Double charged for tow dolly. I came to pick up late night on Saturday and brought it back next day at 3pm. Office said it’s ok to bring back Sunday for one day charge since I was picking up late at night. But then after return, they turn around and charged me for extra day. Talk about honesty.
Juan B
Trail Tree Ranch
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingwood, TX 77339
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews Workvery helpfull!
Silvia O1) no one was available to receive us 2) it’s in an isolated area 3) they charged me a late fee despite using the truck for less than 24hrs 4) i was charged cleaning fee though i left the truck in excellent condition. i’ll need a refund of the $47 extra charge thanks
clancy fI thought I was renting from the U-Haul on the bypass Road and ended up being somebody’s house which is also a doggy day care? It was not an easy pick up or drop off and then I just got charged for after hours drop off even though it was there well before five. I’m planning on calling, but I don’t even know who to call. I happen to get this email first so perhaps unlucky timing if someone thought this was going to be a positive review A $19.95 rental with an additional $15 worth of insurance ended up costing $180*
Jamison WJennifer was great.
Michael M