Customer Reviews for Transportation In Style

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Transportation In Style

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William S.
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Customer did not leave a comment.

April G.
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Customer did not leave a comment.

Sasha S.
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I made a reservation and it still took well over an hour to get the keys so I could leave. The employee, which is very nice, called Uhaul to get help on a question he had and the woman on the phone blew him off. It was extremely rude.

Lisa M.
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Customer did not leave a comment.

John C.
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PEDRO C.
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Isaac W.
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Fred E.
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Great service and really enjoyed the return experience using the app.

Jesse L.
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Thanks again!

Joseph E.
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The location was fine. But I was charged for equipment I didn't receive. I was promised and paid for an appliance dolly and instead got a smaller dolly. And if it wasn't for the personnel there to help me checkout I would t have been able to get my truck due to confusion and a slow website.

Sean C.
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MARK A.
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Joshua C.
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ED B.
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ED B.
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Fruendly

Nassirou C.
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Customer did not leave a comment.

Nalicia W.
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Improve the online check in I was charged twice and forced to check in inside after i had already done so online

Eric C.
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Phone help making reservations was fantastic and the gentleman at the U-haul dealer was excellent! I rented the trailer, picked it up and was on my way in less than 45 minutes! And it took me 20 minutes to drive there! U-haul is the best and most convenient - Note: I went to Home Depot to rent a trailer initially and they insisted I had to rent the truck as well. Way too expensive and my F-350 Super duty could drag any Penske Truck down the road with ease!

Bianca D.
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Sales associate gets an A+

Louise E.
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When pulling in, I wasn't totally sure about where to go or park but then saw the uhaul signs off to the left. Could be better marked up front. Employee was very nice and wore a mask and gloves while he checked me in outside which was appreciated.

James E.
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Was not open but personnel did come to check in the trailer.

GREGORY T.
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Customer did not leave a comment.

James J.
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John F.
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No one was there...no drop of instructions, only a key drop. No happy with no one being at this location because I wanted to make sure everything was good with the equipment. We had 24 pads and they were not even listed on the contract because the location in Athens just gave us the pad without putting them on the contract. We could have kept them and no one would have know, but we cleaned the truck, folded the pads and cleaned the hand-truck before returning the unit. We were not happy about leaving the unit without someone being there.

Kevin T.
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Don't charge people for an extra day. I returned the trailer on the 25th, but the invoice says that I returned it on the 26th.

Susan S.
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very satisfied, helpful and courteous

jimmy N.
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Customer did not leave a comment.

Izaiah P.
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CASSANDRA P.
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DwiGht G.
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Jason D.
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CHASE C.
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Lydia E.
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The right top light on the trailer was out of place that they keep it up on maintenance

Tim O.
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The cab area was not very clean. Cup holders dirty, small pieces of trash or something in the passenger seat. Dirt inside the cargo area. Signs at the U-haul pickup point state that trucks are clean and must be returned clean, so that creates a higher expectation for the customer when they step inside the truck. The truck was not horrible, but when you say it will be clean, I was expecting that.

Randy L.
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Check in employee came out in the rain and was very helpful.

Jessica B.
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The owners office location for this U-Haul was way in the back of a multi office building there was only two signs posted for the direction of where the location was it was very small and very cramped. I'm a very good driver however the owner of this location forced me to get insurance for $28 I didn't ask for insurance when I initially made my arrangements for this U-Haul when I did get to him he basically was not trying to let me leave with the truck without getting the insurance I was not trying to pay for the insurance but the art of forced me into getting the insurance instead of having another number or something to contact him at as soon as a business line he gave me his cell phone number to be able to text him a picture of the mileages and the gas on the truck. I will never ever refer anybody else to this location again I seen the complaints in the reviews from Google for this location before I picked up but since it was the closest one to my storage location and to get back on the highway I chose this location however I would never refer this location to anyone else that I know.

Weldon H.
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The amount of time of the rental should be more clearly spelled out. The agent at the pick up location could have underscored this, the call from Customer Service (800 number) could have underscored this, and the documentation itself could have underscored this. All opportunities for improvement.

Ethan H.
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There was a cigarette butt in the glove box. Not a regular place to inspect, so I see how it was missed. Sure, I'd recommend the location, but I didn't see a fleet of trucks, just the one I rented. Maybe he pulled it around front for me? It was an unusual location physically, and had not been my first choice. The customer service was exceptional though.

Peter J.
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Operator of the location was not present at time scheduled for pick-up. Added wait time of nearly 30 min.

LaSheri K.
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Customer did not leave a comment.

clinton J.
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The man there was very rude. And did not care about me in any way.

WENDY A.
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Customer did not leave a comment.

donna D.
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I wanted to rent a 20 foot truck and he didnt have one he told me he would give me the 26 foot for the price of the 20 foot truck which was not true he made my contract for hours instead of day. I was charged 1.09 per mile cause it was a weekend and that is outrageously priced. Not satisfied at I was called three times and rushed to get the truck back. I called when I went to deliver the truck back and no one answered.poor customer service .

David P.
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Honestly everything was great. Keep doing what you are doing. Great Job

Bengy A.
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Nothing everything went well

Nichole M.
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Customer did not leave a comment.

ANTONIA P.
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David D.
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Customer did not leave a comment.

Francesca F.
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The associate made generalized comments that were racially charged.

Shane T.
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Customer did not leave a comment.

Joshua U.
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Jonathon W.
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Kayla W.
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We had made our reservation for 7AM. They called me the day before telling me they didn't open until 8, so we arrived at 8 and no one was there. I could not get the self serve option to work. I then called customer service and was on hold for 30 minutes. When someone finally picked up they told me the self serve option wasn't working because this location didn't change my reservation time. I went back at 9 to get the truck and no one was there still. When we finally got the truck later than we were supposed to, they call at 5PM asking where we were even though we reserved 10 hours with the truck. Will not be using this again. Can not believe I wasted money here.

Mike and Tammy J.
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Customer did not leave a comment.

ROBERT H.
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The website said that they were open on Sunday which is why I picked that location. No one was there. So, I unhooked the trailer, put the paperwork inside the trailer, took photos, left a message that was never returned, and then hoped the trailer would still be there whenever they showed up.

No reviews have been submitted for this location.

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