Roaches and mice had gotten in our storage units. When unloading our 2 storage units we found many live roaches and in mattresses mouse droppings and in boxes
George H. | Overall Experience
Customer Reviews for Tri Star Storage 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great. They made moving and moving out very easy. Would definitely use Tri-Star again.
Sharon J. | Overall ExperienceExtremely helpful. Thank you so much!
andrew G.Customer service at this location is AWESOME !! They knew all the answers,proper hook-up, Everything is Top-notch. thank you..
David M.Representative came after closing to help me I can definitely recommend !
Takayla R.The mileage only took into account from the uhaul place where I rented the truck to my house then the drop off. It didn't include where I needed o go to actually fill the truck. 25$ charge for what you consider extra miles is unfair. I won't be using uhaul unless my $ is put back. There's always another company to choose from. Do better Uhaul
Mark B.They send you a link to log in and there's no Wi-Fi it's a dead zone and you have to log in there cause of gps they want your location so it took me 3/4 hours to try to get them on the phone it wasn't what I expected 😡
MARTINA S.I went there between the published office hours. Another person was waiting. The office door was locked. A number was posted which I called and was told no one was available. I waited over an hour before being assisted to get my rental.
Richard R.Came out and inspected the trailer before I got in unhooked. In and out in less than 10 minutes.
Dexter T.Horrible experience. I reserved online went by on a Friday on my way Out of town. Was in a hurry when I was signing the papers the last gave me my driver's license back and I said alright have a nice day with her and i both forgetting about the payment. No problem, that's understandable. I was on my way out of town like I said and just a few minutes after I left she called and informed me but as I said on way out of town and running behind so I apologized and asked if they would be open the weekend or I had to wait to Monday. After repeatedly asking me to stop somewhere like Walmart and buy a prepaid card with the money on it to give to her before 5pm (after 4pm already) she said Monday is fine but make sure it got paid. No problem. Before we hung up I asked her specifically would I have access to the unit over the weekend or would I have to wait till payment was made. She stated that I had already been put in system and my code for the gate would allow access. Saturday evening I went out to the unit D2 the one that was supposedly mine. It's got a big pad lock on it. That's funny I swear she told me I would have access?. Tried to call the number she was texting me from the day before when she was trying to get me to buy a prepaid card and send it to her because I didn't have time to turn around and got no response. Googled the phone number to the actual storage facility tried a few times no answer. I figured they weren't open weekends so no big deal there. Sunday I received an email from tristar storage noting that I had incurred a late payment fee for not making monthly payment on time. Excuse me? That can't be right. I'll call them when they open tomorrow and ask about this late fee and inform her my unit is locked. Monday comes and first right after the opening hour she called me to ask if I was coming by to make payment. I told her it would be after work and informed her about the lock on the unit. She said it's her lock. I reminded her she told me I would be able to access the unit so she walks out to the unit and it's not her lock apparently it's already been rented out. So she recommends I use unit d4. Alright no problem see you this after noon. 2 minutes if that, my phones ringing she's calling to let me know that over the weekend she rented out d4 but I can use one on the next building over unit C2.(I called several times over weekend for office phone and what I assume is her personal number she was texting from to ask about the lock no answer at all) Ok cool thanks for the information see you later today. Hang up and same thing happens again. Phone rings I answer, hey sorry you can't use that one either it's rented. B2 try that one. By that time I'm wondering, " do these people even keep track of who rents what unit or even which ones are currently unavailable and which units are empty? I'm just not sure I want to keep my stuff in a unit that may have been or may still be in future rented to someone else. I just don't feel safe doing that honestly. Even after all the hassle about which unit I would be using and thinking I had access to a unit that was already occupied and secured. She still expected me to pay the full price from the day it was reserved (at that time it had been a week I believe. Still yet to have access to a unit.) And pay the late fees and such because the day I came signed paperwork she put it in the system as paid cash in full. I quit answering calls I never moved out because I never moved in. This place is ridiculous. Paula was the woman's name I was dealing with.
Daniel L. | Overall ExperienceOther than the truck being dirty inside the cab the customer service was great at this location! Very friendly! Highly recommend this location because friendly people and great customer service is rare to find these days. My experience with UHaul before picking the truck up was not so good. I received a call from a call center rep I'm sure who told me that my truck wasn't available at the original location in Santee SC on the day we were on our way to pick it up. Then I had to drive 80 miles out of my way round trip which cost me time and money to fill that expensive beast. So not happy about that. I was only granted some extra free miles which overall I didn't need.
Holly B.