It took them half an hour to hand over the car; the person in charge had no idea about the process.
Jennifer a
Amen Ethio Mart LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Uhaul moved my pickup to 5 miles away. Then I get there and the truck is empty. Then I find there are no blankets but I'm charged for two. 95 dollars to fill that tank and they only credit me 9.95. worst ever I will never come back unless someone makes this right .
Jeff KI had a wonderful experience with U-haul services. I would highly recommend U-haul to my family and friends. I definitely would use U-haul in the future if I need to rent a truck or any of your services you provide..
Denise AHello, and good day! I rented a U-haul truck on the evening of 8/4 using the U-haul app at the store location. It was a terrible experience. Renting a truck afterhours, when the location is closed, and no one is around to assist, can lead to confusion, as was my experience. I tried to rent the truck for 8/5, for 24 hours. Drop off was 8/6, at the same location. Using the app, on Monday evening, 8/4, the font is very small in the app, and hard to read. I followed the steps in the app. I was able to complete the verification step, then nothing. The app did not provide further steps to complete my request, and get the key for the truck, I had to call support for assistance. After about an hour, I was able to finally complete the check-in process, and get the key from the lock box with the help from support. Mission accomplished! We drove off. Next day, truck was dropped off at the location we rented the truck from. I walked into the store, handed the key to the person behind the counter. He was very young. He made a call, hung up. Then thanked me for returning the truck. I left the store. Next day, 8/6, I get a call from U-haul Traffic, and was informed there was confusion in the trucked being returned. It was returned as late, and the wrong location (?) I assured them that the truck was returned on-time, and to the correct location. After some additional investigating by U-haul, the issue was resolved. Thank goodness! However, as a customer, if there is internal confusion between the store location, and U-haul, I should not have to pay the price.
Craig SMoved to a location where no one spoke English. I was given the wrong truck which made the self check in process brutal! Almost worth getting a moving company next time.
Stanley K