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Aimi D
Customer Reviews for Trammells Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to find and not staffed.
Bronson WNeeds no improvement
Peggy Rrented trailer in Stillwater Ok to be dropped off in Krebs Ok. Because of a change in our plans would have liked to have dropped it of in Broken Arrow Ok (100 miles closer than original location) was told i would be charge for wrongful drop off fee (approximately $200) was not asking for any refund. just didn't want to pull empty trailer.
Larry MNothing.
Edward SWe had reserved a 10' truck, but only a 15' was available. We also reserved a furniture dolly, but none was available. We reserved a dozen furniture pads, which were available, but 3 of them were wet/damp inside the plastic bag. Also, we were told the tank was full, but in fact it was only 7/8 full. We rented in the middle of a snow storm and did not have good cell reception so did not receive the text asking us to confirm the truck condition until we arrived at our loading destination.
Deborah SReally nothing at all. The gentleman running the business is a true professional and he explained everything as well as insuring he passed on what weather conditions were going to be.
George SGreat customer service and very friendly!
Willie CMake sure the truck is CLEAN! Mine was Disgusting!!!
Glenda YCustomer service was great at both pickup and drop off, only complaint is my car dolly could use some Maintance, ratcheting mechanism was very hard to release and stuff, but brakes did work as designed
CHASE BThey gave me the wrong truck
Steven CGet everyone on the same page. This man didn’t know anything about what was discussed when I made the reservation and was clueless. Then he demanded a cash deposit that was never discussed with me. Then he hooked up the lights wrong and the lights came unplugged and drug the adapter and harness on the Highway and that mistake broke the adapter and harness leaving me with no lights a d a night drive in front of me .
Charlie BReplace them because evidently they do not want to be in the business.
Alice HGreat customer service Henry was awesome
JEFF DI always do business with Mr. Tremmel in Krebs, Ok. Highly recommend him.
Silvia AMake it cheaper.
Zena CFriendly fast service
STUART BGreat service, polite and professional.
ALICE TThis was the best exsperience! he was so friendly and helped me out so much! i wish all customer service exsperiences were like Trammells
michale bLovely folks. Easy to work with. Highly recommend.
Peri AAt first glance the truck was clean but when i went to make sure i hadn't dropped anything i found trash under the seats and the previous rental paperwork. The truck drove great but after you get over 60 something above the cab vibrates very loud. The place i dropped it of was very professional and outstanding but trammells is a big no
Mark AI have not recieved my deposit yet and it has been 9 days! I called last week and was told a check went out last week. Today 6 days later I was given a # in Tulsa to call. Called them 2 times and was told that the check went out yesterday. So now I am told that the deposit went out in a check form ( originally taken from my card) yesterday, 8 days after my truck return. So I am going to assume I will never see my deposit again. My advice to others is to charge interest on your deposit or even better don’t use uhaul
Rachel WTruck was not available to pick up on date of reservation. I was given a lock code of BOLT. That was not the code as I learned the next day to pick up the truck the lock was set to HOOY. I lost the help i had lined up that night so had to get a room plus hire another mover the next day since the one I already had for the reservation date was unavailable for the next morning. The location was rude to me the next morning acting as if I just didnt know how to work the lock when in fact the word BOLT didnt work on that lock which was only admitted by them after me asking for the lock to prove to them the word didnt work.
Susan DVery quick and friendly.
Jennifer BEufaula All Dry Storage was very helpful with everything.
Marc IClosed when I dropped the truck Sunday
William CThe service was excellent and the attendant was helpful and friendly. I will definitely will use this service again when the need arises and tell my friends .
DONNA SYour App did not work and I was unable to pick up my truck the day I needed. I had to wait until the business opened the next day to pick up my truck. I spoke to your customer service for an hour and they offered no help. I work in the IT business and you should never roll an application out if it is not robust and works. This was a big time hassle that caused me to be inconvenienced.
Mary LThe owner was very accommodating. He was pleasant got me signed up quickly,
Gale SStaff was not accomodating at all. I had reserved dollies and pads, none of which were available when I got there. I said it would have made things much easier for me if someone would've called so I could have planned accordingly, but he just rudely said HE should have been called (whatever that means). I would have cancelled the entire thing but I needed the truck and I couldn't find one elsewhere. I found pads and the dollies at a different location in McAlester. I rent with UHaul quite often, and still will, but definitely not at Trammell's.
Darrell PService great. People very friendly and helpful.
DONNA SGive the guy Henry some people skills. He was very rude and abrupt with us. Didn't even check his equipment before we took it nothing like I have ever dealt w in a uhaul place
KATINA PHenry was a nice man when I returned truck bleeding and upset by my experience.
Robin sMr. Trammell was above and beyond in helpful. Great experience
CHRISTIE CThe mirror on drivers side of truck was loose the tires on front end shook at 70 Mph the box was dirty had to clean it before loading. This was not fault of the location in McAlester, Ok as the truck came from another location in Longtown Ok.
DAVID WVery courteous and helpful
WILLIAM MThis location is for sure my prefered Uhaul franchise in McAlester. The man was very nice, prompt, and straightfoward. No BS. He didn't fret when I was 1/16th over on fuel usage. I will continue to recommend this place to whomever is in need.
JASON WExcellent customer service...the main reason why i chose their services!!!
SHANNON HThe only reason I would not recommend this location to a friend is that the man that checked me in and everything was not very friendly or accommodating. As a woman who has never rented a U-Haul before, it was a bit daunting and he was just not very kind or helpful.
Robyn BNothing, everything was great
SUSIE H