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SAMUEL C
Customer Reviews for Tread Pro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff
JAMES MI contacted the facility twice about remediating some of my charges on my rental, heard nothing back. Was supposed to get a call from a representative regarding my charge dispute and heard nothing.
Wesley RNo ramp in the trailer, would have been nice to have
JOHN CService was great! Trailer worked wonderfully.
RANDALL WIt was a huge benefit to rent a truck for my move. I will use u haul again whenever I need them.
SARAH YIt was a little tough figuring out how to navigate the app to handle the picking up of the truck. But that was probably more my limitations.
Karen CHook up the trailer for me. Only location that I ever saw requiring the customer to hook up the trailer.
MICHAEL SThe gentlemen who rented me the equipment, was very polite and helpful.
PAUL Hvery professional and friendly.
Gregory BMoe was great to work with. Super helpful and professional. Best experience with U-Haul we’ve had. Thank you!
MEAGHAN BGreat to do business with.
DENNIS DIf a customer requests a $19.99/day rental with a couple of dolly rentals plus mileage, a better estimate needs to be visible at the time of reserving the equipment. Somehow my $19.99/day rental turned into a $70+ daily rental. Ridiculous.
Nancy BThis was a great rental experience. I’ve rented at this location before, and they always are great.
PHILIP RIt was great. Thank you!
TINA HIt’s a shop / garage repair place. It is what it is.
KATRINKA EThey were closed when trailer dropped off. However used them before and they are very good.
JAMES SGreat stock and easy rentals. The location is incredible for my needs. Trucks are well maintained and clean.
TRACEY SThe location was closed so I didn’t deal with any people there. My overall experience with U-Haul wasn’t the best.
Kris UCustomer service at both places was excellent and the equipment was in very good condition. Very happy with my experience. Thank you.
DEAN TThey were very courteous and efficient.
katrinka rExcellent customer service and communication!
PAULA KDude overcharge me and I only used it for 40 minutes.
Jermaine LThe employee was professional but very nice. First time renting a U-Haul and I would recommend anyone going here for their U-Haul needs. The lady explained everything I needed to know and I got all my boxes moved into my storage unit.
Amanda MA one day rental ended up costing $250. Be prepared to pay excessively to use this service. The truck we rented was very rough riding. The engine light was on the whole time. It says it gets between 5 to 9 miles per gallon of gas.
Sandra CNothing
Russell LHave a contact person with some personality. Was not told when I made the reservation that I had to have a deposit of $100.
MARY CQuick and easy! Made the short trip.
David JThe truck I rented was a piece of crap. The front end vibrates like the front tie rod ends were going to break or the tire was going to fall off, it drove like a tank. I wasn’t happy with the truck I rented.
john mI have rented from here several times over the years. Always happy with the service, and selection of rentals available
Wayne DHonor your commitments. Be on time.
sorrell kI really can not think of anything that would of made this experience better. The location, selection of vehicles and service offered by this location are all great.
Christopher PGreat help dropping off. We’ve used this location before too. Solid people and a great drop off experience!
Winston rThe woman running the desk was very nice and got us in and out and on our way with ease.
Blaine RDouble check the number of moving blankets ordered. I payed for 12 and only received 11. I could have also counted the blankets before I left with the truck, but I was in a hurry
Marc GGreat rental with awesome rental agent.
RHYANTHOMAS TOnly down side to it was the straps being froze other than that everything went better than expected
Michael CThe location and pick-up process were fine with the representative of this location. However, it is the App and UHaul websites that are awful! They always get hung up and are not reliable.
Melanie PIt worked
Anthony SImprovements of irregular unexplained charges. I was originally quoted $55 +gas if not replaced, then was charged $78 +$14 for gas, then checked my acct and have been charged $88 +$14 for gas.
Patricia BLocation wasn’t the problem. The truck was a piece of junk. Had to get someone to jump the battery on the first night. When returning the next day, it broke down on the interstate. And we were still charged almost the full amount. Bad business
David MWe had to pick up a car carrier. Simple process, equipment there, ready, and in good working order. Customer service excellent.
Jeanne CEmployee was helpful getting back personal property that I had accidentally left in the truck such as my car keys or house keys as well as other personal effects of little value but still important that being said also end up getting charged a whole extra day when I was at most an hour late. That said the truck ran well and everything else was a positive experience I'm just not sure that charging a holiday for being an hour late is ethical but I guess that's the way the business is ran
Warren SYour online website/process is awful! It takes far too long to load from step to step. In my case, it timed out before I could get the keys AFTER I HAD ALREADY arranged for Payment! I had to call Uhaul to get the process completed and finish getting my truck. Return processing was equally as bad. I had to upload one image 6 times before it was finally accepted. PLEASE improve your online site!
MELANIE PI greatly appreciated the timely call back about my rental and the east checkout/in experience.
JULIE SI don't see anything they can do. I always rent from them they're the best.
Linda JThe place was we rented from was fine. However the whole online check in process is absolute garbage. Had I known for sure they were going to be open on Saturday I would’ve chosen in person check in
Darren H