My one real complaint is that the vehicle should always come with a full tank of gas. I ended up putting too much gas in it when I filled it prior to returning it so someone gets a free ride on me... that isn't right.Stan A.
Customer Reviews for Trim Line of Burloak
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lina P.
There was no access to get the code on the dashboard on the uhaul app and so we could not get the keys. A guy arrived later with the keys in hand, and processed the access code on arrival. We were 2 hrs late as a result which cost us a lot of money. We needed to delay our movers as well our elevator time. We would like a deal. Thank youKate J.
Customer did not leave a comment.Andrew H.
Your automatic on-left me process was horrible. The application was not intuitive in any way and was full of gotcha's on both the pickup and return. We waited on hold for over 45 minutes for support. The app had browser, location and refresh issues. On return, we found the application so cumbersome that we assumed it was designed to get us to through our hands in the air and just pay the $20 convenience charge. Same problems as login. No person over 30 would get this app. Why use just a phone? It is hard to read as the size is to small.John F.
Customer did not leave a comment.EDWARD K.
The experience was very good. I was disappointed that I put in an extra half a tank of gas and then was still charged for extra kilometers. I would say that U-Haul made off very well with me. I would've expected that in the extra kilometres would've been offset by the generosity of filling the gas tank up so significantly. That was disappointing.GEORGEA P.
Nothing that I can think of.ELIZABETHA N.
Van was clean but had the odour of horse poo in the back from previous user/s.. I alerted U-Haul to let them know. Hopefully the smell will be gone for the next renters.Terry S.
Original booking not avail. wassuggested something 45 mins away and a summer truck. Check engine light on. Spent 30 mins to reach customer care. Wrong rental drop off location.Srijeeth S.
Guy was very nice.We returned the truck after 5 PM and he did not charge anything and he even did our checkout on line.Milkha S.
the interior of the truck was a bit dirty and had some pieces of trim missing. Otherwise the truck worked great for the purpose it was intended for.Michael H.
I asked at what time do I have to return the truck, and the guy helping me told me if I do it before 8:00 am I won't be charged extra. I return the truck just after 7:00 am and I got charged an extra day of rental and another day of insurance as well. I end up paying twice than I was supposed to do it. I tried to call to get my money back but nobody answered the phone.JUAN T.
Customer did not leave a comment.TYMOFIYIGOROVY K.
Customer did not leave a comment.ABEL E. M.
Better direction on where to park the truck on return. The parking assigned is clearly designated for Uhaul.Don S.
First of all the owner is VERY RUDE!!! He called my phone on his personal number lastnight at 10:30. Then got upset when I called him back this morning thinking it was a number I could call to find out about some stuff that was left in the truck. His response was VERY RUDE and he spoke to me as if I found his number somewhere and messaged him out the blues when he was the one that called me after hours on his PERSONAL number.ROHANROMAINE B.
Customer did not leave a comment.James P.
I booked a one way vehicle at one location. That location was changed last minute. I booked to travel to London from Burlington and Uhaul was aware. Yet I got a vehicle with only 3/8 of a tank of gas which meant I had to get gas prior to going to the condo and I had moving people waiting which meant I was late. As well I got a text about hauling a trailer behind but that trailer was not at the location to do so. So I missed the opportunity for the $50 credit.Pat R.
Customer did not leave a comment.RYANM F.
Customer did not leave a comment.Nick P.
The worst experience ever!!! There was no technical support for the online smartphone app, I spent and hour and a half sitting beside the truck, after my reservation was cancelled, and tried to get another one, The gas charge was 40$ which was NOT in the contract, I contested the bill, and there was someone who would call me within 48 hours...3 days later no call!!! NEVER EVER EVER AGAIN WILL I RENT FROM SUCH A TERRIBLY ORGANIZED, AND CORRUPT COMPANY, YOU JUST DON'T GIVE A SHIT ABOUT PEOPLE, ONLY THE MONEY!!!!!!! A FAILURE, NOT TO MENTION THE TERRIBLE DANGER OF VIBRATION WHEN DRIVING AT 55 TO 60 MPH, TERRIBLE TERRIBLE TERRIBLE, DISHONEST!!!Tom M.
Vehicle was caked in ice. Vehicle was parked across from business where I got the key so they knew it was encased in ice and then covered with snow. No ice scraper was available and even at 5'7â€ I could not clear windshield of snow Tho make this booking I have had to speak to customer service twice and both times the representatives were not friendly, abrupt and reflected poorly on the company. I spent over a half hour using the automated check in which included an eternal wait for customer service to answer. If that wasn't bad enough then my rental time slot included the time I spent sitting in the parking lot waiting for the automated check in. How is that fair? Next time I will rent from Home Depot. No one with half a brain would put up with this poor service again. I-Haul was never like this before.Cynthia H.
It was good to have the neighbourhood location, but very hard to find.Colin C.
Pictures of the van weren't real, van had damage to the roof. Van had dirt and dents inside.Chedi B.
Customer did not leave a comment.yuriy D.
Customer did not leave a comment.John B.
Excellent service. Great price. Suited my needs perfectly.Stephen B.
The truck was poorly maintained. It was leaking gas from somewhere. I have used U-haul trucks several times over the last year. This trip required twice the amount of gas. The staff at this site misled me by telling me I could return the truck wherever I wished. This was false and ended up costing me more. Very dissatisfied.ROSE B.
The individual that ran this location was ignorant and 2 hours late arriving to open so I could pick up the truck. They were unapologetic and acted as though I had inconvenienced him. The wipers did not work on the truck depending on the key you used which we figured out several hours later. The cardboard sign was still in the window when we picked up the truck. It took at least half an hour to actually get the keys for the truck once he arrived. I am so disappointed with the service in general. An already stressful day was made even worse by delaying pick up by 2 hours. I had people waiting and we ended up moving in the rain because we had been delayed in the morning. The customer service agent I spoke with was not very sympathetic. I will never rent a truck from Uhaul again. I had reserved a truck weeks in advance to ensure the day would go smoothly. It might not be all uhaul locations but this rental agent is an absolute embarrassment to your business. There was another person waiting for a 29' truck and they were equally upset.Michelle B.
Great service from there. Manager was particularly helpful and knowledgeable. Thanks.Domingos L.
Nothing over all we had a good experienceRichard P.
The pick up took to long. Unable to receive the code to access the key for the truck. I had to call customer service for assistance and that took over half an hour to reach. Many attempts then finely we got the box open.Omar C.
Horrible experience.Doyle J.
On return of the key, the store was closed so it was an easy key drop off.Mandy C.
Ensure that trucks are ready to be used. The battery in the truck was dead . A service technician did resolve the issue in just over an hour. The Uhaul operator was very professional and did his best to prevent any further delays.William S.
The after hours pickup was okay, except if I hand't checked in the morning before I left I would have arrived at the site with no access to the truck. The guy that came did a good job, but if the truck was returned incorrectly you should have been able to let me know and deal with the issue without me having to call you.Chris M.
The location and the overall service was great but the only problem was that the app was not working properlySanmugaratnam N.
Customer did not leave a comment.ALLISON N.
What a fucking joke. I will never use uhaul again. Ever. Customer service takes forever and is useless, overcharges are insane, drop off and pickup we're a nightmare.Harrison H.
Customer did not leave a comment.Liz W.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Petra S.
Customer did not leave a comment.David B.
Customer did not leave a comment.Killeen L.
Make sure you're not overcharged as my invoice added a $16.95 km charge when my rate included 150 kms and I only drove 149 km. I pointed this out to the owner and he adjusted the final amount that was to appear on my credit card.Paul T.
We dropped off after hours, so cannot comment on the location itself.katherine R.
Excellent customer service at pickup and at return. On-site parking convenient and readily available. Location was within 2 mi. of my residence. An on-line explanation of procedures for returning a vehicle after the U-Haul outlet's business hours needs to be added (or improved) in the Q&A section. You should also clearly explain that returning the vehicle to a different local outlet changes the contract terms from 4-hr @ $19.95 to a higher rate. This may be obvious if the other location is in a different city, but not so obvious when there are 4 or 5 local outlets to choose from -- some open, some not -- on a Saturday or Sunday afternoon.John J.
Customer did not leave a comment.Reena L.
Customer did not leave a comment.Catharine A.
Location is easy to get to and there's a gas station on the corner! The rental was an easy process and the staff is great. I'd recommend this place if you need a truck .eduardo M.
Great service ThanksFaisal M.
Customer did not leave a comment.Valerie H.
Very polite and friendly, made the experience very easy and smooth. Explained everything in full detail, I will be back.Robert L.
Customer did not leave a comment.Fraser M.
Mobile app was not working properly. Couldn't take picture of driver. Had to call 1-800 and got transferred twice before someone could help.Seth B.
Customer did not leave a comment.DAWOD K.
Customer did not leave a comment.Seth B.
The gentleman helping me at the location was very helpful and friendly. The truck was very clean and the process was simple!Nick O.
the van had alot of mud on the outside and debris that smelt like chicken shit inside back of van. need i say anymore.Greg B.
Customer did not leave a comment.Benjamin B.
We had a very good experience. The staff were helpful, the van in good condition and since we made the booking and check-in online, we had everything ready in few minutes after we arrived .Adrian S.
Customer did not leave a comment.Jordan T.
Make finding from the road easier, the sign is hard to see.Nicholas B.
Equipment was ready on time with the dollies and blankets I had requested. Having gone through the Express Online Check-in made that process go very smoothly. Helpful and courteous staff. Returning the 26' truck to the rear of the unit, which is behind a fairly busy Tim Horton's drive-thru, may bear review. I didn't have a problem with it, but others, especially if they don't have a spotter may find backing the truck up between the other commercial vehicles onsite problematic. Vehicle storage in the main parking lot may be preferable. Overall a good experience.Nicholas B.
Online pickup is super easy and quick! Everything went smooth.Natalie D.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Stewart H.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Adrienne S.
We reserved the truck online 5 days prior to when we needed the uhaul. On the morning of our move, my husband arrived to the Trim Line of Burloak location at 9am, our designated pickup time, only to discover a closed store front. He drove to another local uhaul dealer and they were able to tell us that that location was open by appt only... well we had a confirmed reservation so who knew we needed an appt to pick up the truck. In the end, my husband had to travel back to the original dealer, and wait upwards of half an hour for someone to arrive to give him yhe truck. We barekuDavid S.
Customer did not leave a comment.lucille P.
Customer did not leave a comment.Freddie A.
Customer did not leave a comment.ASHRAF M.
Customer did not leave a comment.Edith G.
Drop box sign is difficult to find.Alexander F.
My only disappointment was I specifically asked for a vehicle that could carry three adults safely. When I collected the truck - it only could carry two adults - so we had to revise our plans for transporting the next day. The only offer made to me was to upgrade to a more expensive truck - I didnt think that this was correct!Julie G.
My today experience was absolutely disgusting from start to finish. I booked a day in advance a cargo van looking to move just a mattress. I supposed to take the car at 10am, arrived at the store at 9.30 (the store was disgusting overall). The only one person in the store asked me 5 times my personal information and inputted again ( as he mentioned I cant use my on-line application). Over 45 minutes waiting and as well have to wait to take a call for the printing house (the other business they own), and listen to the entire conversation. After 45 minutes still can't process the order, called the manager and told him to give me a 10'van the only other van they will have in the parking and they will apply the rates for the cargo van. Told him I am not happy, first because the cost of gas will be bigger, I don't need such a big car and third I am not confident to drive this car. As they have the van in the parking lot I need that one. He told me he cant process the order for the cargo van!?! Since was already close to 11am and the person from where I have to pick up the stuff was waiting I accepted to take the bigger car with the charge per km for the cargo van. He didn't come with me to show me the fuel or km...the car was dirty, coffee all over. The car was almost with no gas...show me that I can drive max 31miles. When I bought the car back he told me that the fuel was over a quarter, and if don't want to pay extra I have to go and put more gas. I show him the receipt with the time and amount I added and did the math and showing based on the KM I drove will be impossible to have a quarter when I left. I added, whatever another 20cad in gas. Finally, when I check the invoice he charged me all the fees like I rented the 10" not the cargo as he mentioned in the morning. He told me that is automatically paid from my card he added in the morning and I have to call the manager for my invoice to be adjusted...TO CALL THE MANAGER it is absolutely ridiculous after the terrible experience I went through. He told me plain and simple, this is what I have to do if I need the difference back. I have my reservation from online with the type of the car I ordered, I have the time I arrived and left the parking, I paid extra for the gas and accepted to drive a car I was not looking for...and, in the end, I have to pay extra or if I am not willing to, I have to call the manager, hunt him whenever he will be willing to speak with me and fix my invoice. IT IS RIDICULOUS! This is not the first time I am renting but I never had such a horrible experience like today! But this is the first time from this location and for sure will be the last one. Thank you for reading my long review and hope you can fix this issue asap.Gabriela C.
Customer did not leave a comment.gary M.
very accommodating on short notice! will return again.Przemyslaw M.
Customer did not leave a comment.Russell S.
I made the order on line for a 2pm pick up and nothing was ready. I only got the truck at245. I ordered pads online and the location had no pads. I order another piece of equipment to assist in moving and they did not have one for me I am very discouraged from using uhaul again. The customer service was below poor.DAVID F.
There was a problem with the computer system which resulted in a long time to check out, despite the fact that I had checked in online. And I was invoiced for insurance coverage that I did not want. It was resolved but I had to call in to have this corrected. First time dealing with Uhaul, not the most straightforward rental experience I've had.julie M.
The self serve and how it works needs better help information (ex. I did not know that I needed to install an app until I arrived to pick up the van). Once I figured it out I liked it and I would do it again.Bryan M.
I hold dual citizenship.l & it's because I absolutely love Canada. But most of my family and friends agree that when in Canada, the Canadian version of your uHaul has the absolute worst customer experience ever!!! In any country in which I have lived, which are four total countries, by the way. They argue with customers, hang up in their faces, (I have seen this in person)c, etc. I called in several days ago and heard one of the reps arguing with a customer..., telling him to stop talking!!! (In a disgruntled fashion). I'm sure it was because they had either switched his location of pickup or they had changed his preferred equipment. They always overbook. They change the locations of your pickup without telling you. Yes! It's the norm here. It's happened to me three times in one year. And they treat me better Han most customers because I don't put up a fight. Last time, they called me 30 minutes before my pickup to tell me that my pickup had been moved one town over. This wrecked the plans of my moving company, as well as my plans. They also change your equipment very often. Don't take my word for it. Just ask all of this end of Ontario. They'll tell you.MR. B B.
Customer did not leave a comment.Giovanni P.
I called to the U-Haul to confirm about drop location. I dropped the track at the provided location, with full gas (I have a pictures) they still charged me additional 15 CAD for unfilled tank.kosta P.
Customer did not leave a comment.Russell S.