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William B
Customer Reviews for Tri State Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The folks at Tri-State Rentals are extremely professional and a pleasure to work with for my moving and storage needs.
Ann FNA
Deane NExcellent experience. Couldn’t have been better.👍👍👍
John WThe best U-Haul rental place;That I have ever used.
Marshall HThe 4x8 was the perfect size for what we needed. We also really appreciate the closeness of this rental location. Tri-State is great to work with.
Michael Git looked good it was close,thanks
Jimmy EThese guys are wonderful. I had the wrong hitch ball size, and they went out of there way to switch our ball for one on their equipment. They were so helpful, courteous and fun.
Kelly SThe whole process was easy and efficient from start to finish. Staff was extremely helpful and friendly. Despite being snowed on, staff assisted with everything with a smile and genuine politeness.
Stephanie SJust keep doing what you are doing. Great customer service.
Lorenzo LAll good!
Jeffrey TThe couple who own this location are very friendly and helpful, definitely rent from them again!! 5 stars
Chris LPoorly lit and marked
Ron KKathy was extremely helpful!! Thanks!!
BARBARA MThis location probably doesn’t receive the recognition it deserves.
Stephen BVery nice place thank you again
Denise HThere isn't anything that needs improved. The customer service was perfect, I was busy hooking up the lights and Kathy had the trailer all hooked up and the chains on ready to tow. Great explanation of how the dolly operated and functioned. Very reasonable price as well.
Jason VMy order was messed up got charged alot alot more for a uhaul I didn't order cuz they where out didn't have a dolly even tho I ordered one so I paid 400 instead of 209 bull
Kaila PI will go to the L Street location in Omaha from now on
Jan KMake sure Kathy sticks around. She is very knowledgeable and safety conscience about the equipment. She double checks everything and makes sure you have everything you need before pulling out.
Scott RNone
David SWalk the customer to the rental and show the mileage, make sure they have everything.
Shelley WN/A
Patti HThis place was the best
Patsey NU-Boxes - Great Idea, HORRIBLE Execution. 1. Not enough containers. We had a 5 bedroom house and were told 7 containers. I ordered 8. I had to get a 26 foot truck for the rest of my belongings at the last minute. 2. There were WAY too many furniture pads. I had to return them to a store as I didn't have room for them all in my U-boxes. 3. Delivery. My original delivery date was to be 7/10 and I contracted moving help through U-Haul. On 7/7 I received a text asking where the boxes should be placed at my location of origin (not destination). It showed my U-Boxes still in originating location. I was told there had been a "system glitch" and my "new guaranteed delivery date" was 7/19. Told sorry, but nothing could be done. After delivery and move support cancelled, found out U-Boxes did arrive at destination by 7/10. Had to contract new movers separately. U-Haul had my moving help money for several months. In addition, destination location could not deliver all boxes and leave on ground as was done at originating location. In the end Tri State did what they could to help us. Kathy was very helpful. I do not blame them for these issues.
Jennifer TPickup was a breeze. The older gentleman was very nice and even hooked up the trailer for me even though I si I would get it. Drop off was not as pleasant. "The lady there was lacking customer service skills" definitely could have said some things but just smiled and left the trailer.
David JI was double charged by the local pickup location. I will resolve it tomorrow
Kenneth PUhaul is great for moving. Definitely we can recommend to someone.
NGOR KMy original reservation I was told by a customer service representative, it wasn’t reserved, I had a confirmation # which she stated wasn’t in the system., I had reserved a 20’ truck for 10 am. She told me I could use the smaller truck instead in which I still couldn’t access online & this was @ 12:15 pm , I then called again & was helped by a different representative, she stated I did indeed have a reservation, so she went through the process of canceling smaller truck & rescheduling access to a 26’ truck in which did finally work, but we didn’t get it until 1:15 pm. I had people waiting to help me move since 10 am. I asked the representative if I could get some type of discount & she stated she would decrease the amount owed by $50. She was very helpful, I was still charged the full amount of $68 but am hoping to receive the $50 credit for all the hassle & inconvenience to myself & movers helping me.
Mary TNothing different
JOHN GGreat staff and facility. Very helpful and I appreciate all the assistance.
John S | Overall ExperienceNothing at this time.
David AHave a better advance notice to alert a person when the turn off road is coming up. A customer is traveling a pretty speed and should not have to make a sudden slow down desion to turn off a very high speed road.
David FThanks for the more than 6 years of service! Staff was always friendly and access was always easy.
ANDREW H | Overall ExperienceNothing-I was pleased with the service and process at Tri-State Rentals in Nebraska City so nothing is needed for improvement.
WIRTH DStored vehicle at location 2 windows smashed no camera footage all i got from them was that they weren't liable for damages do not recommend.
Tyler V | Overall ExperienceThe lady that runs it is very nice and always helpful!
Matthew JBe open all day on Saturday so customer doesn't get charged another day like I did.
David AWas asked to drop off truck at different location than I’d originally wanted in Oklahoma. The drop off location instructions I was given were not accurate and I drove all over looking for drop off. Giving employees better location instructions would be helpful. Immensely.
Sarah MEasy like Sunday morning
TERESA MHad no issues
AMANDA M | Overall ExperienceVery friendly, organized, secure. Unit was clean and ready, instructions for access clear. Nice facility!
Privacy R | First ImpressionsFacility is nice but not uhaul affiliate so I didn`t not receive my free month storage as I was supposed to.
Privacy R | First Impressions