Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very disappointed as I had to drive 40 minutes to go pick up truck from a different location caz you didn't have one in Lincoln Nebraska. That should be part of your service ensureing there is a truck that was ordered in that town. Not the customer s problem to go pick it up ,40 miles away and the drive it back ,40 miles to have it available for their move!
Ronda S
Rating:
5.0
Customer did not leave a comment.
KIRK C
Rating:
3.0
The pickup process took too long. It took me about an hour to get through. It would help to receive a phone call BEFORE the pickup. I was told I would receive one but never did. That would have been helpful.
FRED C
Rating:
5.0
I have no complaints
Wynnae K
Rating:
4.0
Even though they couldn't guarantee the truck we was needing even with 2 weeks notice, they suggested the location where we picked the truck up at, so quite helpful on that part.
ROBERT M
Rating:
4.0
We returned the Uhaul during off business hours. We did not have any interaction with personnel.
Lisa G
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
LARRY W
Rating:
5.0
Processing of information for rental could be quicker.
LISA T
Rating:
2.0
Customer did not leave a comment.
Seth L
Rating:
5.0
Customer did not leave a comment.
CHERI E
Rating:
4.0
Customer did not leave a comment.
Angela S
Rating:
4.0
None
Karie W
Rating:
5.0
Customer did not leave a comment.
TRACY C
Rating:
5.0
Customer did not leave a comment.
ANTHONY L
Rating:
3.0
Customer did not leave a comment.
Jayme A
Rating:
4.0
Satisfied with our rental.
Vicki H
Rating:
4.0
Customer did not leave a comment.
KAREN C
Rating:
4.0
Customer did not leave a comment.
Kelly G
Rating:
5.0
Customer did not leave a comment.
Andrea L
Rating:
1.0
This pickup was a nightmare!!! The wrong key was in the lockbox and the vehicle was dirty. We eneded up not getting the correct truck but had to make due as the owner did not answer uhaul's call and it was after hours.
Adrienne H
Rating:
4.0
the brake pedal movement seemed quite soft w. a lot of pedal travel
LOIS G
Rating:
4.0
Customer did not leave a comment.
LEONARD Z
Rating:
5.0
Customer did not leave a comment.
JEROME G
Rating:
5.0
Customer did not leave a comment.
BRADLEY O
Rating:
4.0
Transaction went smoothly
CaRLEEN S
Rating:
3.0
Those weekend rates be a budget nightmare. I had to get the truck for over the weekend but only used it on Monday and the price I paid was woo.
KEVIN M
Rating:
1.0
Cathy at Tristate rentals, where i turned in the truck, charged me for additional miles that i supposedly went over.
I let her know that i spoke with the uhaul employee when i picked up the car and told him that 58 miles was what it took to get from the uhaul location to the address i was moving to. It did not include the miles to pick up the furnitur3, not the miles it took to return the truck to tristate. The uhaul employee said he'd adjust the miles. When i turned in the car Cathy charged me for those miles. She was rude, and arrogant, and completely dismissive.
AARON P
Rating:
5.0
Customer did not leave a comment.
FRDRICK A
Rating:
1.0
the lady in Nebraska City took forever to give me a price on how much it cost to rent it. The another 45 min to fill out the paperwork.
MRK M
Rating:
3.0
Customer did not leave a comment.
Alan J
Rating:
5.0
The people were great and very helpful.
JOHN D
Rating:
4.0
Customer did not leave a comment.
ROBERT Y
Rating:
5.0
Customer did not leave a comment.
Cindy G
Rating:
3.0
Customer did not leave a comment.
Steve G
Rating:
4.0
Customer did not leave a comment.
mike t
Rating:
5.0
Customer did not leave a comment.
Garry G
Rating:
3.0
Customer did not leave a comment.
Brenda K
Rating:
5.0
Customer did not leave a comment.
Bill K
Rating:
5.0
Easy after hours drop off , no improvement needed . Selected No for was personnel helpful only because it wouldnt allow N/A because it was after hours
Donald K
Rating:
5.0
Customer did not leave a comment.
Stephanie P
Rating:
5.0
Customer did not leave a comment.
Fred A
Rating:
5.0
I filled tank completely up and so the next person will should still have full tank cost 100 to fill it, we got it on half tank but other than that great experience
Stasha A
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
Carl M
Rating:
5.0
The folks at Tri-State Rentals are extremely professional and a pleasure to work with for my moving and storage needs.
Ann F
Rating:
5.0
Customer did not leave a comment.
Todd F
Rating:
5.0
Customer did not leave a comment.
Jeanette K
Rating:
5.0
Customer did not leave a comment.
Terry H
Rating:
5.0
Customer did not leave a comment.
Liz S
Rating:
5.0
NA
Deane N
Rating:
4.0
Customer did not leave a comment.
Kiley P
Rating:
5.0
Customer did not leave a comment.
Walter H
Rating:
5.0
Customer did not leave a comment.
Sherri P
Rating:
4.0
Customer did not leave a comment.
TIM B
Rating:
5.0
Excellent experience. Couldn’t have been better.👍👍👍
John W
Rating:
5.0
Customer did not leave a comment.
Gregg R
Rating:
5.0
Customer did not leave a comment.
Ann H
Rating:
5.0
Customer did not leave a comment.
CHARLES J
Rating:
5.0
Customer did not leave a comment.
ivette j
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
The best U-Haul rental place;That I have ever used.
Marshall H
Rating:
5.0
Customer did not leave a comment.
Fred A
Rating:
5.0
The 4x8 was the perfect size for what we needed. We also really appreciate the closeness of this rental location. Tri-State is great to work with.
Michael G
Rating:
4.0
it looked good it was close,thanks
Jimmy E
Rating:
4.0
Customer did not leave a comment.
David D
Rating:
4.0
Customer did not leave a comment.
Richard W
Rating:
4.0
Customer did not leave a comment.
taylor j
Rating:
5.0
Customer did not leave a comment.
Sheri A
Rating:
5.0
These guys are wonderful. I had the wrong hitch ball size, and they went out of there way to switch our ball for one on their equipment. They were so helpful, courteous and fun.
Kelly S
Rating:
1.0
Customer did not leave a comment.
Jared M
Rating:
5.0
Customer did not leave a comment.
Catherine S
Rating:
5.0
Customer did not leave a comment.
WARD M
Rating:
5.0
The whole process was easy and efficient from start to finish. Staff was extremely helpful and friendly. Despite being snowed on, staff assisted with everything with a smile and genuine politeness.
Stephanie S
Rating:
5.0
Just keep doing what you are doing. Great customer service.
Lorenzo L
Rating:
4.0
Customer did not leave a comment.
Philip B
Rating:
5.0
All good!
Jeffrey T
Rating:
5.0
The couple who own this location are very friendly and helpful, definitely rent from them again!! 5 stars
Chris L
Rating:
5.0
Customer did not leave a comment.
BETH H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerald I
Rating:
5.0
Customer did not leave a comment.
Scott A
Rating:
5.0
Customer did not leave a comment.
mike h
Rating:
2.0
Poorly lit and marked
Ron K
Rating:
5.0
Kathy was extremely helpful!! Thanks!!
BARBARA M
Rating:
5.0
Customer did not leave a comment.
Adam K
Rating:
5.0
Customer did not leave a comment.
Chase L
Rating:
5.0
Customer did not leave a comment.
BRADLEY M
Rating:
5.0
This location probably doesn’t receive the recognition it deserves.
Stephen B
Rating:
5.0
Customer did not leave a comment.
Allen C
Rating:
5.0
Customer did not leave a comment.
Roberto B
Rating:
5.0
Very nice place thank you again
Denise H
Rating:
5.0
Great staff and facility. Very helpful and I appreciate all the assistance.
John S
|
Overall Experience
Rating:
5.0
Thanks for the more than 6 years of service! Staff was always friendly and access was always easy.
ANDREW H
|
Overall Experience
Rating:
5.0
Stored vehicle at location 2 windows smashed no camera footage all i got from them was that they weren't liable for damages do not recommend.
Tyler V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremiah D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry K
|
Overall Experience
Rating:
5.0
Had no issues
AMANDA M
|
Overall Experience
Rating:
5.0
Very friendly, organized, secure. Unit was clean and ready, instructions for access clear. Nice facility!
Privacy R
|
First Impressions
Rating:
3.0
Facility is nice but not uhaul affiliate so I didn`t not receive my free month storage as I was supposed to.