Customer Reviews for Trammells Automotive
(U-Haul Neighborhood Dealer)

145 reviews

50 SW 1st St   Krebs, OK 74554

(918) 420-5966

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(918) 420-5966

50 SW 1st St
Krebs, OK 74554

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Hard to find and not staffed.

Bronson W. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JERRY T. 
Rating:
5.0

Customer did not leave a comment.

De D. 
Rating:
5.0

Needs no improvement

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

rented trailer in Stillwater Ok to be dropped off in Krebs Ok. Because of a change in our plans would have liked to have dropped it of in Broken Arrow Ok (100 miles closer than original location) was told i would be charge for wrongful drop off fee (approximately $200) was not asking for any refund. just didn't want to pull empty trailer.

Larry M. 
Rating:
5.0

Nothing.

Edward S. 
Rating:
3.0

We had reserved a 10' truck, but only a 15' was available. We also reserved a furniture dolly, but none was available. We reserved a dozen furniture pads, which were available, but 3 of them were wet/damp inside the plastic bag. Also, we were told the tank was full, but in fact it was only 7/8 full. We rented in the middle of a snow storm and did not have good cell reception so did not receive the text asking us to confirm the truck condition until we arrived at our loading destination.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

BOBBY S. 
Rating:
5.0

Really nothing at all. The gentleman running the business is a true professional and he explained everything as well as insuring he passed on what weather conditions were going to be.

George S. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Great customer service and very friendly!

Willie C. 
Rating:
5.0

Customer did not leave a comment.

SHARON K. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

Make sure the truck is CLEAN! Mine was Disgusting!!!

Glenda Y. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

Customer service was great at both pickup and drop off, only complaint is my car dolly could use some Maintance, ratcheting mechanism was very hard to release and stuff, but brakes did work as designed

CHASE B. 
Rating:
1.0

They gave me the wrong truck

Steven C. 
Rating:
1.0

Get everyone on the same page. This man didn't know anything about what was discussed when I made the reservation and was clueless. Then he demanded a cash deposit that was never discussed with me. Then he hooked up the lights wrong and the lights came unplugged and drug the adapter and harness on the Highway and that mistake broke the adapter and harness leaving me with no lights a d a night drive in front of me .

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
1.0

Replace them because evidently they do not want to be in the business.

Alice H. 
Rating:
3.0

Customer did not leave a comment.

Stormy W. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Great customer service Henry was awesome

JEFF D. 
Rating:
5.0

I always do business with Mr. Tremmel in Krebs, Ok. Highly recommend him.

Silvia A. 
Rating:
5.0

Customer did not leave a comment.

Brian R B. 
Rating:
4.0

Make it cheaper.

Zena C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Friendly fast service

STUART B. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Jody P. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Great service, polite and professional.

ALICE T. 
Rating:
5.0

This was the best exsperience! he was so friendly and helped me out so much! i wish all customer service exsperiences were like Trammells

michale B. 
Rating:
2.0

Customer did not leave a comment.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Lovely folks. Easy to work with. Highly recommend.

Peri A. 
Rating:
2.0

At first glance the truck was clean but when i went to make sure i hadn't dropped anything i found trash under the seats and the previous rental paperwork. The truck drove great but after you get over 60 something above the cab vibrates very loud. The place i dropped it of was very professional and outstanding but trammells is a big no

Mark A. 
Rating:
3.0

I have not recieved my deposit yet and it has been 9 days! I called last week and was told a check went out last week. Today 6 days later I was given a # in Tulsa to call. Called them 2 times and was told that the check went out yesterday. So now I am told that the deposit went out in a check form ( originally taken from my card) yesterday, 8 days after my truck return. So I am going to assume I will never see my deposit again. My advice to others is to charge interest on your deposit or even better don't use uhaul

Rachel W. 
Rating:
3.0

Customer did not leave a comment.

Daryl S. 
Rating:
1.0

Truck was not available to pick up on date of reservation. I was given a lock code of BOLT. That was not the code as I learned the next day to pick up the truck the lock was set to HOOY. I lost the help i had lined up that night so had to get a room plus hire another mover the next day since the one I already had for the reservation date was unavailable for the next morning. The location was rude to me the next morning acting as if I just didnt know how to work the lock when in fact the word BOLT didnt work on that lock which was only admitted by them after me asking for the lock to prove to them the word didnt work.

Susan D. 
Rating:
5.0

Very quick and friendly.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Kerri B. 
Rating:
4.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Eufaula All Dry Storage was very helpful with everything.

Marc I. 
Rating:
5.0

Customer did not leave a comment.

chelsea W. 
Rating:
1.0

Customer did not leave a comment.

Malinda B. 
Rating:
3.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
3.0

Closed when I dropped the truck Sunday

William C. 
Rating:
5.0

Customer did not leave a comment.

ricky D. 
Rating:
5.0

Customer did not leave a comment.

MONICA B. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Julianna W. 
Rating:
5.0

Customer did not leave a comment.

Tawnya B. 
Rating:
5.0

The service was excellent and the attendant was helpful and friendly. I will definitely will use this service again when the need arises and tell my friends .

DONNA S. 
Rating:
4.0

Customer did not leave a comment.

covey B. 
Rating:
3.0

Your App did not work and I was unable to pick up my truck the day I needed. I had to wait until the business opened the next day to pick up my truck. I spoke to your customer service for an hour and they offered no help. I work in the IT business and you should never roll an application out if it is not robust and works. This was a big time hassle that caused me to be inconvenienced.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The owner was very accommodating. He was pleasant got me signed up quickly,

Gale S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Staff was not accomodating at all. I had reserved dollies and pads, none of which were available when I got there. I said it would have made things much easier for me if someone would've called so I could have planned accordingly, but he just rudely said HE should have been called (whatever that means). I would have cancelled the entire thing but I needed the truck and I couldn't find one elsewhere. I found pads and the dollies at a different location in McAlester. I rent with UHaul quite often, and still will, but definitely not at Trammell's.

Darrell P. 
Rating:
5.0

Service great. People very friendly and helpful.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

María C. 
Rating:
5.0

Customer did not leave a comment.

lorinda R. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

WESSLY C. 
Rating:
1.0

Give the guy Henry some people skills. He was very rude and abrupt with us. Didn't even check his equipment before we took it nothing like I have ever dealt w in a uhaul place

KATINA P. 
Rating:
4.0

Henry was a nice man when I returned truck bleeding and upset by my experience.

Robin S. 
Rating:
5.0

Mr. Trammell was above and beyond in helpful. Great experience

CHRISTIE C. 
Rating:
4.0

The mirror on drivers side of truck was loose the tires on front end shook at 70 Mph the box was dirty had to clean it before loading. This was not fault of the location in McAlester, Ok as the truck came from another location in Longtown Ok.

DAVID W. 
Rating:
5.0

Very courteous and helpful

WILLIAM M. 
Rating:
5.0

This location is for sure my prefered Uhaul franchise in McAlester. The man was very nice, prompt, and straightfoward. No BS. He didn't fret when I was 1/16th over on fuel usage. I will continue to recommend this place to whomever is in need.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

douglas P. 
Rating:
5.0

Excellent customer service...the main reason why i chose their services!!!

SHANNON H. 
Rating:
5.0

Customer did not leave a comment.

CHESTER H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
3.0

The only reason I would not recommend this location to a friend is that the man that checked me in and everything was not very friendly or accommodating. As a woman who has never rented a U-Haul before, it was a bit daunting and he was just not very kind or helpful.

Robyn B. 
Rating:
5.0

Nothing, everything was great

SUSIE H. 
Rating:
4.0

Customer did not leave a comment.

christie C. 
Rating:
5.0

Customer did not leave a comment.

tammy R. 
Rating:
1.0

Wash and clean truck before pick up.

MATTHEW M. 
Rating:
5.0

Neither of my trucks were at the pickup location confirmed on the customer service line. I had to go 50 miles out of my way and rent a hotel room for the truck dispatched from Henrietta OK. It was also supposed to be in McAlester OK. The Traffic Team is outstanding but your logistic system is horrible, and does not provide change info in a timely manner without consumer initiation and followup. THAT was a nitemare on both trucks! No fault of this location

JILL B. 
Rating:
3.0

Personnel was gruff and not customer friendly. Told me that since I had not folded pads, uHaul allowed him to charge $25 for refolding them. He did not charge since I had only used half of the pads.

Karl C. 
Rating:
5.0

Customer did not leave a comment.

EDDIE P. 
No reviews have been submitted for this location.

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