Moved to a location where no one spoke English. I was given the wrong truck which made the self check in process brutal! Almost worth getting a moving company next time.
Stanley K
Amen Ethio Mart LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The guy at the counter had no idea how to help myself or another guy trying to pick up our trucks. I was sent to this location after originally booking the official uhaul location off Havana. I got there on time to pick up my truck, did the check in on the app, it directed me to show my screen to the person at the counter, and he didn't seem like he knew that anybody would need anything from him and didn't know a thing about the lock boxes right outside his store. I went back and forth with him and the supervisor trying to get things sorted out and finally picked up my truck after 30 minutes of BS starting my move off on a really stressful and irritating note.
Elizabeth KEverything was great and went smoothly .
Marcos CAmen was helpful and great customer service.
Eric FI was told $55 plus mileage when I made the reservation. When I got to the place, it was all the sudden $75. When I returned it, it was then $89. Why? Looking at the cost break down it’s full of hidden fees and when businesses this, guess what? The consumer is automatically pissed off and no longer wants to use your service. Surprise. The mileage for me- I drove it a total of 2 miles. The uhaul store pickup closest to my housing was a mile away. The uhaul staff called me and asked if I could change locations and they would give me a credit, so I said yes. However this new location was in a very odd shopping center at a corner store bodega. Why? I had no idea where to even pick it up, never in my life have I picked up a uhaul from a random person at a random corner store that has zero affiliation with uhaul. I guess uhaul lets people do this now? I found it very off putting and unprofessional. It did not feel good or safe to pick up from. And it was very confusing process with no explanation. I rented a dolly and moving blankets. Got the dolly, not a blanket, I want my $5 back. I’m happy about the credit but not the experience overall. Next time I’d rather spend my money higher movers with a truck. Bad vibes all around. It’s gonna be a no for me
Kelly C