Customer Reviews for Towne Storage Gateway LC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Towne Storage Gateway LC

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Steve P. on

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Agent was not there when I returned truck

Allen S. on

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Customer did not leave a comment.

Julian J. on

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I liked it wen the truck rental included a dolly and some pads.

MARLENE G. on

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Customer did not leave a comment.

Deborah M. on

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Great! Fast service no waiting

Martin B. on

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Customer did not leave a comment.

Maximilian K. on

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Location charged for 70+ miles on my invoice while the actual round trip was less than 10 miles.

Sydney T. on

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UHAUL website pick up and drop off was great. Then the next day I see an extra $30 charge from the place that I picked up my UHAUL. I inquired about why I was getting this charge and the guy working there told me that my gas was underneath the quarter tank mark. I told the guy that when I picked up the UHAUL that it was at 3/16 of a tank and that’s what my paper work had said. He told my that I should have returned it above the quarter tank...hello, 3/16 is less than a quarter of a tank. He wanted to keep arguing with me and said he never has his trucks under the quarter tank line...ONCE AGAIN, even UHAUL online had it documented that it started out at 3/16. Guy was just trying to scam me clearly. Very unimpressed with the guy’s behavior. However, I went on the online chat later and they looked into it and filed my claim. Very appreciative of the person who took care of me online. Moving is stressful and expensive, no need to add more stress buddy. Will never use that location for anything whatsoever again.

greg C. on

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Customer did not leave a comment.

Joel M. on

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I waited for 30 mins in the lobby while the clerk processed my rental truck. This came out of my rental time, and I was late for a dock appointment at a warehouse. Not the fault of the clerk, who was a brand new employee and should not have been flying solo. I regret having not used the app to reserve the truck (I ended up answering the same questions I’d completed online for the reservation.)

Raul V. on

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Erik A. on

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Anabil C. on

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The rental vehicle was leaking and water came in during rain.

Brent S. on

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kara M. on

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Mark at this location is so accommodating and easy to work with as well as personable. We have 2 storage units at this location and I always feel safe because it’s well lit and monitored. The other renters that I’ve come across are willing to share the dollies, hold the elevators and doors, etc. Mark keeps the facility extremely clean. It’s been our best experience with storage facilities.

Cory L. on

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Customer did not leave a comment.

Britney B. on

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I really did like this location however when we first got there to pick up our truck they weren't open the doors were locked. Other than that everything else was fantastic!!

Eric K. on

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Jason L. on

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david W. on

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Great customer service. I will do business here again and again. This is my 2nd time at the store. Your web page leaves a lot to be desired. Not exactly customer friendly.

Jeffery R. on

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This location had not place to park the truck

Don Jason R. on

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Customer did not leave a comment.

Mateo I. on

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The problem was that I didn't get the furniture pads or the dolly I had requested. I left the vehicle as it was given. But nothing more than that was given when I picked up the car. The back of the truck was empty when I received it.

Mary N. on

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JIM G. on

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Popcorn.

Brock K. on

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Customer did not leave a comment.

raul C. on

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Everything was fine u guys got the best employees the very helpful thanks so much for u service

Bradley B. on

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My reservation was changed. I had to drive by three franchises to pick up my vehicle. I am not sure why, but the manager at location I picked up the vehicle gave me a goodwill credit to more than make up for my additional mileage fees.

Micheal L. on

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The person that rented me the truck was very nice and I think his name is Chris

Aaron M. on

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Customer did not leave a comment.

Jim O. on

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Very helpful

Scott S. on

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Have management there when turning in truck at 1:30 in the afternoon. That way they can't make up charges that you can't defend.

Michael K. on

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More parking space

Tim L. on

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Customer did not leave a comment.

Angelika S. on

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Customer did not leave a comment.