Excellent customer service-professional, easy to work with counter person! Very Goid Experience!
Richard S.
Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young man running this location is a gem!
Gary B.I got charged for a dolly I did not take and they charge me a late fee and I brought it back on time
Jonathan S.Truck rides really rough.
Timothy B.Be correct with the times at your locations.
Markus S.Always very convenient and helpful.
Stephen D.That truck ran so rough & bad, Alignment was terrible
Gustavo G.The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The local dealer is fine, but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.
Layna W.Inside the cap wasn't clean but it's ok
Courtney M.Store representative went out of her way to accommodate me. Very courteous and polite. Fast and efficient.
tony M.Great customer service. Would definitely rent from this Uhaul again.
Roger K.Liquid or drinks were spilled in the cargo and cab areas. Food (chips and rice) were on the floor of cab area.
Tracie L.Vans are packed tightly together making getting them out of the parking lot quite difficult, perhaps increase distance between vans or rework parking arrangements
Alan H.It was fast and perfect.
Brad G.The gentleman working there who helped me was awesome. He was friendly, made sure the trailer was in good working order, helped me hook it all up, and check everything. He was great. Thanks.
Scott S.Easy drop off without any issues. Very friendly and helpful staff.
Doug O.Service was excellent. The lady at the desk was super friendly and polite. She got me in and out and on the road.
TAMARA S.I called to speak to Uhaul agent to discuss my experience and was assured someone would get right back to me to no avail. Have rented many times with no issues, one point of failure after another this time around for a small truck rental for a few hours. Would appreciate reach out to discuss customer exp issues. Jeff jackson
James J.Our furniture dolly was bent, we had to do some work to get it to work. Only problem was that I couldn't take pictures using the app on my phone, so couldn't complete online registration.
Cam B.The whole process was fast and easy. The lady who works there is professional and very helpful. Will definitely recommend this place to family and friends. Thank you!
Portia H.The truck seemed older it also had damage on both sides of the vehicle.
Sean J.Nothing
Edward M.I did not get the name of the person who assisted me with picking up the rental, but she was very helpful, efficient, and professional. I have had some negative experiences with uhaul rentals in the past, but this person restored my trust. Thank you!
Randy W.Lady that help us was excellent.
Albert E.A great place to rent a Uhaul snd the young man that works there is just the best, so helpful and so nice!!!!
DEDE D.Tracy was very helpful and friendly.
Thomas D.Location was already closed, close 2 PM on Saturdays
Ed G.Answer the phone or check voicemails in a timely manner and return calls
Samantha H.Outstanding service, just continue the great work.
Pass T.Luckily the drop off location staff was friendly and helpful.. still didn't solve my issue though.
John L.The only thing that would be helpful is that after a day of rain, it would be great to dry-mop the trucks out to get rid of any moisture. The truck wasn't dirty but a bit wet on the inside, which made maneuvering the heavy cargo we were hauling slick and slippery.
Caleb F.Tracy did a great job all the way around!
Kevin C.No issues, great locations and staff.
JACK H.The front desk guy was super nice and helpful
MARRISA S.There were no moving blankets in the truck. I wouldn't have used them, but I was concerned about being charged for them,
DAVID B.Great customer service. Quick checking and out.
TRAVIS G.Truck was dirty and drove horrible and sounds like it's about to fall apart inside. I did a digital pickup and had to wait 20 minutes for the person to finish helping a customer park a trailer but couldn't figure it out. Digital pickup did not work and I had to wait for them to get my keys. Therefore not guaranteeing my truck time at 9:15am.
William F.They weren't there. The message on the phone was out of date. I left a few messages hoping for a call back. I called the pickup location for advice - they said just leave the trailer and take pictures and try and include some background landmarks. So that's what I did.
DAVID O.Having an international licence made the process take so much longer- waited for 15 min for approval. Would've been great if I could have had my license and identification verified prior to being on location.
Maria L.Went to drop off trailer at 2:15 on a Saturday no one was there so I called Uhaul and the man was fighting with me that there should be someone there , then told me to go on line and do it. I told him I was leaving the trailer and going. I paid $700 dollars for a trailer that I just rented 3 months ago for under $500. I will never use you guys again and would never recommend you guys again. You guy on the phone was very disrespectful
STEVEN M.The young man at pick up went above and beyond to give good customer service experience but the man at drop off was horrible. I asked if I could place a small bag of trash I didn't want to leave in the u haul in his trash and he did not allow me. He was super rude.
ROXANA M.Mobile pick up was confusing and had unclear instructions. Got there at 9am and didn't leave until after 9:30am. Instructions could be sent before hand to know what to expect.
Nicholas M.The check in process is too long!!
Frank H.Horrible customer service
Ryan C.I was charged for a dolly and did not receive that is the second time that has happened.
Alexus F.Current operator is super nice!
Douglas R.Dropped off after hours after dark. No issues.
DAVID JOHN D.Tell me ahead of time that I need to spend 30 minutes getting the app to work. Also, it took me a while to find the lockbox and figure out where the ID number on the truck was. There was no information on how much actual gas I needed to put in. I had to google and find out the tank holds 40 gallons.
Louis B.Good
Rajesh T.Best Uhaul experience I have ever had. Customer service was A++
TAYLOR S.Agent was a bit overworked but extremely pleasant. Very efficient at getting me checked out and checked back in. Even opened with office closed for posted lunch break to take truck back in.
Jamie E.I was charged for 2 days but took trailer back within 12 hours
SHELBY TYRONE T.The guy tristen I believe that was the guy that helped us on Sunday was as friendly and very helpful thanks for great service
OSCAR B.Keep the good job
LESZEK K.I wish instructions where specifically to retrieve a key would've been helpful. U-haul staff was absent at a time of a pick up (lunch 1-2pm) and the office itself wasn't very easy to find. Drop off was effortless and fast though.
Sergei S.