Customer Reviews for Trinity Self Storage
(U-Haul Neighborhood Dealer)

911 reviews

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

(817) 380-5015

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 1:30 pm
  • Sun: 10 am - 2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
1.0

I recieved the van in what was supposed to be working condition but after pickup i arrived to pick up my piece of furniture and when the side sliding door was opened it fell of the top slider and we then saw a piece of the door laying on the floor of the cargo van. It was apparent the vehicle had previous damage that was easily visible if someone had looked or inspected the van. I hope this can be avoided in the future by better return inspections by the staff.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

CALEB B. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE P. 
Rating:
5.0

Tristen did a great job. Fast, professional, easy.

ALEXANDER M. 
Rating:
5.0

Very warm, friendly and professional people.

Jahmal S. 
Rating:
4.0

Customer did not leave a comment.

Erik T. 
Rating:
4.0

Add more lighting in the area for those late night mobile pick-ups

LESLIE C. 
Rating:
2.0

Clean truck. Dog hair everywhere, mud, fingernails and more

Erika P. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Keaunna W. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
1.0

My 6 year old daughter and I got soaked from going through 10-15 mins of rain

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Tire securing straps on auto transport were in need of replacement- one was frayed and the other was torn badly- could present an issue with a larger tire- I could use it, but just barely. It was reported to agent who said they would be replaced.

Allen L. 
Rating:
4.0

Truck was mostly clean but it needs a lot of work. Rattling, clunking, beat up. Prices for your rental trucks has gone up quite a bit but the quality is declining. Not a good sign.

sean W. 
Rating:
5.0

Customer did not leave a comment.

MICKY M. 
Rating:
5.0

Customer did not leave a comment.

AJA W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
2.0

When I rent from you I expect promises to be kept. They were not.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN S. 
Rating:
4.0

Customer did not leave a comment.

Andres L. 
Rating:
3.0

After hrs drop off. So can't fairly Rate this location

scott G. 
Rating:
5.0

Customer did not leave a comment.

Gadana M. 
Rating:
5.0

Great Customer Service

HALIMAH W. 
Rating:
4.0

Very friendly, very responsive

ROBERT L. 
Rating:
5.0

bags of trash behind drivers seat; was a bag of trash from fast food place. The inside glass looked clean until lights hit it at night and it was what looked like a film on inside glass. Over all it was clean and in good condition and I was happy with my experience.

MICHAEL STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Everything went smooth and the owner is great to work with. He insures customer satisfaction.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

WILFORD F. 
Rating:
5.0

Customer did not leave a comment.

Nidus A. 
Rating:
5.0

Great people, fast and friendly service!

CASSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

CALLIE R. 
Rating:
5.0

Got us in an truck quick and the return was quick great job

Tracy M. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

Location is unmanned, so you should have clear directions for all customers on how to return equipment there.

Arshad M. 
Rating:
1.0

Horrible place doesn't answer the phone. Better options out there. SHAME that U-haul allows this horrible customer service.

BALTAZAR R. 
Rating:
5.0

Service was great and when I need a uhaul again I will be going back to this location.

MICHAEL H. 
Rating:
5.0

Great customer service

MEGAN C. 
Rating:
5.0

Very welcoming

Austin H. 
Rating:
5.0

The gentleman, Ed was great very pleasant, made the. Process quick and easy, both picking up and dropping off.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA R. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Customer did not leave a comment.

Anjel R. 
Rating:
3.0

PICKED up the trailer for a 1000mi move. Was told the tires were at 65psi. I checked them myself after getting home, before loading and found 1 tire at 18psi, the other at 30psi. That's extremely dangerous. So I added air to the recommended pressure of 65psi. The guy there was helpful but the lie about tirepressure was lazy on his part bordering on criminal. He assisted me in hooking up the trailer. I had to return to the pickup location to get the hand truck that was also suppose to have been in the trailer. Returning the trailer was a joy. Just a phone number at the drop-off location. And no help what so ever. He sat in his office and said he wasn't allowed outside... find a space and park it, he would check me in later when ever he decided to come outside.

Daryl P. 
Rating:
5.0

He was very friendly. The truck was immaculate and in outstanding condition. Thank you!!!

David T. 
Rating:
5.0

Drop off was a little confusing as there was no office signage. Also I returned trailer on 1/31 but it was marked as 2/2

Jose G. 
Rating:
5.0

Very friendly. Easy to work with!

Glenn R. 
Rating:
5.0

The gentleman was very helpful and took any of the guesswork on where to leave the trailer out

Jonathan T. 
Rating:
5.0

The team at this location are sooo helpful and kind! They were ready and waiting for me both times I picked up equipment to use. I will definitely use this location in the future!!!!

Dhanielle H. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Timely service.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Deepen M. 
Rating:
1.0

Online check-in requires that you are in the parking lot. There is no cell signal near the location so I had to drive to the location, start the process and drive until I found service. It tool over 45 minutes driving back and forth to complete and during the terrible process it errored out and charged me for "safe move" at $14 which I did not want. So 19.95 + 17 miles (@ $0.99 per mile) cost over $50 total -- Awful.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Raven R. 
Rating:
2.0

Truck was fine, no problems there but the employee was rude. Would never go to this location again

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN F. 
Rating:
5.0

Exceptional customer service. Fast, super friendly, and very informative. I've rented from several uhauls out of state over the past decade and had mixed experiences. The guys at Trinity were top notch, which I so very much appreciate. Especially as we wrap up Chapter 12 of 2020...I needed something to go flawless and this was that. Many thanks to you guys!

Crystal G. 
Rating:
5.0

Dropped off and put contact in the door.

ROBERT J. 
Rating:
5.0

The staff here was great. Due to customer service help on Uhauls 1-800 number I'll never recommend Uhaul to anyone.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

He was very helpful and super sweet!!!

KAYLA F. 
Rating:
5.0

Very good experience. Quick pick and return process.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

The gentlemen at this location was very accommodating and courteous. We had to extend our use a few days and I was even late on arrival approx. 2 hours for the return but he worked with me and did not charge an extra day

Mark D. 
Rating:
5.0

Service was exceptional and the equipment worked well

Darryl D. 
Rating:
3.0

Customer did not leave a comment.

Reid H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO AIDE C. 
Rating:
5.0

Great customer service, I was in and out very fast

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

Customer did not leave a comment.

Emily E. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Romina C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

D C. 
Rating:
5.0

Everything was excellent

Tony B. 
Rating:
5.0

N/A

JAMES F. 
Rating:
5.0

Autumn was outstanding in setting up my truck rental. Everything else was just fine.

Rick A. 
Rating:
5.0

Everything was great, thank you

kana G. 
Rating:
5.0

Service and staff was excellent.

SAMUEL M. 
Rating:
4.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Excellent customer service. Thank you

AARON D. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The guy that helped was awesome and he was training a young lady that was very nice. This vehicle was the best U-Haul I have ever used. Thank you

James F. 
Rating:
5.0

Excellent experience

EDGARDO C. 
Rating:
5.0

Very nice crew

Michael M. 
Rating:
3.0

Wipers needed replaced

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Kylie L. 
Rating:
5.0

Customer did not leave a comment.

jarrod C. 
Rating:
5.0

Ed was polite and thorough to include ensuring that the trailer lights were functioning correctly before departing the property. Highest recommendation.

James K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

The representative Ed was extremely contentious and condescending. On the day of pick-up, I expressed my frustrations with the mobile app pick-up experience and rather than be empathetic, he was combative which I thought was unprofessional. I didn't need to be made to feel like I was incompetent as we know people tend to have challenges with technology that they're unfamiliar with. Perhaps a virtual tutorial could've made the process more user-friendly. In addition to that, there was another occasion where I needed to call the location prior to picking up my rental to seek clarification as it'd been awhile since I rented a U-haul truck and during that conversation, Ed interrupted me at least 3 times and spoke over me. U-haul has a good reputation so I will conduct business with you again but never again with that Trinity location in Keller, TX as the customer service was deplorable.

Antoinet N. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
No reviews have been submitted for this location.

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