Customer Reviews for Triangle Tires
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff was very helpful and went above and beyond to assist me

Rating:

3.0

The good: Workers were friendly & helpful. The truck drove well. The bad: On pickup, the truck cabin smelled like cat urine and the windshield needed cleaning on the inside. Truck should have been cleaned before re-rental.

Rating:

3.0

The lot was very small and difficult to navigate a truck through, there was barely space for us to park. Hours are only 8am-12pm so I can't say whether the personnel were helpful or not. I'm not sure who's able to drop off a truck before 12pm when moving, but it would be nice to have someone there until the afternoon just in case there's any issues. The key drop off was easy enough though, and thankfully we had an easier time with the app when dropping off. Nothing terrible about the experience at all, I just wouldn't say it's above average. I will say however that the location was very convenient to us since it was less than 10 minutes from our new home.

Rating:

4.0

The location was fine. However, the electronic / app reservation, check out, and check in process was horrible. And I felt ripped off by the final fee. But that is all at the corporate level, not the location level.

Rating:

3.0

I had a very good experience. The owners at this location are fantastic. My only complaint is that the U-Haul app would not upload my photos upon check out, and that was frustrating.

Rating:

3.0

I left the blankets in a pile in the truck and was charged $25 for not folding them and I turned the truck in with slightly more gas then when I received it and was charged $4.50 for fuel. Both were really irritating. The blankets were apparently in the contract but the fuel was just an unauthorized money grab.

Rating:

4.0

Did not realize that you charge for returning a truck after hours. 24 hr. return is advertised but you are not warned that you will be charged for returning the truck..

Rating:

2.0

We put in more gas than was in there. And you’re charging me for too little? We documented everything, gas all of it! I don’t appreciate this in the least! We dealt with Taylor and she said everything was fine including gas, and I owe you nothing! Melani Aines 912-266-1691 CALL ANY TIME!!

Rating:

5.0

great equipment and service.

Rating:

3.0

Only went 50 miles and made sure there was plenty of gas, but it still cost me $275. Very expensive for one day of moving

Rating:

3.0

This was the closest location to me. Everything was fine.

Rating:

5.0

Great customer service and overall experience!

Rating:

5.0

Las personas son muy buenas y amables se portaron muy bien lo único que el vehículo estaba sucio en las dos cabinas pero en lo demás todo estuvo muy bien

Rating:

5.0

We rented a 9' van on-line and it was ready and very clean for us upon pick-up. The Clerk Cathy, was very courteous, explained everything well to us, and made sure we didn't need anything else or have any questions. The return was equally as pleasant. We highly recommend this location!

Rating:

1.0

This location does not provide you with paperwork that records the mileage or gas level upon renting the truck. I was stressed about moving so I did not notice this until later in the day. They operate very differently from what I have experienced at other locations. I have rented trucks 5 times in the past 4 years, and this one was lax about how they operate. They charged me for miles I did not drive, and gas was not full. I lost 40-60 dollars because I used this location instead of the U-Haul-operated location. I chose this because it was closer and that was a costly mistake. I learned my lesson. If it is not run by U-Haul, do not use it.

Rating:

3.0

They complained about us bringing equipment they didn't need.

Rating:

3.0

The site does not look great but that is not so important. Not easy to pull into and limited parking space.

Rating:

5.0

Love the customer service. She’s so friendly and very helpful.

Rating:

5.0

The van was above and beyond what I hoped for. Newer and cleaner than I expected. I appreciated the mirrors and back up camera.

Rating:

5.0

Excellent service 👌👌👌👏👏

Rating:

3.0

Access into the location was very tight. The app gave me the biggest problem in that it kept saying the photos had to be retaken multiple times. Each time I had to move the truck to be able to take a picture. After 30 minutes I approached the staff and when she looked it up it said that the tuck was already turned in. Even after I left the app said I still needed to turn it in.

Rating:

5.0

The drop off was perfect

Rating:

5.0

Service was very good.

Rating:

4.0

Woman who assisted me was pleasant and helpful

Rating:

4.0

i was struggling parking the trailer. a staff member approached and asked i'd like her to guide me or would i like her to park the trailer. she of course was able to park it within a minute or so.

Rating:

4.0

Very nice staff. A bit rough in terms of looks but very pleasant experience overall.

Rating:

2.0

Driver side window did not fully roll up, and the wrong accessories were added. We got furniture pads which we didn’t need and did not receive the appliance dolly we were charged for.

Rating:

1.0

worst experience I've ever had, from the waiting time to be served, to the quality of service and cleanliness of the vehicle. the vehicle got wet inside and ended up permanently damaging our wooden dining table. never again

Rating:

5.0

Friendly customer service! Easy from start to finish!

Rating:

5.0

Great customer service

Rating:

5.0

Best UHAUL experience ever (and I have a lot of moving experience w UHAUL over the years). Efficient, kind, and professional. Keep up the great work Triangle Tires UHAUL.