Customer Reviews for Tri State Rentals
(U-Haul Neighborhood Dealer)

366 reviews

5491 Hwy 2   Nebraska City, NE 68410
(From Co RD 56 & HWY 2 take service road to the top of the hill)

(402) 873-5252

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(402) 873-5252

5491 Hwy 2
Nebraska City, NE 68410
(From Co RD 56 & HWY 2 take service road to the top of the hill)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very nice and answered all our questions! Keep up the hard work!!

DANICA B. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Personell were courteus and helpful.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

WARREN C. 
Rating:
5.0

Lower your rates would improve for customers who spend more on fuel and food costs soaring out of control these days.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

WARD M. 
Rating:
4.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Kirt B. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
3.0

Was not sure where I was supposed to leave the vehicle after hours. It would be helpful to have a sign placed outside the fence to say where they would prefer for returned vehicles to be parked.

KENT S. 
Rating:
5.0

They were helpful and informative, I wouldn't change anything.

Marc W. 
Rating:
3.0

Customer did not leave a comment.

caleb C. 
Rating:
5.0

Customer did not leave a comment.

Kirt B. 
Rating:
5.0

Customer did not leave a comment.

Montana B. 
Rating:
3.0

It was late so no one there

ANASTACIA G. 
Rating:
4.0

when dropping off the truck, as in previous comments. i mentioned to tri state rentals about the brake issue.

robert M. 
Rating:
4.0

The service deck adjusted my bill, for mileage, as soon as I returned the truck. No hassles!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jerry K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
3.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

I've referred Carol and Gary ARINGTON to you from Syracuse. Hope they called you😊 Told them you're a great business to deal with!! I'm very pleased and would highly recommend you.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

no

GEN X. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
5.0

The truck was very clean. But I noticed a whistling at the drivers side window that never stopped. Not sure if the truck has a bent door or what . But it about drove me crazy. I would have to have ear plugs if I would have driven very far. But everything else was great !

DEBORAH H. 
Rating:
5.0

They were very helpful and knowledgeable in what my needs were!!! A+++++

SEAN F. 
Rating:
5.0

The employee was very friendly and made it very easy to pick up the vehicle!

JONATHAN C R. 
Rating:
3.0

Customer did not leave a comment.

John N. 
Rating:
1.0

I was never asked if I wanted the safe move protection she automatically charged me for it.. She also claimed that 50 miles was the minimum allowed in there system. I have been renting uhauls for years and have never heard that from any other dealer. Scamers

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Denise Y. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

W S. 
Rating:
3.0

I was unable to move vehicle so brought the dolly back within 2 hours. Was not offered refund. Will not use this location ever again.

Bill F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jackie R. 
Rating:
3.0

The tow dolley they wanted me to take on a 600+ mile trip had a bent axle and the tire was wore smooth at an angle. I said I'm not taking that. He said u know you're not buying it just renting. He did have another in really good shape that he gave me instead

Korey A. 
Rating:
4.0

Poor phone service in the area- could not do mobile return.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
Rating:
5.0

Nothing

Raymond M. 
Rating:
5.0

I think the signs where to turn into the store should be better. The driveway entrance is quite a ways away and to the side of the store.

GERALDINE A. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

DELANEY H. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
4.0

Customer did not leave a comment.

ULRICK S. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
3.0

The truck is in serious need of work. The brakes have issues. Sensors are off. And the cargo hull leaked. Majority of our boxes were soaked. Even ones in the attic area. We had boxes that had games in them and they are now ruined. Overall we were not pleased with our experience. It took over 40 minutes for the check the vehicle out yesterday which set us back and the check out process took us 20 minutes. We spent an hour just in checking the vehicle out and in. I have no issues with the place we rented it from. They weren't there and we knew that they weren't. I don't believe we will ever use the mobile check in and out process ever again. I've never had issues with U-Haul before but we are not happy with this experience. And to have spent as much as we did and now we have items ruined because the truck leaked. The whole point of getting a truck was to avoid the elements and that didn't happen at all.

Dustin C. 
Rating:
4.0

It was refreshing to visit this old location again. I will never use the Bellevue, NE location EVER again. The pompous, arrogant, disrespectful teenager, masquerading as an adult was more than I ever care to experience again. It was the worst and only horrible experience I've ever had with U Haul. If I ask not to have my picture taken by the owner using his cell phone, it should not have turned into a dramatized situation.

ALMA B. 
Rating:
5.0

nothing

Gary R. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Excellent service at tri state!!!!

Dotti E. 
Rating:
5.0

Customer did not leave a comment.

Kevan Y. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Rock Port U. 
Rating:
5.0

Customer did not leave a comment.

Ann F. 
Rating:
5.0

Good service.

David K. 
Rating:
5.0

Customer did not leave a comment.

Phil W. 
Rating:
5.0

Fast and helpful, will use them again

Jeff B. 
Rating:
5.0

Went to pick up the trailer but it had one iffy tire. As soon as I called it to the gals attention she was on the phone to find me a different trailer. I had to drive 20 miles to get it but I really didn't mind. Both places the gals were great.

Lawerance B. 
Rating:
4.0

Stay open longer on Saturday

Patricia A. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

AM/FM radios in the vehicles would be a great improvement. I know people are listening to their phone but in moving some distance different radio stations give a more local view of events

JOHN S. 
Rating:
5.0

Cathy was very helpful and nice to work with! Very pleased!

Linda G. 
Rating:
3.0

Customer did not leave a comment.

Marsha S. 
Rating:
2.0

The gentlemen was rude. It said on there website we could drop off anytime. They close at 5. We were there at 5. He just sat in his pickup and said we close at 5. Did not get out to even talk to us.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
3.0

I made a reservation about a month in advance and was assured I would have a vehicle. I called several times and was told to call the Friday before. On the Sat before I was to pick up my vehicle I received a text and a call that something was wrong with my reservation. The original location would not have a vehicle and I would have to drive over 20 miles out of my way to get one. I was told I would be credited 48 miles for the inconvenience--this did not happen. I was also told I would receive a price match of 12% off my total for AAA--this also did not happen. The truck was clean, and there was a former notification of a side-view mirror being cracked...although there was not a walk-around performed. The 1st time I went to apply the brakes I believe my foot could have touched the floorboard, also, due to the steering or alignment or both there was a lot of play in the steering wheel. Had I not had my son as a passenger I would not have felt safe driving this vehicle. It has been a while since I had to use your service, and if this is any indication of how customers are treated and vehicles are serviced and maintained I believe I will search for another company...even if I have to pay more. Thank you for time and consideration in this matter. Sincerely, Gary R Snyder

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Randy N. 
Rating:
3.0

From where I lived to where I had to pick up was over 50 miles away. I had checked several other dealers, and no one had the equipment I needed.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

EUGENE B. 
Rating:
4.0

Customer did not leave a comment.

Kelli J. 
Rating:
5.0

Customer did not leave a comment.

patricia P. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Kathy was very helpful, friendly, and very knowledgeable! Renting the car trailer was super easy! Thx

John A. 
Rating:
5.0

Customer did not leave a comment.

patricia P. 
Rating:
5.0

The check in lady was very efficient and our rental was a pleasant transaction.

Sheila D. 
Rating:
5.0

yes, very helpful and easy to work with.

SCOTT L. 
Rating:
5.0

Kathy and Her Team Outstanding!

Rich H. 
Rating:
5.0

Picked trailer up on a very cold cold snowy icy day paper was done speak

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
4.0

Customer did not leave a comment.

Dean K. 
Rating:
5.0

I returned the vehicle after hours and dropped the keys in the box so I had no interaction with the good people who work there. Excellent idea to allow drop offs though.

Lynden K. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
1.0

Truck didn't start, exhaust leak under the cab had to drive with window down because of fumes, grinding sound when starting truck, front end bounces going down the highway. I will never use uhaul trucks again and I've rented a lot in the past

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Great service and price. Thank you.

kelly B. 
Rating:
5.0

Customer did not leave a comment.

Rodney H. 
Rating:
3.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
No reviews have been submitted for this location.

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