Customer Reviews for Trio Hometown Supply
(U-Haul Neighborhood Dealer)

100 reviews

1014 Washington St   Ellis, KS 67637
(Crnr of 10th and Washington at only stop light in town)

(785) 726-4585

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 726-4585

1014 Washington St
Ellis, KS 67637
(Crnr of 10th and Washington at only stop light in town)

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Corey T. 
Rating:
5.0

They don't have dollies but other than that everything was wonderful and we could live without the dolly. ??

Gail W. 
Rating:
5.0

I was disappointed that we were charged for two days even though we rented it for the following day when the store was not open.

Latisha H. 
Rating:
5.0

Glen went out of his way to help us secure a trailer in our hometown when he knew one would be available. He met us after store hours for pickup and made the process seamless. Benefits of having a dealer that cares about customer service!

Latisha H. 
Rating:
5.0

It was nice that the trailer was available in the town in which we were loading and we could rent there since there was not one where we wanted to pick up. Thanks for working with us.

Latisha H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Carolin W. 
Rating:
5.0

Get the invoice right. Overcharged almost 3x the booking, including an amount for insurance that I waived on the booking online.

James S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Ron O. 
Rating:
5.0

Customer did not leave a comment.

Sabrina L. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Thank you so much for your help and for the great conversation.

Dylan N. 
Rating:
5.0

Door leaks in rain

Mick B. 
Rating:
4.0

This was the first time I've ever rented a U-Haul. We have our own pickups and trailers. The cost was very expensive and the trailer leaked water and ruined a piece of furniture. Not empressed with the trailer. We only needed a 4x8 size and had to pay for a 5x8 because of location

Dave A. 
Rating:
5.0

All that anyone could ask for: Excellent, prompt, helpful and courteous service.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nutan B. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
5.0

The guys at Trio were awesome most definitely would recommend them

Teresea B. 
Rating:
4.0

None

Chris S. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Your automatic call the day before for location of pick up did not work. It comes across as a 000-000-0000 number and I don't answer those numbers because it's usually a telemarketer. The phone number should identify who it is and I would of answered it. Secondly you should have an automatic email update in conjunction with the phone call. I would of got that.

Patrick B. 
Rating:
5.0

Tires were really bad on the front of truck, told U-Haul rep at Canon city. They said they would check into it.

Toney W. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Nothing. Quick and easy drop-off... as it should be.

James S. 
Rating:
5.0

Customer did not leave a comment.

Roland D. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

All the employees were very friendly and helpful. Your online system does not work very well, and it makes it hard for your customers and agents.

Steve K. 
Rating:
4.0

Bigger sign so its easier to find from the road

Airen M. 
Rating:
4.0

The service was above my expectations. The owner of the location was very helpful and I would highly recommend others to go there. Above all Mike from the other location in Hayes found the trailer I needed and steered me there since he did not have the trailer I needed. Great Job.

Al P. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Nothing!!!! I cannot say enough good about the ppl @ this location & KS Dispatch. Kind, warm, ppl! And they worked their tails off to accomodate me during a personal difficult time, I'd give 'em 100 stars if it was an option! Same for Ladies @ KS U-Haul Dispatch. Deb at KS Dispatch needs a raise, bonus & already earned her angel wings, for all she did for me the day before! Above & beyond doesn't beging to descibe what she did for me from time I contacted her & thru-out the day!!!! AMAZING, IMPRESSIVE & UHAUL HAS MY BUSINESS & GRATITUDE FOR LIFE!!!!!

Nova M L. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Shea R. 
Rating:
5.0

They were so nice! They went out and started the a/c while we did paperwork, so it was pleasant inside when I started!

Marijo R. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
3.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Jayne C. 
Rating:
3.0

Customer did not leave a comment.

Roy I. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
4.0

Customer did not leave a comment.

GEORGE P. 
Rating:
3.0

Customer did not leave a comment.

phillip B. 
Rating:
5.0

Really nice local hardware store and staff. If I ever find myself in Ellis, KS again, I'd definitely visit this place.

dave M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ARLENE P. 
Rating:
3.0

Customer did not leave a comment.

SHERRI S. 
Rating:
4.0

U-Haul either needs to bring their plugs up to current fifth wheel plugs or let people know when they rent trailers a flat 4 adapter is needed. I happened to have mine w/ me, but I would've been upset if I would've had to buy a new one when I already had one.

KIRSTEN A. 
Rating:
4.0

Customer did not leave a comment.

Mike N. 
Rating:
4.0

The only complaint is that I did not ask for furniture pads or any tie downs thinking they were included and they were not offered at the time.

KEITH R. 
Rating:
5.0

People were very friendly and helpful!

Valerie B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
3.0

Customer did not leave a comment.

JEROEN S. 
Rating:
5.0

The guys at this location are just awesome!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

alan H. 
Rating:
5.0

I did not see the place where it told me that the trailer might not be in the location that I clicked on. Luckily, it worked out ok, but there needs to be a way that the consumer knows where they are picking up equipment, due to time of close, distance from home, etc. The guys at Trio Lumber were extremely helpful, offering to stay late to wait on me. I do wish there would have been some queen size mattress covers available at the location.

Nancy B. 
Rating:
5.0

Can't think of anything.

JOHN W. 
Rating:
4.0

The guy who helped me was really, really nice and friendly!

Derek H. 
Rating:
5.0

Excellent and efficient service.

JON B. 
Rating:
3.0

Make sure the tires are in good shape before sending it out instead when i picked it up one of the tires was really badly choped and need to be replaced something i fill i shouldnt have had to do first thing was to go have a tire replaced on a trailer i just picked up just glad that i noticed it be for i started to move and had a load on it was not pleased with this at all

DAVID W. 
Rating:
4.0

Personable man, helpful and considerate.

JOHN H. 
Rating:
5.0

Fix your horrendous customer service at your headquarters especially in customer service. What I ordered and what I received were two complete different things . My order was changed without an explanation and when I inquir

TYLER A. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

Fill the damn gas tank up so I don't have to guess how much to put in before I bring it back!!!!

skip E. 
Rating:
5.0

Issue was with U-Haul and the unwillingness of an employee to step up. Do to U-Haul not doing what they said they would do I had to pay over $80 more to make my commitments happen. Do not appreciate the "oops" response and the LOCAL REPS WERE FANTASTIC! the problem was the corporate office.

FRANK M. 
Rating:
4.0

Very courteous and helpful. A good experience.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

stacey P. 
Rating:
4.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Customer did not leave a comment.

HARVEY W. 
Rating:
5.0

We are not pleased with our experience in hays ks with the uhaul dealers there, they are rude and totally unprofessional that's why we had to go to Ellis ks where they were very nice and helpful

terry A. 
Rating:
3.0

Customer did not leave a comment.

ANDREW Q. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Great place............

DARRELL Z. 
Rating:
5.0

Customer did not leave a comment.

ALLISON R. 
Rating:
5.0

They were very helpful during our return. They met us at the street so that we knew where to park the truck.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
4.0

Made it very quick and simple to drop off equipment.

MATEA L. 
Rating:
4.0

I had expected to receive the truck in Plainville. I paid for gas and my time to go 45 miles out of my way. At 6.5 miles per gallon used 25.00 dollars more. My time is worth something . I charge 100.00 per hour as a Doctor.I was not able to see two Pts.due to time restraint..Truck was clean,but smoke was evident in cab.

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

The trailer wiring was in less than perfect condition. The location could not get the ground wire to work. We spent an hour at the location while they played with the wiring. We were then sent to another location to have them look at the wiring which took another hour. They finally got the lights to work on the trailer, however, they went off 2 times while enroute to our destination. Make sure all the wiring harnesses are current and operable.

Lucy M. 
Rating:
4.0

Customer did not leave a comment.

Olavee R. 
Rating:
4.0

Nice guy. Great truck. Added the insurance without my asking, but given the weather we had to drive in, I did not argue.

tim L. 
Rating:
4.0

Service was great and attendant was very helpful. It was so nice to be able to do business in a small town.

rick S. 
Rating:
4.0

Customer did not leave a comment.

LACY O. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
4.0

The best, easiest pickup of a truck I have ever experienced with UHaul. Friendly staff. Helpful.

jeff B. 
Rating:
3.0

Customer did not leave a comment.

JAIME O. 
Rating:
5.0

I recieved a call late Thursday to inform me my trailer would be in Ellis. I was expecting it to be with my truck in Hays. The gentleman I spoke to was very helpful in locating my truck at The Golden Ox Truck Stop in Hays, Kansas 67601. I was never contacted by The Golden Ox Truck Stop. I was allowed to pick up my trailer early in Ellis after normal store hours to save having to make a trip later at a cost of gas and time. I have no complaints about my experience in Ellis other than I had to drive 13 miles to get there when there are 2 U-Haul locations in Hays, where I needed the equipment to be.

JASON E. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN R. 
Rating:
5.0

Glen and his associate Dave were more than helpful upon my return of equipment. Store was clean and equipment was promptly returned. I will use them in the future

JERRY B. 
Rating:
3.0

This location is just a hardware store. We were told at the pickup location that if we didn't use the boxes we purchased that the drop off location would purchase them back, but they wouldn't so that was another $15 that we wasted!!

ERICKA P. 
Rating:
4.0

Customer did not leave a comment.

ROD O. 
Rating:
3.0

Truck exterior was dirty.

Rex P. 
No reviews have been submitted for this location.

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