Customer Reviews for Toyoroma Storage Lp
(U-Haul Neighborhood Dealer)

226 reviews

19895 Hwy 16 S   Von Ormy, TX 78073
(Just outside 1604)

(210) 624-2822

Location Hours

  • Mon-Sat: 11 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 624-2822

19895 Hwy 16 S
Von Ormy, TX 78073
(Just outside 1604)

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Wonderful experience. Over and above service in my opinion!

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Nothing to improve all good in this location

RICHARD P. 
Rating:
5.0

Keep up the good work

GEMINI J. 
Rating:
5.0

Always great customer service here

SHAUN D. 
Rating:
5.0

Always excellent service here.

SHAUN D. 
Rating:
5.0

Customer did not leave a comment.

SHAUN D. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

I really don't think you all need to do anything better, I have been there a few times and every time I go, it's better than the last, they are the best.

JOHNNY O. 
Rating:
5.0

Always friendly and Professional!!!!!

Bryan V. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Everything was and has always been great with rental services, it's the only Uhaul location I have and will do business with. Store owner and Ross are excellent and amazing.

VICTOR Z. 
Rating:
5.0

Everyone there was extremely friendly and helpful. I would highly recommend this location!!!

V Robert F. 
Rating:
5.0

Wonderful people work here. They provide water for customers and do what they can to make the experience good for customers.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Bryan V. 
Rating:
5.0

It was wonderful!! I was so well-taken care of at the last minute after a different U-Haul dealer gave away the trailer I had rented and paid for online. This place is a lifesaver! I'm a customer for life!

Jeffrey T. 
Rating:
5.0

The persons at this place are great people. They invite you to get back to make business with the way they treat you. I can recommend this place to everybody.

Marco B. 
Rating:
5.0

The people there were so nice and helpful!

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Everything nice. Easy getting what I need, and easy scheduling

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Your front desk staff were professional but friendly. Very efficient and generous with information and cautions. I'll be back

DAVID M. 
Rating:
5.0

Our experience was incredible. Margarita was such a kind lady and was exceptionally professional. We were in and out with our 20' truck in no time at all and the employees were both very helpful and considerate. We would definitely recommend them!

Miranda V. 
Rating:
5.0

I can't say that anything can improve, I was taken care of very efficiently and friendly.

JOHNNY O. 
Rating:
4.0

I had to drive 2.5 hrs to pick up a truck because my initial location didn't have my reservation. Worst experience with uhaul. Not the locations fault.

ROMAN P. 
Rating:
5.0

Excellent customer service.. Excellent people...

William T. 
Rating:
5.0

Customer did not leave a comment.

Pat W. 
Rating:
5.0

I will do all my rental business here. Wonderful couple at this location.

ESTEVAN E. 
Rating:
5.0

Customer did not leave a comment.

Gabe R. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

No improvement needed!!!!

Victor Z. 
Rating:
5.0

The staff member who helped me was very nice and helpful, it was a pleasure working with her and I would definitely recommend this U-Haul store.

Jacquelyn V. 
Rating:
5.0

Customer did not leave a comment.

Jeronimo C. 
Rating:
5.0

Customer did not leave a comment.

Alfred W. 
Rating:
5.0

Nice folks, willing to please. Add an answering machine to your telephone system, check the messages and return customer inquires.

Michael H. 
Rating:
5.0

Very honest and helpful

George T. 
Rating:
5.0

Very friendly and professional

George T. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

This site provided the best hiring experience I've had at any U-Haul.

ROGER H. 
Rating:
5.0

Great customer service love it keep up the good work

Enriqueta M. 
Rating:
5.0

Excellent customer service

Barry H. 
Rating:
5.0

Margarita is Wonderful, Personable, and Friendly!!!! I Love this Location!!!!

Edward C. 
Rating:
5.0

Customer service was excellent!

Amanda G B. 
Rating:
5.0

Nothing

Enriqueta M. 
Rating:
5.0

Excellent service. Margarita provided a detailed outline of the process. She called me at least 4 times on my pending storage space and Uhaul rental truck. She guided me on the process to turn in the vehicle on Sunday when she was not there. Was great on Monday to double check the transaction and give me a receipt.

Jaime F. 
Rating:
5.0

Nothing it was great

Raymond I. 
Rating:
5.0

Owners very friendly and hands on on explaining how to use equipment being used. Very positive attitude and enjoyable.

Alfredo C. 
Rating:
5.0

Excelente costumer service the best in town

Margil C. 
Rating:
5.0

Customer did not leave a comment.

Loren S. 
Rating:
5.0

Awesome customer service

Anthony S. 
Rating:
5.0

Get your website working better for mobile phones.

Forest G. 
Rating:
5.0

Customer did not leave a comment.

gina L. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
5.0

Margarita and Ross run a very professional operation. The equipment was in impeccable shape and both were very friendly and helpful. I have rented from them 2 times. Each time I was given a very good deal. Use them and you will not be disappointed

Douglas B. 
Rating:
5.0

I've never had such great customer service the way i did here. They were so helpful and so nice! I will be going back for any of my storage or uhaul needs!

Vivian C. 
Rating:
5.0

Margarita was very helpful, nothing needs to be improved.

karen R. 
Rating:
5.0

It would be hard to come up with any suggestions Ross &Margarita are very seasoned when it comes to taking care of the customer wish I could the same experience everywhere. "AWESOME". They're the best. Thank you!!

Joe O. 
Rating:
5.0

The staff was VERY friendly and helpful and explained how to tow a trailer i had a great experience

Lorenzo A. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Very helpful and understanding due to being given a sub standard two dolly in need of serious repair.

James L. 
Rating:
5.0

Wonderful customer service. Easy in and out location. Definitely will be recommending this place

John H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The people that I dealt with were very friendly, efficient and helpful. I would definitely recommend them to anyone and they will be my first choice in any future needs. No improvement needed. Keep providing the same awesome service you gave me.

Richard P. 
Rating:
5.0

N/A

KELSEY M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Since it was my first time renting for a one way trip Every question I had was answered and it wasn't 1or3 questions it was a few .... treated like family !! If I or anybody I know needs a U-Haul I'm sending her way !!

Abigail J. 
Rating:
5.0

They were what a location is supposed to be like. Will never rent from Laredo location again but would use this location in Von Ormy for local needs.

Mauro M. 
Rating:
5.0

Site was very efficient and friendly. They met me outside and got me hooked up quickly. I will use again.

Tami R. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

This is a great place to have your belongings in long term storage. Maggie and Ross are the best. If anyone in the Van Ormy or Poteet area I highly recommend this As your U haul rental/storage needs....

VALINDA S. 
Rating:
5.0

Customer did not leave a comment.

Tera W. 
Rating:
5.0

Service was great. I will definitely rent from here again and recommend this location.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Joe Eric G. 
Rating:
5.0

Please please more d-rings or more attachment points for better cargo strapping in trailers. Low d-rings is a higher risk of damage electronics, glass, or mirrors!!

derly C. 
Rating:
5.0

Margarita was very cordial, helpful and made my experience with this uhaul location a very enjoyable one. I will go back and will encourage my friends and family to go there also.

Raul F. 
Rating:
5.0

The personal customer service was fantastic! I have rented from Uhaul many times and this is by far the best experience ever. I will definitely utilize this location again.

Martin L. 
Rating:
5.0

Excellent customer service!!! Equipment was immaculate!!! You could not ask for a more pleasant experience. They got me in and out of there in minutes.

Cliff L. 
Rating:
5.0

The location was great Uhaul system assigned me a drop off location 60miles round trip far from me just because the location didnt have equipment now it's my fault that location didnt have equipment and I had to pay the price...

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Fran W. 
Rating:
5.0

Customer did not leave a comment.

sean B. 
Rating:
5.0

Better trucks, nosey inside, seat could be adjustable,

WILLY J. 
Rating:
5.0

Nothing! Both of these people are exceptionally nice and gave great service!

LISA K. 
Rating:
4.0

Customer did not leave a comment.

everardo R. 
Rating:
5.0

The lady who helped me here was just the sweetest woman. She made sure I had the best deal, the best equipment, and the best time figuring it all out. She was a delight, and she has a friend should she ever come to California. 10/10 would recommend.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
4.0

Customer did not leave a comment.

MARYANNE W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Excellent service!

james M. 
Rating:
5.0

Nothing the other uhauls need to send people to her to learn how to treat customers and what. Customer service is all about

WILLIAM L. 
Rating:
5.0

None

Edward W. 
Rating:
5.0

She is an asset to U- Haul !

David B. 
Rating:
5.0

Very helpful, Very professional.

DAVID B. 
Rating:
5.0

Maggie was awesome and really help I'm glad I got some great assistance

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

the owners are the greatest and bend over backwards to make this move great. Thanks Ronnie

RONALD S. 
No reviews have been submitted for this location.

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