Customer Reviews for Towne Storage Gateway LC
(U-Haul Neighborhood Dealer)

293 reviews

510 W 100 S   Salt Lake City, UT 84101

(801) 363-2003

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 363-2003

510 W 100 S
Salt Lake City, UT 84101

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Beni G. 
Rating:
4.0

Customer did not leave a comment.

VENKATA SANDEEP K. 
Rating:
5.0

The mandatory self check in procedure using the cell phone app is tedious and frustrating. I strongly prefer the simpler, more user friendly process with the agent!

John C. 
Rating:
5.0

Everything was great I was very pleased with their service and how convenient it is thanks guys

JORDAN R. 
Rating:
4.0

The online process was smooth and seamless - Picking up the truck was just as seamless - Drop-Off was a breeze, as long as you review the Drop-Off instructions and proceedure prior to dropping the keys in the afterhours key-drop-box...like I made the mistake of doing ;-)

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lauryn D. 
Rating:
5.0

Truck had only recently been returned and had soda spill in both cab and storage area behind cab. The worker cleaned out the cab but had not yet had time to get to the back, as I had made the reservation on a short notice. I forgot to grab a dolly in the whole rush of things but they were willing to extend the reservation. I did get my task done, and was happy with services rendered.

KADEN S. 
Rating:
5.0

Customer service was excellent! Very helpful

Craig W. 
Rating:
3.0

The approval process onsite was awful via the app. Waited and waited after I uploaded my ID. Not sure what the issue was as I've rented many times via the app before.

Katerina T. 
Rating:
5.0

Great service by the rental agent.

MARK P. 
Rating:
5.0

The only dealership I would recommend!

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

The guy was nice after I had gone to another close-by shop who was not nice. Office was clean and he was cheerful and it was quick

Steven J. 
Rating:
2.0

Customer did not leave a comment.

Shannon R. 
Rating:
2.0

I had to buy two matress bags because i bought one on line and this location didnt honor that so i had to buy a seperate one from them

Duston N. 
Rating:
5.0

Very fast. I was in and out in no time at all which really helped me out because I was pressed for time.

Bryan P. 
Rating:
5.0

The only issue was the self drop off was very confusing and unclear. Took about 25 minutes trying to figure everything and worried about messing up.

DANIEL T. 
Rating:
5.0

Absolutely Nothing... You guys are the Best in Tow.. costumer service is excellent.

Felix G. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr C. 
Rating:
5.0

Great customer service. Definitely renting from this location in future moves!

Alexander D. 
Rating:
1.0

I received a uhaul that had actual human feces in it. The man who rented me the uhaul said he had no other truck left and I was in a pinch. I am so disappointed and had to clean the truck and some of my furniture smelled by the time the move is done. I am expecting a refund. This was the worst moving experience I've ever had.

TEMPLE D. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
4.0

Have reserved parking spots!

Eduard K. 
Rating:
3.0

Clean vehicles

Paul N. 
Rating:
4.0

The requirement to register a return using the app when the office closed is far less convenient than the old system of key drop-off--especially when the app fails and customer service wait times are longer than a minute or two.

Hugh C. 
Rating:
5.0

Customer did not leave a comment.

Sione M. 
Rating:
5.0

Customer did not leave a comment.

Misitana T. 
Rating:
5.0

Customer did not leave a comment.

Monica K. 
Rating:
5.0

Customer did not leave a comment.

Chaitra B. 
Rating:
5.0

Customer did not leave a comment.

Ernesto G. 
Rating:
5.0

I have zero complaints. My experience in phone and person with Mark was great.

LORI D. 
Rating:
5.0

Dude from Towne Storage was friendly, cool, and on top of things. Would definitely go back and do business with them again.

Kaleb C. 
Rating:
4.0

Customer did not leave a comment.

ariyana M. 
Rating:
5.0

Every thing about renting this truck has been quick and easy. From scheduling, pick up and drop off. Mark is a pleasure to work with always with a kind word and smile!

Stephanie S. 
Rating:
5.0

Super fast check in and return. Customer service was excellent.

John C. 
Rating:
5.0

The van was fairly dirty inside and out, but the customer service I received was excellent!

Karen R. 
Rating:
3.0

Returned vehicle during business hours and staff would not close account at that time and issue receipt. Location would not accept cash payment forcing credit card charge

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Alejandra O. 
Rating:
5.0

The truck was OK to me, but the condition of the truck seems not good enough for the long distance.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
4.0

Uhaul van not good in snow...

Price S. 
Rating:
3.0

Agent was not there when I returned truck

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

I liked it wen the truck rental included a dolly and some pads.

Julian J. 
Rating:
3.0

Customer did not leave a comment.

MARLENE G. 
Rating:
5.0

Great! Fast service no waiting

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
1.0

Location charged for 70+ miles on my invoice while the actual round trip was less than 10 miles.

Maximilian K. 
Rating:
1.0

UHAUL website pick up and drop off was great. Then the next day I see an extra $30 charge from the place that I picked up my UHAUL. I inquired about why I was getting this charge and the guy working there told me that my gas was underneath the quarter tank mark. I told the guy that when I picked up the UHAUL that it was at 3/16 of a tank and that's what my paper work had said. He told my that I should have returned it above the quarter tank...hello, 3/16 is less than a quarter of a tank. He wanted to keep arguing with me and said he never has his trucks under the quarter tank line...ONCE AGAIN, even UHAUL online had it documented that it started out at 3/16. Guy was just trying to scam me clearly. Very unimpressed with the guy's behavior. However, I went on the online chat later and they looked into it and filed my claim. Very appreciative of the person who took care of me online. Moving is stressful and expensive, no need to add more stress buddy. Will never use that location for anything whatsoever again.

Sydney T. 
Rating:
5.0

Customer did not leave a comment.

greg C. 
Rating:
2.0

I waited for 30 mins in the lobby while the clerk processed my rental truck. This came out of my rental time, and I was late for a dock appointment at a warehouse. Not the fault of the clerk, who was a brand new employee and should not have been flying solo. I regret having not used the app to reserve the truck (I ended up answering the same questions I'd completed online for the reservation.)

Joel M. 
Rating:
3.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

Customer did not leave a comment.

Erik A. 
Rating:
5.0

The rental vehicle was leaking and water came in during rain.

Anabil C. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Mark at this location is so accommodating and easy to work with as well as personable. We have 2 storage units at this location and I always feel safe because it's well lit and monitored. The other renters that I've come across are willing to share the dollies, hold the elevators and doors, etc. Mark keeps the facility extremely clean. It's been our best experience with storage facilities.

kara M. 
Rating:
5.0

Customer did not leave a comment.

Cory L. 
Rating:
3.0

I really did like this location however when we first got there to pick up our truck they weren't open the doors were locked. Other than that everything else was fantastic!!

Britney B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Great customer service. I will do business here again and again. This is my 2nd time at the store. Your web page leaves a lot to be desired. Not exactly customer friendly.

david W. 
Rating:
2.0

This location had not place to park the truck

Jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Don Jason R. 
Rating:
3.0

The problem was that I didn't get the furniture pads or the dolly I had requested. I left the vehicle as it was given. But nothing more than that was given when I picked up the car. The back of the truck was empty when I received it.

Mateo I. 
Rating:
4.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Popcorn.

JIM G. 
Rating:
3.0

Customer did not leave a comment.

Brock K. 
Rating:
5.0

Everything was fine u guys got the best employees the very helpful thanks so much for u service

raul C. 
Rating:
5.0

My reservation was changed. I had to drive by three franchises to pick up my vehicle. I am not sure why, but the manager at location I picked up the vehicle gave me a goodwill credit to more than make up for my additional mileage fees.

Bradley B. 
Rating:
5.0

The person that rented me the truck was very nice and I think his name is Chris

Micheal L. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Very helpful

Jim O. 
Rating:
3.0

Have management there when turning in truck at 1:30 in the afternoon. That way they can't make up charges that you can't defend.

Scott S. 
Rating:
5.0

More parking space

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Angelika S. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

No suggestions. Allowing us to return the truck inside the locked area on a holiday was a nice touch.

Lane C. 
Rating:
2.0

So many steps and process to go through. It wasn't very clear and I had a hard time figuring out what it was I need to do.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
3.0

Be sure the battery is good prior to renting. Vehicle had to be jump-started at time of rental, and battery would not take a charge. Agency waived fuel and allowed a $14 discount

Arthur K. 
Rating:
5.0

Jeremy was very helpful and made the whole process quick and painless.

Cali G. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Very painless process.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

maria L. 
Rating:
5.0

Customer did not leave a comment.

Jezer G. 
Rating:
5.0

Customer did not leave a comment.

Won Jong H. 
Rating:
5.0

Got charged a safe move fee. Never was asked if I wanted it.

BRIGHAM D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Office guy was very helpful!

Edward F. 
Rating:
5.0

He is kind and the condition of the car was good. But during the lunch time, nobody was working.

Jason L. 
Rating:
5.0

Staff was courteous and informative. Explained the terms and conditions very clearly. Excellent experience throughout the entirety of experience.

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

Pallavi A. 
Rating:
5.0

Fast and friendly service...Made experience much easier and better than I could ever have imagined....2 thumbs up!!

Clint C M. 
Rating:
4.0

Customer did not leave a comment.

Nancy K. 
Rating:
4.0

Customer did not leave a comment.

Joe J. 
No reviews have been submitted for this location.

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