Customer Reviews for Tread Pro
(U-Haul Neighborhood Dealer)

1,008 reviews

970 Louisville Rd   Frankfort, KY 40601

(502) 227-2003

Office Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(502) 227-2003

970 Louisville Rd
Frankfort, KY 40601

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN P 
Rating:
2.0

I contacted the facility twice about remediating some of my charges on my rental, heard nothing back. Was supposed to get a call from a representative regarding my charge dispute and heard nothing.

Wesley R 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

No ramp in the trailer, would have been nice to have

JOHN C 
Rating:
5.0

Service was great! Trailer worked wonderfully.

RANDALL W 
Rating:
5.0

It was a huge benefit to rent a truck for my move. I will use u haul again whenever I need them.

SARAH Y 
Rating:
4.0

It was a little tough figuring out how to navigate the app to handle the picking up of the truck. But that was probably more my limitations.

Karen C 
Rating:
5.0

Customer did not leave a comment.

DEBRA G 
Rating:
2.0

Hook up the trailer for me. Only location that I ever saw requiring the customer to hook up the trailer.

MICHAEL S 
Rating:
5.0

The gentlemen who rented me the equipment, was very polite and helpful.

PAUL H 
Rating:
5.0

Customer did not leave a comment.

Gregory B 
Rating:
5.0

very professional and friendly.

Gregory B 
Rating:
5.0

Moe was great to work with. Super helpful and professional. Best experience with U-Haul we’ve had. Thank you!

MEAGHAN B 
Rating:
5.0

Customer did not leave a comment.

DONALD N 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Great to do business with.

DENNIS D 
Rating:
2.0

If a customer requests a $19.99/day rental with a couple of dolly rentals plus mileage, a better estimate needs to be visible at the time of reserving the equipment. Somehow my $19.99/day rental turned into a $70+ daily rental. Ridiculous.

Nancy B 
Rating:
5.0

This was a great rental experience. I’ve rented at this location before, and they always are great.

PHILIP R 
Rating:
5.0

It was great. Thank you!

TINA H 
Rating:
4.0

It’s a shop / garage repair place. It is what it is.

KATRINKA E 
Rating:
5.0

Customer did not leave a comment.

SAM J 
Rating:
5.0

They were closed when trailer dropped off. However used them before and they are very good.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

VICTOR H 
Rating:
5.0

Customer did not leave a comment.

CONNIE P 
Rating:
5.0

Customer did not leave a comment.

LATOYA F 
Rating:
5.0

Customer did not leave a comment.

DANA W 
Rating:
4.0

Great stock and easy rentals. The location is incredible for my needs. Trucks are well maintained and clean.

TRACEY S 
Rating:
3.0

The location was closed so I didn’t deal with any people there. My overall experience with U-Haul wasn’t the best.

Kris U 
Rating:
5.0

Customer did not leave a comment.

KATRINKA R 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H 
Rating:
5.0

Customer service at both places was excellent and the equipment was in very good condition. Very happy with my experience. Thank you.

DEAN T 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

They were very courteous and efficient.

katrinka r 
Rating:
3.0

Customer did not leave a comment.

Paul E 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
5.0

Excellent customer service and communication!

PAULA K 
Rating:
1.0

Dude overcharge me and I only used it for 40 minutes.

Jermaine L 
Rating:
3.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

The employee was professional but very nice. First time renting a U-Haul and I would recommend anyone going here for their U-Haul needs. The lady explained everything I needed to know and I got all my boxes moved into my storage unit.

Amanda M 
Rating:
2.0

A one day rental ended up costing $250. Be prepared to pay excessively to use this service. The truck we rented was very rough riding. The engine light was on the whole time. It says it gets between 5 to 9 miles per gallon of gas.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

Kimberly H 
Rating:
3.0

Nothing

Russell L 
Rating:
2.0

Have a contact person with some personality. Was not told when I made the reservation that I had to have a deposit of $100.

MARY C 
Rating:
3.0

Customer did not leave a comment.

David W 
Rating:
5.0

Quick and easy! Made the short trip.

David J 
Rating:
4.0

The truck I rented was a piece of crap. The front end vibrates like the front tie rod ends were going to break or the tire was going to fall off, it drove like a tank. I wasn’t happy with the truck I rented.

john m 
Rating:
4.0

Customer did not leave a comment.

Larry S 
Rating:
5.0

I have rented from here several times over the years. Always happy with the service, and selection of rentals available

Wayne D 
Rating:
5.0

Customer did not leave a comment.

Roger P 
Rating:
3.0

Honor your commitments. Be on time.

sorrell k 
Rating:
5.0

I really can not think of anything that would of made this experience better. The location, selection of vehicles and service offered by this location are all great.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

Karen B 
Rating:
5.0

Great help dropping off. We’ve used this location before too. Solid people and a great drop off experience!

Winston r 
Rating:
4.0

Customer did not leave a comment.

Leland S 
Rating:
4.0

Customer did not leave a comment.

Kaila M 
Rating:
5.0

Customer did not leave a comment.

Denis K 
Rating:
5.0

Customer did not leave a comment.

Patricia W 
Rating:
5.0

Customer did not leave a comment.

Phillip S 
Rating:
4.0

Customer did not leave a comment.

Davey M 
Rating:
5.0

Customer did not leave a comment.

kathy w 
Rating:
4.0

Customer did not leave a comment.

David R 
Rating:
5.0

The woman running the desk was very nice and got us in and out and on our way with ease.

Blaine R 
Rating:
3.0

Double check the number of moving blankets ordered. I payed for 12 and only received 11. I could have also counted the blankets before I left with the truck, but I was in a hurry

Marc G 
Rating:
5.0

Great rental with awesome rental agent.

RHYANTHOMAS T 
Rating:
4.0

Only down side to it was the straps being froze other than that everything went better than expected

Michael C 
Rating:
4.0

Customer did not leave a comment.

ROBERT E 
Rating:
3.0

The location and pick-up process were fine with the representative of this location. However, it is the App and UHaul websites that are awful! They always get hung up and are not reliable.

Melanie P 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

It worked

Anthony S 
Rating:
4.0

Improvements of irregular unexplained charges. I was originally quoted $55 +gas if not replaced, then was charged $78 +$14 for gas, then checked my acct and have been charged $88 +$14 for gas.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

MaryLynn B 
Rating:
3.0

Location wasn’t the problem. The truck was a piece of junk. Had to get someone to jump the battery on the first night. When returning the next day, it broke down on the interstate. And we were still charged almost the full amount. Bad business

David M 
Rating:
5.0

Customer did not leave a comment.

Roy B 
Rating:
4.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Tamala H 
Rating:
5.0

We had to pick up a car carrier. Simple process, equipment there, ready, and in good working order. Customer service excellent.

Jeanne C 
Rating:
2.0

Employee was helpful getting back personal property that I had accidentally left in the truck such as my car keys or house keys as well as other personal effects of little value but still important that being said also end up getting charged a whole extra day when I was at most an hour late. That said the truck ran well and everything else was a positive experience I'm just not sure that charging a holiday for being an hour late is ethical but I guess that's the way the business is ran

Warren S 
Rating:
4.0

Customer did not leave a comment.

diana b 
Rating:
5.0

Customer did not leave a comment.

Cecilia R 
Rating:
3.0

Your online website/process is awful! It takes far too long to load from step to step. In my case, it timed out before I could get the keys AFTER I HAD ALREADY arranged for Payment! I had to call Uhaul to get the process completed and finish getting my truck. Return processing was equally as bad. I had to upload one image 6 times before it was finally accepted. PLEASE improve your online site!

MELANIE P 
Rating:
5.0

I greatly appreciated the timely call back about my rental and the east checkout/in experience.

JULIE S 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Customer did not leave a comment.

MARGARET R 
Rating:
5.0

Customer did not leave a comment.

Robin W 
Rating:
4.0

Customer did not leave a comment.

Davey M 
Rating:
4.0

Customer did not leave a comment.

Kevin H 
Rating:
5.0

I don't see anything they can do. I always rent from them they're the best.

Linda J 
Rating:
5.0

Customer did not leave a comment.

Donald N 
Rating:
3.0

Customer did not leave a comment.

DARRYL W 
Rating:
5.0

Customer did not leave a comment.

Jack P 
Rating:
4.0

The place was we rented from was fine. However the whole online check in process is absolute garbage. Had I known for sure they were going to be open on Saturday I would’ve chosen in person check in

Darren H 
Rating:
2.0

Customer did not leave a comment.

Markie H 
Rating:
5.0

Customer did not leave a comment.

Allan R 
Rating:
5.0

Customer did not leave a comment.

KEITH R 
Rating:
4.0

Easy in and out

James C 
Rating:
5.0

The location is a bit dated and looks unkept...no problems but it could use a parking lot clean and get rid of all of the tires

John J 
Rating:
5.0

Fast, friendly service. Was very pleased.

Harry R 
No reviews have been submitted for this location.
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