The owner was disrespectful, got loud and obnoxious when I tried to explain my situation. The owner made it clear that our conversation was being video and audio recorded so if you want the proof and to see how your people treat their customers, I’d review the footage. I am going to go out of my way to ensure that this guy loses the ability to represent your company. You should be embarrassed.
KYLE A
The Nest Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Suffolk, VA 23434
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Staff was very helpful.
ROBERT BHe was very helpful and gave me some insight on how to back up with a trailer. Also said he would be glad to accept anymore trailers that I might need in the future.
DONNA LThe staff was as accommodating as possible within the UHaul policies. I appreciate their efforts and courteous support. I have enjoyed using UHaul in the past and plan to continue if I need them again. Claude Vann
Claude VFirst dealer wouldn’t rent me the trailer he had because he wanted to keep it local. Sent me to a hotel 3 miles away and it took over an hour to do the paperwork. Loaded the car I was hauling only to see that both back tires on the trailer were so low on air (15lbs & 20 pounds). I was afraid to move the trailer so had to unload the vehicle , go get air, reload vehicle ( not running) . When I dropped off trailer my contract wasn’t on my app and I couldn’t check out, spent another hour on the phone with 2 different people and still didn’t get it checked out. Took a few pictures and left . Wasted 4-5 hours altogether.
Jerry B