I had a wonderful experience with U-haul services. I would highly recommend U-haul to my family and friends. I definitely would use U-haul in the future if I need to rent a truck or any of your services you provide..
Denise A
Customer Reviews for Amen Ethio Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello, and good day! I rented a U-haul truck on the evening of 8/4 using the U-haul app at the store location. It was a terrible experience. Renting a truck afterhours, when the location is closed, and no one is around to assist, can lead to confusion, as was my experience. I tried to rent the truck for 8/5, for 24 hours. Drop off was 8/6, at the same location. Using the app, on Monday evening, 8/4, the font is very small in the app, and hard to read. I followed the steps in the app. I was able to complete the verification step, then nothing. The app did not provide further steps to complete my request, and get the key for the truck, I had to call support for assistance. After about an hour, I was able to finally complete the check-in process, and get the key from the lock box with the help from support. Mission accomplished! We drove off. Next day, truck was dropped off at the location we rented the truck from. I walked into the store, handed the key to the person behind the counter. He was very young. He made a call, hung up. Then thanked me for returning the truck. I left the store. Next day, 8/6, I get a call from U-haul Traffic, and was informed there was confusion in the trucked being returned. It was returned as late, and the wrong location (?) I assured them that the truck was returned on-time, and to the correct location. After some additional investigating by U-haul, the issue was resolved. Thank goodness! However, as a customer, if there is internal confusion between the store location, and U-haul, I should not have to pay the price.
Craig SMoved to a location where no one spoke English. I was given the wrong truck which made the self check in process brutal! Almost worth getting a moving company next time.
Stanley KThe guy at the counter had no idea how to help myself or another guy trying to pick up our trucks. I was sent to this location after originally booking the official uhaul location off Havana. I got there on time to pick up my truck, did the check in on the app, it directed me to show my screen to the person at the counter, and he didn't seem like he knew that anybody would need anything from him and didn't know a thing about the lock boxes right outside his store. I went back and forth with him and the supervisor trying to get things sorted out and finally picked up my truck after 30 minutes of BS starting my move off on a really stressful and irritating note.
Elizabeth KEverything was great and went smoothly .
Marcos CAmen was helpful and great customer service.
Eric FI was told $55 plus mileage when I made the reservation. When I got to the place, it was all the sudden $75. When I returned it, it was then $89. Why? Looking at the cost break down it’s full of hidden fees and when businesses this, guess what? The consumer is automatically pissed off and no longer wants to use your service. Surprise. The mileage for me- I drove it a total of 2 miles. The uhaul store pickup closest to my housing was a mile away. The uhaul staff called me and asked if I could change locations and they would give me a credit, so I said yes. However this new location was in a very odd shopping center at a corner store bodega. Why? I had no idea where to even pick it up, never in my life have I picked up a uhaul from a random person at a random corner store that has zero affiliation with uhaul. I guess uhaul lets people do this now? I found it very off putting and unprofessional. It did not feel good or safe to pick up from. And it was very confusing process with no explanation. I rented a dolly and moving blankets. Got the dolly, not a blanket, I want my $5 back. I’m happy about the credit but not the experience overall. Next time I’d rather spend my money higher movers with a truck. Bad vibes all around. It’s gonna be a no for me
Kelly C