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CONNOR E
Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The after hour online return process did not provide a confirmation. All the pictures and questions answered should also be sent to customer email, imo. Something to indicate that the return process data, hasn't just disappeared into a blackhole. Thanks
DAVID BSmall location, not a lot of room to manipulate Around in the lot. Office parking area is separates off from Rental parking and you have to exit back onto the busy street and reenter to pick up your trailer. Not ideal during heavy traffic times!
JEFFREY MI still got charged for a furniture dolly that was not with the truck.
ISAIAH KMy reservation was changed and whwn i was notified I only received an email not a phone call. The email did not mention what the change was. I messaged to see what changed but received no reply. The day of moving my app still reflected the location I originally chose so when I showed up there was no truck. Called to talk to uhaul. The first representative forwarded my call to the area manger who was not empathetic at all. She was rude in saying that my reservation had been updated a few days earlier and that I received a call and email. I informed her that I did not receive a call only an email that had no information in it. I also let her know that my app was still reflecting the original pick up location. She was able to update my reservation time ao I do appreciate that however the new pick up location was way further resulting in us having to pay more for mileage . This is Unprofessional and scammy in my opinion. I should not have to pay extra for the extra miles due to your location change.
Katelyn WThank you
LINDA PEverything went smooth, employee location was super polite and friendly
JOHNNY MNot close to my house at all-the lady provided great service
JON MNice Ladys Great service
ANGELA HHelpful, friendly, and professional counter staff. Equipment and supplies were as requested and excellent. Would definitely recommend uhaul and this site.
KENNETH MNothing else, Tracy is an awesome manager!
GERARDO PI'm a regular customee & the rep's have great attitude, very friendly, and reason I rent from this location. Great Service!!
OTTON CWhoever rented this U-Haul smoke A LOT of marijuana in the cargo area. It STINKS
JACK SThis is the second time I have rented a truck at Trinity Self Storage and I’m renting another truck in a few days to finish up. Staff is so friendly and efficient, the process is so simple! Five stars for sure 🤩🤩🤩🤩🤩
LUCINDA GAwesome mother/daughter team. Very friendly. Always willing to help if you need it. They don't just process your rental into the system. They actually care about you and your experience. This is my "go to" rental location. They always have the equipment I need, when I need it.
JOHN MThe rep at check in was very personable and efficient. The rep at return made the return process so quick. Everything went great! This is a great location. Highly recommend!
Alex MTracy & Team, are always Great!!!
OTTON CTrinity Self Storage and it's sister company Keller Self storage are what saved this U-Haul experience for me. Tracy helped with my equipment rental(see review above) and the return process was equally as efficient and positive. They are ladies who are getting stuff done, and I appreciated every step so much. They will be my first call for any moving type needs again. U-Haul, they need a bonus because they saved you in this situation.
Heather SI asked for 24 hr rental and I got charged for 2 days.
Paula JLocation was closed due to” family emergency” I overfilled the tank because there was a delay on the gas meter. The truck had a very bad smell
andrew CMake sure young renters get a receipt for their rental return before leaving the establishment.
Curtis MLocation being just down the street was very convenient. U-Haul associate very helpful and it took very little time to pick up the truck. We return the key when the associate was closed for lunch, but key drop-off box was also very convenient. Only comment I have, the truck made a very loud noise when engaging the brake at low speed. Since I was not able to tell the associated when I dropped off the truck, please let her know
KATHLEEN MNo improvement needed. Tracy is the best.
JOHN MThe inside of the trailer had construction debris remaining. I had to clean it before I could use it.
GREGORY WI just want to state that Ms.Tracy Becckett and her staff have provided outstanding service on my recent rental. The vehicle was in great order, no issues to state. I always rent my U-Haul from her at Trinity Self Storage U-Haul location.
PASS TJust be honest with your customers. Do not create a fake problem to overcharge them. I returned the truck clean, and they are charging me a $75 cleaning fee. It's unacceptable, even though the truck itself has a sign that says to avoid the $25 cleaning fee by having the truck clean. So, according to the sign inside the truck, the cleaning fee should be $25, and they are charging me $75; that's stealing.
MINA ATracy the manager is amazing.
JENNIFER HTracy is alwaus great!!
OTTON CTracy is a great client representative!🥰
OTTON CNothing, great customer service today from Ms. Tracy
JEREMY KThis has been the best U-Haul experience I’ve had. The manager of the site. She really is amazing. Great customer service.
Jennifer HExcellent service
guillermo rThis location was great. The van was clean and the customer service rep was exceptional. I was very satisfied with the service.
AMINTA RCustomer Rep was awsome. Enjoyed speaking with her.
Keith CMs. Tracy was real professional and patient. She deserves a raise
SERGIO LFriendly staff and the equipment was there and ready to go.
HATEM AExcellent transaction, everything went smoothly.
John BTRACY was an outstanding representative. I will definitely be coming back and will definitely be referring a lot of my clients. I am a Private chauffeur and a lot of them live in Westlake, Northlake Southlake and Roanoke as well as Haslet and Keller. Thank you so much Tracy for being such an awesome awesome representative for your company.
YVONNE CMrs Tracy was wonderful! Kind and helpful! And understanding!
Chassidy MThe service member was very helpful.
Matt CThe Receptionist that assisted me was so NICE and Pleasant to speak with and she assisted in connecting the trailer. Great to have someone with great customer service skills!
GARY DJust keep on doing what is being done now.
MARTYN WEverything about this rental went really well. In particular, the staff was knowledgeable and very helpful.
JOE SThe onsite manager was not friendly at all. In fact she was rude and condescending. In addition, as she was doing our rental she was eating a Snickers bar, chewing and smacking right in front of us. She is in a customer service industry and needs to make an effort to be professional and friendly.
Robin CLady behind the counter was so nice. Thank you.
Judith AVery helpful staff
NICHOLAS RFriendly and had a lot of available equipment.
MICHAEL LThe young lady who worked the front desk was absolutely awesome. Very friendly, easy to talk with, and make you feel welcome for coming. She was hands on helping me get the trailer connected to my truck. She made sure to follow all safety protocols for connecting the trailer, safety chains, lights working, etc. I will use them again if I need a future rental and she is a part of that reason. Great experience.
Alfred RExcellent and cordial service.
OTTON CI always have an excellent experience with the staff when I rent trucks here on a regular basis for my job! Everyone is very professional and friendly!
TRICIA HOne of the ladies in there had an attitude, but the lady that work on Thursday is really nice and helpful.
KEAUNNA WTruck had an engine problem, check engine light, almost died when engine idling. Engine was very noisy, popping and banging.
Scott DEntry to the location was confusing and the office was a very crowded, small shed. I used this facility years ago and not much has changed. The abandoned building on the site was an eye sore.
MICHAEL DI’ve always had a great experience renting at this location. The owners and staff are professional and very friendly. I will continue to rent with, and recommend them!
TRICIA HWe returned the Uhaul at around 9pm and the online system did not want to accept the pictures due to the lack of light outside. It made it harder to return and made us take the pictures repeatedly.
Brenda R