Customer Reviews for Tri Star Storage
(U-Haul Neighborhood Dealer)

48 reviews

2220 Peach Orchard Rd   Sumter, SC 29154

(803) 795-4326

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9:30 am - 5 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(803) 795-4326

2220 Peach Orchard Rd
Sumter, SC 29154

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 5 pm
  • Thur: 9:30 am - 5 pm
  • Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No

Edward L. 
Rating:
1.0

WE were charged for 40 added days even after I called and spoke with a representative that said I did all required steps to get off rental. I am asking that you not bill for any additional days as i turned this trailer in on the 5th day (4.9.22 to 4.14.22) Please confirm that you will be crediting my bill for the 40 added days.

gray B. 
Rating:
5.0

Customer did not leave a comment.

Lovice P. 
Rating:
5.0

Customer service was excellent! Very smooth rental process. Equipment worked great. No issues. Will use again and recommend to friends. Thank you

Steven H. 
Rating:
5.0

Great customer service

cynthia R. 
Rating:
5.0

Rented for 8 days, returned in 4 with no prorated refund. Also, had to visit 3 dealers to turn in in Dallas. Great trailer though. Fair price

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

She was extremely nice and very friendly. I have used this location before and I never had a bad experience.

Tricia J. 
Rating:
4.0

Checkin system didn't work, had to leave the truck there.

Clarrissa D. 
Rating:
5.0

Great storage unit with great workers, just wish you could access your unit for 24hrs.

JUSTIN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

SHARICE G. 
Rating:
4.0

Dude at the front desk was chill and cool as fuck

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Latoya E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim P.  |  Overall Experience 
Rating:
5.0

Paula was wonderful friendly and helpful! Would recommend anytime!!

Joyce G.  |  Overall Experience 
Rating:
4.0

Do a walk around the vehicle with customer

Marlon F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

I was told to do the hookup of the trailer myself. Then they came out afterwards and took pictures to see if I did it right before I could leave. Made sure they took pictures of the damage the damage to the right fender that wasn't documented.

Donald B. 
Rating:
5.0

One issue only was the storage road. Bumpy and has a bad drop in road. Needs resurfacing.

Frank B.  |  Overall Experience 
Rating:
2.0

Had wrong truck in system. Worker was very nice but. It took a hour to get it fixed to the correct price and truck.

JON M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

I rented a trailer for up to three days however on the contract it only showed one day as a result I was charged a late fee. I had to call and get the charge reversed which was a time consuming process!

GEORGE W. 
Rating:
1.0

I originally scheduled a 26ft truck rental at this location. I received a call from the location rep stating they didn't have the equipment so they scheduled the pick up at another location. That location couldn't rent the truck because the oil light was on. I then canceled online after calling the 800 number only the be transferred back to the same lady repeatedly who never assisted. I drove back to the peach orchard location and there were 2 26ft trucks. VERY POOR SERVICE!!

ANIX W. 
Rating:
5.0

Ms. Paula, so incredibly professional, was amazing to work with. She understood our needs and worked with us to fully accommodate our timeline.

LADOVIA D.  |  Overall Experience 
Rating:
5.0

Paula was always very nice and very easy to wrk with I would recommend to anyone.

RICK Z.  |  Overall Experience 
Rating:
5.0

The staff were pulling out if the parking lot as I was pulling in to see about a trailer. They noticed I was needing assistance and pulled back in to help me out. One checked me in and the other helped me hook up the trailer to my truck. Both were very hospitable, and displayed high levels of customer service. I'd recommend this location and will continue to use them for future rentals. Great job!

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

RALPH T. 
Rating:
5.0

Paula is accommodating and very friendly. She manages the facility well and I give her 20+ Stars!! Keep her!! She Thanks for a great stay...I could stay there, only because it was so far away from home and my other vehicle was housed someplace else. I would come back for sure - wish you had a 10X35...

karen c.  |  Overall Experience 
Rating:
3.0

Seem like the transmission is slipping

Jasmine W. 
Rating:
5.0

The manager, Paula, did a great job.

DORIS C. 
Rating:
1.0

Customer did not leave a comment.

CHARLIE J. 
Rating:
5.0

Paula did an excellent job each time I needed her.

Hunter I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Mallie R. 
Rating:
5.0

Open earlier

DANNY R. 
Rating:
5.0

Great customer service!

JALEESA W. 
Rating:
4.0

Customer did not leave a comment.

WESLEY G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Jake A. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Paula was amazing. She was the only one that I contacted that was helpful in our time of need. We had an emergency move out and had to do it in 10 days. If she wasn't able to give us a storage unit at an amazingly affordable price, we wouldn't have been able to do the move. Thanks Paula!

Cheryl M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Devyn C. 
No reviews have been submitted for this location.

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