Customer Reviews for Trim Line of Burloak
(U-Haul Neighborhood Dealer)

Rating:

3.0

No parking for drop off and difficult to get around the building

Rating:

5.0

Keep providing the awesome customer service that I experienced! This was my first time using the self drop off. Even though it was after hours one of the guys there came out and helped me! Amazing job!

Rating:

4.0

The dolly that was to be included, I needed to go a different location to pick up. Also,my pick up location was moved one day before.

Rating:

3.0

Very friendly manager and staff.

Rating:

3.0

Too expensive for gas filling

Rating:

4.0

Checkout process needs to be tested on iPhone to ensure user is not kicked out of check out process (I.e. alert closing unfinished process)!

Rating:

3.0

When I picked up the truck, there was garbage inside and the back had not been swept out. Not all damage was identified-I had to upload photos of the damage I found.

Rating:

3.0

The mileage has me confused the paper work states .89 per km yet we are charged 1.43 as well the lock box system was very hard to use

Rating:

1.0

Lock box was frozen, zero dollys of 4 that I ordered so I had to go to and pay another location-- , told I would not be charged and still charged. Disastrous and would never recommend this location. Also, closed on Sundays which is a popular moving date and truck is parked at a random location to pick up so no one to help.

Rating:

3.0

The van was very dirty when I picked it up. It was full of garbage with empty water bottles and half drunk coffee cup.

Rating:

2.0

Checking process too long

Rating:

3.0

more visible signage as I had some trouble finding the truck at first. Maybe a uhaul sign by back lot where the trucks are parked?

Rating:

3.0

I found the steps you had to go through on your phone for a remote pickup time consuming . The tech used by U-Haul should be improved to make the experience easier. I'll definitely use a manned site next time.

Rating:

3.0

A bit irritating when you make a booking for a truck, fridge dolly and blankets 3 days in advance and you get a confirmation. You arrive there and the truck and blankets are there BUT NO FRIDGE DOLLY. I was told that was not a problem as I could just drive to another UHaul location and pick the dolly up from. He was very polite about this but it meant a 2-3 klm drive and a waste of my time.... my question is why did someone not make sure there was proper dolly there in the first place and if that meant they had to go get one ... why didn't they?

Rating:

5.0

My experience was great. Friendly, professional staff and easy reservation and drop off.

Rating:

5.0

But I don't like to check out by telephone systems. What about someone who don't have smart phone for check out? Using pandemic as excuse companies are cutting man power .

Rating:

3.0

Retrieving the key was not easy, had to ask for help at the office, lockbox should be easier to open. Car didn't have snow cleaning tools.

Rating:

4.0

The lock and lock box were frozen shut. The service is great but I’d recommend using a different lock type.

Rating:

4.0

The van was frozen shut so I had a hard time getting into it. The one windshield wiper cleaner was also frozen for about this first 45 minutes I didn't have very good visibility... My one complaint is that there really should be a snow brush included. I had to grab the one from my car to scrape the windows...

Rating:

5.0

Vehicle needs wipers and passenger door lock serviced

Rating:

4.0

The tire pressure sensor kept coming on, and the oil change light was on. The van ran rough so must have needed a tune up.

Rating:

4.0

It was not totally clean as I found coffee drops on the dashboard!

Rating:

4.0

My one real complaint is that the vehicle should always come with a full tank of gas. I ended up putting too much gas in it when I filled it prior to returning it so someone gets a free ride on me... that isn't right.

Rating:

1.0

There was no access to get the code on the dashboard on the uhaul app and so we could not get the keys. A guy arrived later with the keys in hand, and processed the access code on arrival. We were 2 hrs late as a result which cost us a lot of money. We needed to delay our movers as well our elevator time. We would like a deal. Thank you

Rating:

2.0

Your automatic on-left me process was horrible. The application was not intuitive in any way and was full of gotcha’s on both the pickup and return. We waited on hold for over 45 minutes for support. The app had browser, location and refresh issues. On return, we found the application so cumbersome that we assumed it was designed to get us to through our hands in the air and just pay the $20 convenience charge. Same problems as login. No person over 30 would get this app. Why use just a phone? It is hard to read as the size is to small.

Rating:

4.0

The experience was very good. I was disappointed that I put in an extra half a tank of gas and then was still charged for extra kilometers. I would say that U-Haul made off very well with me. I would’ve expected that in the extra kilometres would’ve been offset by the generosity of filling the gas tank up so significantly. That was disappointing.

Rating:

4.0

Nothing that I can think of.

Rating:

4.0

Van was clean but had the odour of horse poo in the back from previous user/s.. I alerted U-Haul to let them know. Hopefully the smell will be gone for the next renters.

Rating:

1.0

Original booking not avail. wassuggested something 45 mins away and a summer truck. Check engine light on. Spent 30 mins to reach customer care. Wrong rental drop off location.

Rating:

5.0

Guy was very nice.We returned the truck after 5 PM and he did not charge anything and he even did our checkout on line.

Rating:

4.0

the interior of the truck was a bit dirty and had some pieces of trim missing. Otherwise the truck worked great for the purpose it was intended for.

Rating:

3.0

I asked at what time do I have to return the truck, and the guy helping me told me if I do it before 8:00 am I won't be charged extra. I return the truck just after 7:00 am and I got charged an extra day of rental and another day of insurance as well. I end up paying twice than I was supposed to do it. I tried to call to get my money back but nobody answered the phone.

Rating:

3.0

Better direction on where to park the truck on return. The parking assigned is clearly designated for Uhaul.

Rating:

1.0

First of all the owner is VERY RUDE!!! He called my phone on his personal number lastnight at 10:30. Then got upset when I called him back this morning thinking it was a number I could call to find out about some stuff that was left in the truck. His response was VERY RUDE and he spoke to me as if I found his number somewhere and messaged him out the blues when he was the one that called me after hours on his PERSONAL number.

Rating:

1.0

I booked a one way vehicle at one location. That location was changed last minute. I booked to travel to London from Burlington and Uhaul was aware. Yet I got a vehicle with only 3/8 of a tank of gas which meant I had to get gas prior to going to the condo and I had moving people waiting which meant I was late. As well I got a text about hauling a trailer behind but that trailer was not at the location to do so. So I missed the opportunity for the $50 credit.

Rating:

1.0

The worst experience ever!!! There was no technical support for the online smartphone app, I spent and hour and a half sitting beside the truck, after my reservation was cancelled, and tried to get another one, The gas charge was 40$ which was NOT in the contract, I contested the bill, and there was someone who would call me within 48 hours...3 days later no call!!! NEVER EVER EVER AGAIN WILL I RENT FROM SUCH A TERRIBLY ORGANIZED, AND CORRUPT COMPANY, YOU JUST DON'T GIVE A SHIT ABOUT PEOPLE, ONLY THE MONEY!!!!!!! A FAILURE, NOT TO MENTION THE TERRIBLE DANGER OF VIBRATION WHEN DRIVING AT 55 TO 60 MPH, TERRIBLE TERRIBLE TERRIBLE, DISHONEST!!!

Rating:

1.0

Vehicle was caked in ice. Vehicle was parked across from business where I got the key so they knew it was encased in ice and then covered with snow. No ice scraper was available and even at 5’7” I could not clear windshield of snow Tho make this booking I have had to speak to customer service twice and both times the representatives were not friendly, abrupt and reflected poorly on the company. I spent over a half hour using the automated check in which included an eternal wait for customer service to answer. If that wasn’t bad enough then my rental time slot included the time I spent sitting in the parking lot waiting for the automated check in. How is that fair? Next time I will rent from Home Depot. No one with half a brain would put up with this poor service again. I-Haul was never like this before.

Rating:

2.0

It was good to have the neighbourhood location, but very hard to find.

Rating:

3.0

Pictures of the van weren't real, van had damage to the roof. Van had dirt and dents inside.

Rating:

4.0

Excellent service. Great price. Suited my needs perfectly.

Rating:

2.0

The truck was poorly maintained. It was leaking gas from somewhere. I have used U-haul trucks several times over the last year. This trip required twice the amount of gas. The staff at this site misled me by telling me I could return the truck wherever I wished. This was false and ended up costing me more. Very dissatisfied.

Rating:

1.0

The individual that ran this location was ignorant and 2 hours late arriving to open so I could pick up the truck. They were unapologetic and acted as though I had inconvenienced him. The wipers did not work on the truck depending on the key you used which we figured out several hours later. The cardboard sign was still in the window when we picked up the truck. It took at least half an hour to actually get the keys for the truck once he arrived. I am so disappointed with the service in general. An already stressful day was made even worse by delaying pick up by 2 hours. I had people waiting and we ended up moving in the rain because we had been delayed in the morning. The customer service agent I spoke with was not very sympathetic. I will never rent a truck from Uhaul again. I had reserved a truck weeks in advance to ensure the day would go smoothly. It might not be all uhaul locations but this rental agent is an absolute embarrassment to your business. There was another person waiting for a 29' truck and they were equally upset.

Rating:

5.0

Great service from there. Manager was particularly helpful and knowledgeable. Thanks.

Rating:

5.0

Nothing over all we had a good experience

Rating:

4.0

The pick up took to long. Unable to receive the code to access the key for the truck. I had to call customer service for assistance and that took over half an hour to reach. Many attempts then finely we got the box open.

Rating:

1.0

Horrible experience.

Rating:

4.0

On return of the key, the store was closed so it was an easy key drop off.

Rating:

4.0

Ensure that trucks are ready to be used. The battery in the truck was dead . A service technician did resolve the issue in just over an hour. The Uhaul operator was very professional and did his best to prevent any further delays.

Rating:

3.0

The after hours pickup was okay, except if I hand't checked in the morning before I left I would have arrived at the site with no access to the truck. The guy that came did a good job, but if the truck was returned incorrectly you should have been able to let me know and deal with the issue without me having to call you.

Rating:

5.0

The location and the overall service was great but the only problem was that the app was not working properly

Rating:

1.0

What a fucking joke. I will never use uhaul again. Ever. Customer service takes forever and is useless, overcharges are insane, drop off and pickup we’re a nightmare.

Rating:

3.0

Make sure you're not overcharged as my invoice added a $16.95 km charge when my rate included 150 kms and I only drove 149 km. I pointed this out to the owner and he adjusted the final amount that was to appear on my credit card.

Rating:

3.0

We dropped off after hours, so cannot comment on the location itself.

Rating:

5.0

Excellent customer service at pickup and at return. On-site parking convenient and readily available. Location was within 2 mi. of my residence. An on-line explanation of procedures for returning a vehicle after the U-Haul outlet's business hours needs to be added (or improved) in the Q&A section. You should also clearly explain that returning the vehicle to a different local outlet changes the contract terms from 4-hr @ $19.95 to a higher rate. This may be obvious if the other location is in a different city, but not so obvious when there are 4 or 5 local outlets to choose from -- some open, some not -- on a Saturday or Sunday afternoon.

Rating:

5.0

Location is easy to get to and there’s a gas station on the corner! The rental was an easy process and the staff is great. I’d recommend this place if you need a truck .

Rating:

5.0

Great service Thanks

Rating:

5.0

Very polite and friendly, made the experience very easy and smooth. Explained everything in full detail, I will be back.

Rating:

3.0

Mobile app was not working properly. Couldn’t take picture of driver. Had to call 1-800 and got transferred twice before someone could help.

Rating:

5.0

The gentleman helping me at the location was very helpful and friendly. The truck was very clean and the process was simple!

Rating:

1.0

the van had alot of mud on the outside and debris that smelt like chicken shit inside back of van. need i say anymore.

Rating:

5.0

We had a very good experience. The staff were helpful, the van in good condition and since we made the booking and check-in online, we had everything ready in few minutes after we arrived .

Rating:

5.0

Make finding from the road easier, the sign is hard to see.