Customer Reviews for Towne Storage Riverton 2
(U-Haul Neighborhood Dealer)

105 reviews

12367 S 4000 W   Riverton, UT 84065

(801) 254-7760

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 254-7760

12367 S 4000 W
Riverton, UT 84065

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jared P. 
Rating:
5.0

Customer service at this location was FANTASTIC! You won't find better. Please express our gratitude to the managers (Roy and Fiona) for their support and help. Our move was a difficult one and they made things so easy for us. They were friendly, helpful, and kind. Please recognize them for their outstanding customer care. Respectfully, Kevin and Amy Pullan

KEVIN P. 
Rating:
4.0

Customer did not leave a comment.

Justin J. 
Rating:
2.0

Rental wasn't ready on time. I was charged a late fee even though it wasn't late.

Julie K. 
Rating:
5.0

Fiona was incredible to work with. She was very professional, was always in a business matter, very helpful, and she truly went out of her way to make sure that I was taken care of. She even gave me water on two different occassion, when I picked the truck up and when I was unloading the storage unit. She wanted me to have a good experience in moving. She made me feel as if was the only customer that she had.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

It was an excellent experience. Ron was easy to work with, friendly and professional.

Leslie F. 
Rating:
5.0

Customer did not leave a comment.

Peyton C. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

The online check out process was really easy and worked well for us.

David W. 
Rating:
5.0

Everything was great just the way it is, thanks a lot

ALEX M. 
Rating:
5.0

Customer did not leave a comment.

Ann I. 
Rating:
2.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Nothing the guy was super friendly got us the uhaul all paper work was fast and simple

Jezsica A. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Front desk staff, Tammy(?), was extremely helpful and a joy to work with.

Sharie K. 
Rating:
5.0

Nothing. It was fabulous.

Shelley B. 
Rating:
5.0

This location office staffs are very nice and friendly. They do service very satisfactory. Thanks

Jeon J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Nothing

Israel F. 
Rating:
5.0

Excelent service, efficient and friendly, great deal.,

Jose R. 
Rating:
5.0

Everything was great, went very smooth!

James A. 
Rating:
4.0

I had a good experience with the pickup and drop off however I was charged for not filling the tank that I strongly dispute. I topped off the gas and the gauge was showing above the Full line at the time of drop off.

Jason C. 
Rating:
5.0

The van side door kept falling off the track. Otherwise, everything was great! I informed the manager upon return. Also, I greatly appreciated the manager maintaining strict COVID-19 distancing -- mask, floor measured and taped at 6 feet, single use pen, hand sanitizer on the counter. I'm over 60 yrs old. So I really appreciated that courtesy. Thank you!

Nyman B. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
4.0

Checking in online took over a half hour because I was stuck in "Awaiting Approval" for over 20 minutes. That part of the process must be sped up or have some way of letting the user know that it hasn't just frozen up.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

The owner went over my paperwork (driver's license, address, credit card) even though I'd already checked in online. Not a big deal, but it seems pointless to do the online check-in if you'll have to verify all the information twice. The whole process didn't take too long, but better coordination/communication between the website and people behind the counter would vastly improve the experience and save everyone valuable time.

Alessandro S. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Young C. 
Rating:
5.0

Customer did not leave a comment.

Johne B. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

No complaints

rex F. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

Kassidie C. 
Rating:
5.0

Great customer service.

David P. 
Rating:
5.0

Outstanding - prompt and the truck was clean and operated perfectly. Great experience with the location and person checking out the equipment..

Mark M. 
Rating:
5.0

Everything was lined up perfect. Moving is already stressful. But when things go smoothly with important aspects of getting everything together, it's a huge relief. Tammy was so nice in helping me. It was actually calming. I read some reviews before choosing this place because I had a bad experience with a different location. I would highly recommend this place. Tammy was awesome!

Tammy Q. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Since the last time I rented, Uhaul has done an excellent job of leveraging technology to make the rental process more convenient and simple.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Tammy was awesome to work with and very accommodating.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Catherine G. 
Rating:
5.0

Customer did not leave a comment.

Garritt C. 
Rating:
1.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Tammy was awesome...

Jeannette A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Thom C. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Overcharged for blankets, got it resolved but took time

Dane F. 
Rating:
4.0

Neither the pick up site or the drop off site were UHaul owned and opporated, they were left to hold UHaul's on line screw-ups which I find to be despicable. UHaul corporate has simply got to practice and excersize better customer service or their run as the King of “do it yourself “ moving will certainly fall into jeopardy! Not very impressed with UHaul Corp.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

It was great.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Collin R. 
Rating:
5.0

Both the Office Manager and Assistant were very helpful and helped w/accommodating our needs. Best service! Vehicle was clean and easy to handle and we appreciated renting from this location. Thx Gibbons

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

truck want there at time of pickup and everything was soaking wet by the time we got our destination

Lee I. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

LESLIE F. 
Rating:
3.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

I'm drawing a blank on the man's name that assisted me, but he was incredibly friendly and helpful. I have worked in a 5 star hotel for several years, and his service was on par with it.

Dustin A. 
Rating:
5.0

The receptionist was excellent!

Neil W. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Just keep being great.

Felipe M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Marc I. 
Rating:
3.0

1. The location needs more customer parking available. 2. The cab was not clean when we picked it up. When we dropped it off at the other location, we were blamed for having spilled soda and for a dirty cab. At no time was there ever food in the cab during our move. We had the truck for about five hours total, and returned it in the same condition it was when we picked it up. Gratefully, the manager at the drop off location believed that we did not make the meeting and we were not charged an additional fee.

Virginia S. 
Rating:
4.0

Customer did not leave a comment.

Joy F. 
Rating:
4.0

The mobile check in was horrible. The agents would verify the head shot and drivers license and send it back to the beginning, but would never say what was wrong. It took four agents before someone actually Told us the problem.

Tiffany B. 
Rating:
5.0

Very friendly service at the location, truck was ready to go when I arrived. Would rent from again.

Derek C. 
Rating:
5.0

Easy to reserve online. I did the online check in and was only in the office less than 10 minutes when I picked up the truck.

Brett B. 
Rating:
1.0

I got charge $25 for cleaning?

Tiffany S. 
Rating:
5.0

I have moved many times and have used Uhaul, this location has by far been the most professional, kind and just an over all great place! Mary was the best person we have ever worked with!!! I would highly recommend this Uhaul location!!! By far the best place!!! Thank you! Rony and Katherine

Rony W. 
Rating:
5.0

Great service. Convenient location and very very clean. Truck was almost new. Could not have been easier.

Madelyn G. 
Rating:
5.0

This Riverton location is hands down the best in the South end of Salt Lake County. They were beyond courteous and very professional. The truck was outside and all the paperwork ready to go when I arrived. Roy and Mary are customer service driven and I will go to this location from now on. I recommend them to anyone who is looking for a moving truck, cargo van or towing trailers. They will not let you down!

Michelle J. 
Rating:
5.0

Great customer service by person renting out truck to me.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
3.0

Customer did not leave a comment.

aaron S. 
Rating:
5.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

I just wanted to compliment your excellent employee service. I think her name was Mary...went above and beyond and was amazing in my opinion. She waited for me after closing hours so I could complete this rental for the weekend. I will highly recommend this location to others because of her positive and most helpful attitude!! It made all the difference in a successful rental. Thanks again so much Mary!! U-Haul is very lucky to have such an excellent employee. :)

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

KENT S. 
Rating:
1.0

Customer did not leave a comment.

Hillary J. 
Rating:
5.0

Customer did not leave a comment.

SIMON M. 
Rating:
3.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Mary was very helpful and nice excellent customer service skills and experience.

KENNETH B. 
Rating:
5.0

Great job!

ALLISON C. 
Rating:
5.0

Customer did not leave a comment.

MARINA S. 
Rating:
4.0

Both Dave on the southern end and Mary on the northern end made our one-way move as painless as possible. Keep them happy, because they sure kept us happy!

PAR R. 
No reviews have been submitted for this location.

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