Customer Reviews for Trammells Automotive
(U-Haul Neighborhood Dealer)

115 reviews

50 SW 1st St   McAlester, OK 74501

(918) 420-5966

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 420-5966

50 SW 1st St
McAlester, OK 74501

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Great customer service Henry was awesome

JEFF D. 
Rating:
5.0

I always do business with Mr. Tremmel in Krebs, Ok. Highly recommend him.

Silvia A. 
Rating:
5.0

Customer did not leave a comment.

Brian R B. 
Rating:
4.0

Make it cheaper.

Zena C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Friendly fast service

STUART B. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Jody P. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Great service, polite and professional.

ALICE T. 
Rating:
5.0

This was the best exsperience! he was so friendly and helped me out so much! i wish all customer service exsperiences were like Trammells

michale B. 
Rating:
2.0

Customer did not leave a comment.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Lovely folks. Easy to work with. Highly recommend.

Peri A. 
Rating:
2.0

At first glance the truck was clean but when i went to make sure i hadn't dropped anything i found trash under the seats and the previous rental paperwork. The truck drove great but after you get over 60 something above the cab vibrates very loud. The place i dropped it of was very professional and outstanding but trammells is a big no

Mark A. 
Rating:
3.0

I have not recieved my deposit yet and it has been 9 days! I called last week and was told a check went out last week. Today 6 days later I was given a # in Tulsa to call. Called them 2 times and was told that the check went out yesterday. So now I am told that the deposit went out in a check form ( originally taken from my card) yesterday, 8 days after my truck return. So I am going to assume I will never see my deposit again. My advice to others is to charge interest on your deposit or even better don't use uhaul

Rachel W. 
Rating:
3.0

Customer did not leave a comment.

Daryl S. 
Rating:
1.0

Truck was not available to pick up on date of reservation. I was given a lock code of BOLT. That was not the code as I learned the next day to pick up the truck the lock was set to HOOY. I lost the help i had lined up that night so had to get a room plus hire another mover the next day since the one I already had for the reservation date was unavailable for the next morning. The location was rude to me the next morning acting as if I just didnt know how to work the lock when in fact the word BOLT didnt work on that lock which was only admitted by them after me asking for the lock to prove to them the word didnt work.

Susan D. 
Rating:
5.0

Very quick and friendly.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Kerri B. 
Rating:
4.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Eufaula All Dry Storage was very helpful with everything.

Marc I. 
Rating:
5.0

Customer did not leave a comment.

chelsea W. 
Rating:
1.0

Customer did not leave a comment.

Malinda B. 
Rating:
3.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
3.0

Closed when I dropped the truck Sunday

William C. 
Rating:
5.0

Customer did not leave a comment.

ricky D. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Julianna W. 
Rating:
5.0

Customer did not leave a comment.

Tawnya B. 
Rating:
5.0

The service was excellent and the attendant was helpful and friendly. I will definitely will use this service again when the need arises and tell my friends .

DONNA S. 
Rating:
4.0

Customer did not leave a comment.

covey B. 
Rating:
3.0

Your App did not work and I was unable to pick up my truck the day I needed. I had to wait until the business opened the next day to pick up my truck. I spoke to your customer service for an hour and they offered no help. I work in the IT business and you should never roll an application out if it is not robust and works. This was a big time hassle that caused me to be inconvenienced.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The owner was very accommodating. He was pleasant got me signed up quickly,

Gale S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Staff was not accomodating at all. I had reserved dollies and pads, none of which were available when I got there. I said it would have made things much easier for me if someone would've called so I could have planned accordingly, but he just rudely said HE should have been called (whatever that means). I would have cancelled the entire thing but I needed the truck and I couldn't find one elsewhere. I found pads and the dollies at a different location in McAlester. I rent with UHaul quite often, and still will, but definitely not at Trammell's.

Darrell P. 
Rating:
5.0

Service great. People very friendly and helpful.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

María C. 
Rating:
5.0

Customer did not leave a comment.

lorinda R. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

WESSLY C. 
Rating:
1.0

Give the guy Henry some people skills. He was very rude and abrupt with us. Didn't even check his equipment before we took it nothing like I have ever dealt w in a uhaul place

KATINA P. 
Rating:
4.0

Henry was a nice man when I returned truck bleeding and upset by my experience.

Robin S. 
Rating:
5.0

Mr. Trammell was above and beyond in helpful. Great experience

CHRISTIE C. 
Rating:
4.0

The mirror on drivers side of truck was loose the tires on front end shook at 70 Mph the box was dirty had to clean it before loading. This was not fault of the location in McAlester, Ok as the truck came from another location in Longtown Ok.

DAVID W. 
Rating:
5.0

Very courteous and helpful

WILLIAM M. 
Rating:
5.0

This location is for sure my prefered Uhaul franchise in McAlester. The man was very nice, prompt, and straightfoward. No BS. He didn't fret when I was 1/16th over on fuel usage. I will continue to recommend this place to whomever is in need.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

douglas P. 
Rating:
5.0

Excellent customer service...the main reason why i chose their services!!!

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
3.0

The only reason I would not recommend this location to a friend is that the man that checked me in and everything was not very friendly or accommodating. As a woman who has never rented a U-Haul before, it was a bit daunting and he was just not very kind or helpful.

Robyn B. 
Rating:
5.0

Nothing, everything was great

SUSIE H. 
Rating:
4.0

Customer did not leave a comment.

christie C. 
Rating:
5.0

Customer did not leave a comment.

tammy R. 
Rating:
1.0

Wash and clean truck before pick up.

MATTHEW M. 
Rating:
5.0

Neither of my trucks were at the pickup location confirmed on the customer service line. I had to go 50 miles out of my way and rent a hotel room for the truck dispatched from Henrietta OK. It was also supposed to be in McAlester OK. The Traffic Team is outstanding but your logistic system is horrible, and does not provide change info in a timely manner without consumer initiation and followup. THAT was a nitemare on both trucks! No fault of this location

JILL B. 
Rating:
3.0

Personnel was gruff and not customer friendly. Told me that since I had not folded pads, uHaul allowed him to charge $25 for refolding them. He did not charge since I had only used half of the pads.

Karl C. 
Rating:
5.0

Customer did not leave a comment.

EDDIE P. 
Rating:
1.0

Customer did not leave a comment.

SANDY M. 
Rating:
4.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

EARL R. 
Rating:
3.0

Customer did not leave a comment.

TODD T. 
Rating:
5.0

The manager at this location was very knowledgeable and helpful I was taken care of in a timely manor and treated with respect thank you.

HARRY P. 
Rating:
5.0

Customer did not leave a comment.

LOGAN C. 
Rating:
5.0

The transmission wasn't shifting right and it had a miss!!!!

Jack G. 
Rating:
4.0

Charged for 1/2 tank of fuel, only had 1/4 of tank. Charged $30.00 for moving blankets, none were in the truck, did not recieve refund. I know I should have confirmed both before leaving the sight, was in a hurry.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

MARQUEAL B. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
2.0

I had done an online reservation and was not notified when something was missing that I had ordered. This caused a delay of several hours and was quite inconvenient.

CRYSTAL O. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
3.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

BRANDI T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

This place the gentleman was very unfriendly.

SHELA C. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA L. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
2.0

Customer did not leave a comment.

VIKY S. 
Rating:
4.0

Customer did not leave a comment.

Rusty H. 
Rating:
3.0

The furniture dolly had some sort of oil all over the bottom of it. I cleaned it best I could and covered it with masking tape and it worked fine.

TIM C. 
Rating:
3.0

Customer did not leave a comment.

WAYNE R. 
Rating:
3.0

Customer did not leave a comment.

Edwin W. 
Rating:
2.0

he didnt take off my trailer hook up for my lights and they took it i havent not heard back from them yet

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

ROSALIE S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
3.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Customer did not leave a comment.

LILI R. 
Rating:
3.0

Customer did not leave a comment.

TRUMAN H. 
Rating:
3.0

The gass tank had a hole in itand it only had 1/4 of a tank if it was full somone would have caught this and after I found the leak it took me $160.00 TO fill it back up this was a dangerous miss for me and my small kids stuck on the interstate 45.

Paul P. 
No reviews have been submitted for this location.

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