Customer Reviews for Travelodge Suffolk
(U-Haul Neighborhood Dealer)

74 reviews

2864 Pruden Blvd   Suffolk, VA 23434

(757) 925-0481

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(757) 925-0481

2864 Pruden Blvd
Suffolk, VA 23434

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer friendly staff but location is at an abandoned looking travel lodge motel site. Unimpressive to say the least. Most people would not be able to locate this place as a uhaul establishment.

DARRYL G. 
Rating:
2.0

Customer did not leave a comment.

Abel N. 
Rating:
2.0

The location was a closed Travel Lodge Hotel. It was not well illuminated and I almost missed ti. However it was conveniently located and the one staff member on duty at the counter was friendly and very helpful.

ALAN R. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

douglas C. 
Rating:
3.0

Customer did not leave a comment.

KRISTINANN T. 
Rating:
4.0

Truck needs a lot of maintenance. Very dangerous to drive as the steering wheel has way too much play in it. Every bump you hit it throws the truck way off balance.

ANDREWTAYLOR L. 
Rating:
4.0

Customer did not leave a comment.

Gilbert P. 
Rating:
4.0

The travel lodge is apparently out of business and the location is neither inviting nor secure. However, the drop off was easy using the app.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

HASSAN R. 
Rating:
5.0

Customer did not leave a comment.

DARNITAYOUDONUS C. 
Rating:
3.0

Needed someone to lift tongue of tow dolly because I had surgery 7 days earlier. The manager said he couldn't do it.

SAMJIMMIE W. 
Rating:
4.0

Customer did not leave a comment.

Rob G. 
Rating:
5.0

Travelodge was undergoing renovation

Eddie P. 
Rating:
2.0

Customer did not leave a comment.

SAMANTHA B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Advertised as 24/7 pickup and drop off, this is not true for trailers. Trailers are not available for pickup until 10am. This was definitely an inconvenience. The staff stated they have told uhail this numerous times but the online availability has never been updated.

ADAMWAIN B. 
Rating:
4.0

Continue to be the same as you were with me excellent job

PAMELA S. 
Rating:
4.0

Person at the front desk of the Travelodge was unaware of our drop off.

ELIZRDO A. 
Rating:
5.0

Customer did not leave a comment.

PRECIOUSLAVERNE C. 
Rating:
1.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
1.0

No trailer jack availible to lift the trailer hurt my back connecting trailer.

ROGERDALE D. 
Rating:
2.0

This location is at a hotel. This wouldn't be an issue other than having to wait on hotel guest stuff while trying to pick up my equipment. I showed up to the location only to find out that the representative for U-haul wouldn't be there until 10. Luckily I showed up at 930 as opposed to my scheduled 830. I also had to travel 30 minutes to pick it up and get furniture pads. There were no furniture pads at all. In order to move furniture I had to use my personal blankets and quilts. Very disappointing considering I have used U-haul for every move trailer rental for my life. This experience makes me question whether or not I should look at other companies. Joshua George (757) 615-3874. Feel free to call for more information.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

LANDON B. 
Rating:
3.0

The rental equipment was not available at the original time to pick up 1615, it was not available for pickup until 1900. The $50 guarantee was not honored. So I feel like that is false advertising.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIACAROL L. 
Rating:
3.0

Customer did not leave a comment.

MALCOLMNEIL H. 
Rating:
5.0

Customer did not leave a comment.

HASSAN R. 
Rating:
5.0

Customer did not leave a comment.

HASSAN R. 
Rating:
5.0

Friendly and pleasant environment!

Robbie S. 
Rating:
5.0

Customer did not leave a comment.

HASSAN R. 
Rating:
5.0

Customer did not leave a comment.

HASSAN R. 
Rating:
1.0

Have someone there two hook the equipment (trailer up) should not have to drive to another location to verify after hooking your own trailer up. I waisted additional time , gas, and late for the drop off.

AVERY S. 
Rating:
1.0

You over charged me for miles that I did not use forty miles to be exact and I will not stand for that

GRANTGARLAND M. 
Rating:
5.0

Customer did not leave a comment.

HERBERTMARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Hassan R. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Not sure why a protection was included in the price without my permission.

GLORIA S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

I really like the Econo Lodge staff. Easy to deal with. Always friendly.

tommy G. 
Rating:
2.0

The wait was excruciating. took me 3 hrs total. Had to buy equiptment i needed elsewhere. Returned, and The attendent was having computer issues and had a difficult time paying.

heather C. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

KEITHAMBROSE S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
1.0

Rental process was terrible. Showed up and the employee was unsure of what to do. The first person was unable to hook up the trailer and even tried to tell me it was ready to go, despite the hookup being clearly not fully on the ball hitch. Then the second person who came was given the wrong information. Then I had to help them take all of the used, unfolded blankets from the back because the original employee would not. It took nearly 40 minutes for me to pickup and drive off.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Hassan R. 
Rating:
5.0

convenient location and very friendly staff

Muhammad R. 
Rating:
3.0

Customer did not leave a comment.

Alma D. 
Rating:
5.0

Fast, Friendly & professional staff. Keep up the good work. I'll definitely rent from you again.

Muhammad R. 
Rating:
1.0

At first they couldn't find our reservation. Then I mentioned that the reservation had two dollys listed, but we only ordered one. I asked if they could please remove it, but they NEVER did. And they never told me where the dolly was that we ordered. I thought it would have been in the trailer. We drove 30 mins home only to find out it wasn't there. Very aggravating and so unprofessional.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Breon S. 
Rating:
5.0

The clerk was helpful and professional!

luz R. 
Rating:
4.0

Customer did not leave a comment.

Achankeng A. 
Rating:
1.0

The location looks absolutely terrible. It's dirty and run down. They make it impossible to do contactless pickup and drop off. There is no drop box for the keys and the staff refused to take them. On pickup there is no pick up area besides at the desk which is not contactless.

BATHSHEBA W. 
Rating:
5.0

No improvement is needed

Angela M. 
Rating:
5.0

Customer did not leave a comment.

SIMONNEIL HARTLE E. 
Rating:
1.0

Looks like an abandoned run down hotel from the outside. Key drop is in lobby which is equally run down and sketchy.

THOMAS,PATRICK C. 
Rating:
5.0

Great Customer Service

Sarah G. 
Rating:
5.0

Clean fast and friendly

Scott B. 
Rating:
5.0

By far the best U-HAUL place in Suffolk. Five stars ?? ?? ?? ?? ??.

Muhammad R. 
Rating:
3.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Very convenient location & excellent customer service

Muhammad R. 
Rating:
5.0

Extremely helpful and very nice! Keep in mind this is a 24 hour location so it's super convenient! A+++

Tonja H. 
Rating:
5.0

Great experience overall . Manager on duty made it a smooth experience!

David H. 
Rating:
5.0

Great customer service!!! Will definitely rent their again

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

raymond W. 
Rating:
5.0

Customer did not leave a comment.

joshua K. 
Rating:
3.0

Customer did not leave a comment.

Rafael G. 
Rating:
5.0

Excellent customer service.

Muhammad R. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Convenient location & excellent service.

Muhammad R. 
Rating:
5.0

The drop location that was originally scheduled, which was 4 miles from our new home, did not exist. I got an email from UHaul 5 days later saying to bring to another location....20+ miles away. So between the extra miles we had to drive to the pick up location and the drop location, we drove an additional 80 miles, I asked them to waive the gas charge of $21 and the customer service rep left me on hold for 30 minutes and I had to explain it all to another person who was not the manager I asked for. Our entire experience was horrible. I have been using U Haul for 30 years. I have never had this much trouble. I filed a claim, hopefully they will make this right.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Arleen T. 
No reviews have been submitted for this location.

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