Ms. Jennifer answered our call in a timely manner and was very courteous.
John F
Customer Reviews for Trail Tree Ranch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people and service
JASON WGreat service.
ALBERTO CThe employee who met and assisted us was incredibly helpful and knowledgeable! She was very kind during the process and treated us well, explained every step and ensured our moving day started off smoothly! Much appreciated to those at Trail Tree Ranch!!
Breana MEverything was perfect. No changes needed.
RICHARD LThis place was awful. I waited over an hour for my trailer, and was off schedule (in traffic) for an extended time. The property was not well maintained and was overgrown. The area was difficult to get to, and parking was non-existent.
Charles Wsuper easy process! Friendly and kind I would 100% recommend anyone wanting to rent a U-haul to come here!!!
Nevaeh PJust like to come to Uhaul store might need to purchase. Items from my experience like to be where I can get a receipt and everything I need.
MABLE FPick up and drop off were both friendly and easy to work with
PHILIPPE LMileage policy sucks I was lied to not happy
STERLING YNot make a house with a dead a U-Haul place. It was very difficult to drop off my vehicle tow and truck at this location.
THERESA BShe was awesome, they even fried the price for us because we were a little shor, there are still good people in the world today. Over all is recommend then to anybody. Understanding an patient they are. Thanks again U-Haul your the best
Chris TThere was not an attendant when I returned my truck
CAROLYN RHard to find. Not good lighting for an evening drop off.
DOUGLAS WI would never rent from a person's house again. We started texting them an hour before pickup (12:25 pm), no response, once it got to 1:15 pm we were having to knock on the door, call multiple times, and text multiple times until there was an answer. She had no idea we were coming. Had movers at the house on the clock. I had no idea I was renting from a house and not an actual store. I didn't like it at all.
Melody BAbandoned office, very unclean …hidden.
MARIO LThe Pickup location was not accessible. I could not drive to it and had to walk to get to the location. When I got there it looked like a junkyard. It’s literally someone’s house with a u-haul sign and random stuff everywhere.The person who was supposed to help me and another gentleman did not respond to calls or Voicemails and just randomly showed up out of nowhere as we I was about to leave after being there for 20 min trying to get ahold of someone for the trailer. The trailer had torn handle straps, most of the wheels ramps were bent one way or the other, the tie down straps were frayed and had lost some length and were almost too short. I had to use some of my own big straps to help secure the vehicle down. And even at slower speeds below 55mph the trailer had a bad shake.
benjamin jThe location was blocked and only communicated by phone and pictures.
RUTH VSuper nice and easy to pickup!! Email all receipts and verification was a breeze!!! Definitely would recommend this place to a friend.
ALEXANDER FThe place was at a house and there was no help to be found. We had never used a remote location before and were very unclear on what to do. Fortunately, there was a lady there that was finally able to help us.
Matthew DThe customer service at this location was absolutely amazing! They were available to help and were very nice in doing so! I was very stressed and had trouble returning the truck and they were extremely helpful and patient with me. If you rent U-haul in the area they are by far the best location to do so!
Sandra CVery sketchy area, no one was there. There were animals everywhere. Extremely unprofessional. Charged me an outrageous amount for gas even though the level is where it was supposed to be.
Kayden HCustomer service It's very bad
Terry TVery friendly and extremely helpful
Damon PThe customer service rep was amazing, she was very helpful with everything
Latoya BN/A
David CThe representative Jennifer was is the best. She was prompted so o csme⁴4
JANETTA SExcellent service!!! Was very quick and efficient with how Jennifer got things done. Also she was the only Uhaul in the area open late. Gave us wat more moving time
ROBERT BVery nice lady that helped me with a jack but took me 30 minutes to drop off the trailer. Stuff in the driveway with a ditch on either side so had to jack knife the trailer with no option to turn around or anything. Shocked that this is a U-Haul location
carson dCharge less for mileage
Dasjanae MThe lady who runs this place is friendly and accommodating but she lives here and seems to run the facility by herself so be patient. The location is a little different, at the end of a dead end road in a residential neighborhood but we had no issues finding the place or picking up our equipment.
Steven NThe woman that ran the rental did an excellent job and provided excellent service when I picked the truck up
PATRICK KJennifer was very nice and helped me out during a time I needed it
Samitra IEverything went well.
Bryan AThis location was very clean and helped accommodate my needs without any issues!
Mustafa MThe employee was nice and very helpful
Lorne KGreat experience, no problems
Robert WJennifer was a great help to myself and my partner!! Despite the sign on the door saying “gone to lunch”, she STILL accommodated us immediately, without wait too! She also thoroughly explained everything and answered all of our questions, and we asked a lot!! We HIGHLY recommend Jennifer and this location at Trail Tree in Kingwood!!!!
Syed MIn did interrupt her lunch….. but after driving for quite a few miles, someone waved me down to let me know the back doors were open. So apparently i’d been driving with them open since i left. partly my fault too. i should have walked back there to make dura
elisha cNobody there at alotted time and phone number was not in service
eduardo rMake sure not to include fake fees
Nawras INo one was there and very crowded location.
David KNot a thing, I showed up and rang bell. They came out. We discussed what I needed drew up contract and was on my way.
TROY EIt was awesome, I’d recommend this location over any of the others. Friendly, responsive and open late! Helped hooked up the trailer and also helped me parked it. Walked me through the whole process by the end I was CDL certified (LOL) thanks again!
Noel SMaybe just get rid of that location altogether. Super unprofessional. It didn't even feel like a business. It felt more like a front and from start to finish no one did what they said they were going to do and I lost precious resources as a result.
Max WI called to confirm what time they closed, brought the truck before that time but they’d closed early for some reason. I left the keys and called and they charged me an after hours fee. There were also two of my personal blankets there and they only claimed the 6 on the receipt and kept mine and charged me a cleaning fee. They also put on the receipt that I turned in 2 utility Dollie’s but one was an appliance dolly. Fees on top of fees and they didn’t even stay open. It’s located at someone’s house and is hard to find. I saw a guy who lived there drive up in his car as I was parking the Uhaul and purposely close and lock the gate early, he saw me and kept going. It’s as if they wanted to trap me into paying the fee. Would not recommend based on location (residential house with narrow streets), the purposely closing early and then charging me a fee, keeping my personal items but claiming differently on the receipt, and overall experience with the rental return it was tough finding a place to park a 26’ truck that was safe and out of the street.
Taleeda JGreat customer service. Thank you.
Michael RN/A
Hector OI came in with an issue and Jennifer really went out of her way to help me. She even stood in the hot Texas sun and explained the process. After arriving a little angry, I was able to leave completely satisfied and with an extremely favorable opinion. Thank you again for all your help.
TIFFANI FVery friendly and understanding staff, good communication as well.
Daniel SIf I could give zero stars, I would. For one, this is a HOUSE, not a business. Sketchy as heck! There is no where to back a trailer in and get turned around. Before returning the trailer, we looked up the address and seen it was someone’s house so we called multiple times to make sure it was the correct drop off location. No one answers the phone. We called the Uhaul down the road that’s actually a real business and they said to just drop it off there but when we got to that location they said we couldn’t leave it there and had to go to the authorized dealer / house. Got to the location, no one answered the door and a German shepherd came running and jumped over the gate. Finally, a woman came out of the house and told us to back the trailer in. After trying multiple times, there is not enough space in the yard to get it in the place she wanted it, so we unhooked it from the vehicle and left it in her driveway and she said “I’ll get it” and we left. Rude, sketchy, and the worst place ever for Uhaul trailers and trucks to be. I will never use Uhaul again, and I am a long time customer- have spent thousands with Uhaul. This was the final straw for me as I was charged over $1,000 to rent this trailer anyway - was charged $400 to take it from Iowa to Colorado and then had to change the destination to Texas and they charged me another $600 & I only had the trailer 5 days. Uhaul, you have really gone downhill.
Brandi MYou guys were awesome and very thorough
Bridget CNo recommended improvements. The staff was really nice and pleasant.
NATASHA JI was extremely satisfied with both the equipment and especially the customer service.
Duane JDirections to call when arrived in Kingwood. Called 2x no answer. Only instructions on where to park were from return website. Couldnt find final acknowledgement van returned on website.
Frank BWhen I dropped my keys off there was a child there no more then 10 all alone who got the truck keys and said okay you are good to go. A hour later I received a attempt on my card from uhaul stating I owed 58 for fuel. I called the location serveral times no answer. When I picked the truck up it had 44 miles when I dropped it off it had 76 miles. Two days later I get a text from Jennifer Johnson asking do I need an extension I immediately called the number and explained I gave the keys to a child she laughed and apologized stating that was her daughter she she told her daughter never to do that again. I questioned her about the charges she then apologized again and sent me a receipt stating balance was 0. This was the worse uhaul experience ever and I always use this company to move but never again.
VRONNIKKA FStrange that this is at a house.
Conrad SWas just a little shocked that this was a business, at a residence, at a dead end road. Wasn’t professional looking and owner had to be woken up to come accept the truck with no shirt on?? It made me feel uncomfortable to leave something there that I had rented.
Patricia RVery very nice person.
Leeah C