in many cases, those calls are automatically ignored and treated as spam. Second, it is a very easy policy to circumvent for people willing to be dishonest. Any random person in the store could have been my third party contact, as there was no identity verification involved in the call. They didn't even ask for my friend's name in the call. Alternatively, I could provide an alternate phone number of mine and just pretend to be someone else. This easily circumvented policy was highly frustrating and no one was willing to help me the night of my rental. The help line was completely unhelpful plus had an hour long hold time. I also ended up having to delay my move due to this ridiculous policy.
KIMBERLY JO W.I'm not happy I finally talk to a manager because the lady wanted to charge me for 6 gallons when I didn't even go 15 miles there is no way possible for me to use 6 gallons for 15 miles I put gas in it and I'm just no longer going to ever use U-Haul again even though they refunded me the manager was straight rude. But he even agreed there's no way possible that I should've been charged 6 gallons for 15 miles I don't know what's going on at this location but I will never go back if I need to move anything for now on I'm going to Penske and never had any problems with them.
Wendy T.The experience was quick and super easy.
CHRISTINE ELIZAB J.The truck was very clean and well maintained. On the return end, before office hours, I had difficulty with the on line return process. Judy at the 866 phone number was extremely helpful. She said she'd call the office on Ft Apache once they opened and take care of things for me. When I call the Ft Apache office later in the day, the woman there was also extremely courteous as she verified that Judy had called and that everything with my return was in order. These two ladies were wonderful.
Robert G.Clean the inside and outside windows Our trucks windows were filthy inside and out. Covered in a smoker like film. And reeked of cigarette smoke. Disgusting
FRANCO MARK V.Maybe a quick run through of the equipment to be rented.
HAYLEY N.Made moving quick! Thank you guys!
NAOMI MONICA L.Not overcharge your customers and go over the bill with them instead of just charging them extra money for no reason.
Heath I.One of the worse experience I ever had . I placed an order for a 26 feet truck two week prior to my pick up. On the day of pick up I revived a 20 feet truck with over 111k miles on it , tires from 2015. After 50 miles transmission wasn't working properly . It took me triple the time to get to my location. Barely made it to my location I could of got home faster on a wild burro. Road assistance never answer. On top of all that I had to rent a 15 feet truck Worse moving experience I ever had. I'm just glad my family is home safe with 117 weather
CARLOS ANTONIO B.Excellent customer service as always. I love this location.
MELVIN EDWARD S.Service at this location was great !! Very friendly and informative. I would definitely recommend this location
Marion M.Great customer service.
GEORGE B.Easy to drop off
ZHONGLI W.I did not receive any dollies or moving blankets as ordered. Called the store to let them know and left a message. No call back. Told u-haul. No response. Still charged for everything.
Jared H.Vehicle could use an exterior wash
Stephen N.I had been called three times changing where to drop off my uhaul. I asked the last lady are you sure you want me to drop off there. She said yes. I'm not sure I should have dropped it off there. I'll call them in the morning if that is ok.
Mark A.Keep up with the current professionalism and great attitudes
GREGORY N.Staff was amazing
LAURA ANN B.Nothing, really. This location did a good job in getting me out with the equipment and extending my rental when it was needed. Mobile rental return was straightforward...a little long, but simple.
MICHAEL PATRICK M.Great service
JEFFREY DWYNE J.Was very very sweet and helped with getting the trailer off. Facilities were immaculate.
Dane W.The drop off App was abit hit n miss, too many questions irrelevant to the rental...should be upload photos and go! Val was excellent at town storage thou!
JAMES C.The staff and location were excellent. The problem is, I used the online reservation form to request the car trailer. I entered precisely the vehicle I was using to tow the trailer and I also entered precisely the vehicle that I was towing. The online form replied that the trailer I was requesting is appropriate for what I was using it for. Once I got the vehicle loaded on the trailer, there was only 1" between the rear tires and the end of the trailer. This resulted in a poor weight distribution on the trailer and it made the trip… interesting.
MICHAEL WAYNE O.Staff was great, nice and on top of it. Thank you!
Jennifer A.Excellent and efficient service from Tosha! She will get all my business.
KIMBERLEY T.Give better mileage prices and better gas efficient trucks 😊ðŸ‘
LINDSAY ANJELINA M.Excellent location and excellent customer service!
KIMBERLEY T.When a customer calls and ALSO comes by to ensure the voice message is received, follow through on your promise to have the rental available. You have ONE job, try to do it better so customers can rely on you.
GREGORY ANTHONY G.It's my go to U Haul. I use them about once a month for transporting my paintings to customers and galleries.
FRANCO MARK V.Give a person a break on the mouse getting paid for the truck gas menus and in church it's $.79 per mile that's a lot
MARTIN P.Extremely good customer service. I am so tired I can't remember his name but he was very patient and I was running late and quite overwhelmed. He really took very good care of me.
LISA BETH W.Prepare orders before customer arrives, especially if prepaid
Edward W.Better Trucks, manager was ok but the actual product sucked. I received a way bigger Truck then I requested. No one was there to check mr out to drop off the truck. Horrible experience, I am very unsatisfied and probably use another provider next time
CLEVON MICHAEL J.Great Location, Joe was very helpful even as it was a busy period and alot of people waiting on rentals. The cargo van was in excellent condition and was super useful!
James C.The office staff were so nice and they prepared everything on time. All the service was as they promised on the website. I was busy with moving stuff and it was nice to have a smooth service. Thank you!
Chang K.Make sure we are able to use the uhaul for 24 hours without be charged extra 20 bucks
LATREECE NICHOLE V.No complaints. Helpful and accommodating staff and perfect rental truck.
Matthew B.Everything was great.
Cliff H.Very friendly and helpful customer service
CODY EDWARD C.easy and quick compare to the online process. Will use again.
LATREECE NICHOLE V.The customer service at the location where the Uhaul was picked up was less than satisfactory. Reservation was 10:00 am and the doors were locked. Waited for almost 30 minutes before someone arrived to assist. And then the customer service during the pickup process was non-engaging and non-apologetic for being late like he was doing us a service. Would recommend a different location.
CHRISTOPHER JOHN M.Location was simply that, a location. There were issues with the truck not showing on my dashboard online, I had to call the customer service because the store was closed. After we finally got it all figured out when hung up. Then realized no dolly was in the truck. Super freaking annoying considering we needed it to move heavy items.
APRIL T.Everything was silky smooth and easy peasey, no problems, returning the vehicle was fairly simple and automated which was great because my return was on a holiday.
ZACHARIAH P.You seem to need more help in store
Judith S.Customer service at time of pickup was great!
Thomas T.Easy and quick process.
Lauren S.The guy at the return couldn't help me and told me I'd be charged and there's nothing he could do about it. Just referred me to the District Manager for U-Haul.
Shane P.