Customer Reviews for Trinity Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trinity Self Storage

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Charles M. on

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Michael S. on

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Everything went well, equipment was clean and functional. Charles Bowen was very helpful and nice. I couldn’t ask for a better experience. Thank you Charles

Kathrine J. on

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I reserved a truck for 10am and had movers at my house and had to pay extra hours for the help because we were not able to pick up our truck rental until 12pm. I was told by the uhaul agent when I complained and he said that you have a $50 rental guarantee and I feel that is warranted.

Paul G. on

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Jack R. on

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Jahmal S. on

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Lindsay H. on

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My fuel low level light was on when I picked up the truck. I had to fuel it up just to be able to accomplish the actual move. My location for pickup was altered by U-Haul which added extra miles to my trip. I was told that I would be given extra miles covered because of that. I still ended up having to pay for mileage. The key location is not obvious...there is an office where the trucks are parked that isn’t even U-Haul related. Not the easiest for a first time renter at that location.

Amanda E. on

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Darwin H. on

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The door would hardly.shut took back to lube. Still hard. Left rear tire had a nail and had to continually put In air

Stephanie D. on

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tanya L. on

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This location needs to put a bigger sign for the return area.

Natasha P. on

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stan M. on

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Azzam A. on

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Pick up location customer service was very Rude He looks like the manager of All uhaul company and treat ppl like slave for him..

Alphonse W. on

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Richard M. on

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Ed is fantastic! He's very pleasant and super helpful.

Kenya D. on

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Don S. on

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The online checkout was a piece of junk. Never worked at all. No response on the chat. I had to wait for the people in the office to check me in. They were great but I will never use that online check in again

Vivlen P. on

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Great rental experience

dan B. on

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Christopher A. on

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Kiet N. on

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Tahlia D. on

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RONALD C. on

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Great service with clean equipment at the Keller Hazlet Rd location. Thanks!

Fred P. on

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David G. on

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Great service. Thank You

James D. on

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Very clean place

Mark A. on

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Ireanne H. on

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PENNY M. on

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Kyle G. on

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NONA T. on

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The stuff at the storage facility was always friendly and very very helpful. When I run into some pretty massive difficulties they worked with me. I definitely recommend this storage!

Kenneth V. on

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When we arrived our reservation was not documented; however, they were accommodating and we had a unit within 15 minutes. Great customer service.

Ever M. on

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Very nice guy working at this location

ALORDA W. on

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Staff was very helpful and courtesy and the rate was excellent. Thank you for your service. Rating excellent. A. R. Willis

MICHAEL G. on

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Staff were always very helpful

JOHN C. on

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We had zero issues.....

MONCEL M. on

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Everything was good and plesent atmosphere

RHONDA L. on

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clean unit and very nice management

WENDY A. on

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Nice, Clean facility with excellent location. Friendly Manager who took the time to show us 2 different size storage units to help us decide. Thank you!

LAURIE F. on

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Need to spray for ants, I was eaten alive as I got out of my vehicle!!

MATTHEW G. on

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very easy to work with, units clean, lots of room to get around buildings, highly reccommended