Customer Reviews for Triple A Pawn
(U-Haul Neighborhood Dealer)

168 reviews

109 Carla St   Monticello, AR 71655

(870) 367-3019

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(870) 367-3019

109 Carla St
Monticello, AR 71655

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very efficient process, and the truck was in excellent condition.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Make sure you get the drop off location correct

CHARLES L. 
Rating:
5.0

If things like furniture pads are not used and still in the package, they should be reimbursed to the customer.

MARK W. 
Rating:
3.0

Customer did not leave a comment.

HENRY E. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Trailer was dropped off on weekend when business was closed. Delivered trailer using online option. No issues!

Billy H. 
Rating:
5.0

The lady at the counter was outstanding

Drew County E. 
Rating:
3.0

Trailer was dropped off on Sunday. Business was closed so I was able to complete drop off online

BILLY BOB II H. 
Rating:
4.0

Customer did not leave a comment.

BILLY BOB II H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
4.0

All in all it was ok I just had to work on it to get brake lights to work.

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

DONEY W. 
Rating:
4.0

Nothing comes to mind.

Eddie S. 
Rating:
5.0

Next Time we would like a diesel Uhaul but it was wonderful

David M. 
Rating:
5.0

Great service hook up!

Thomas L. 
Rating:
1.0

Lady at the desk was very rude upon my entrance into the store.

James C. 
Rating:
5.0

Customer did not leave a comment.

Rushel S. 
Rating:
5.0

The staff was very friendly and helpful. Went above and beyond to explain everything to me. I don't know of anything they could have done to make the experience better.Great staff.

BRENDA B. 
Rating:
4.0

The Uhaul was full of ants. Had to clean it out before loading our cargo.

Lorenza S. 
Rating:
5.0

Customer did not leave a comment.

Brittney H. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
4.0

Customer did not leave a comment.

Jeff A. 
Rating:
1.0

Customer did not leave a comment.

SHONTEL W. 
Rating:
5.0

My I haul experience was great all around!

LASHIA P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
1.0

Disappointed in the service. Picked up the vehicle "after hours" and had difficulty. the 'U-haul app" did not work well with an Android phone but luckily friend had an I-phone...had better luck with that.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

Customer did not leave a comment.

eun K. 
Rating:
1.0

Customer did not leave a comment.

megan S. 
Rating:
3.0

I'm just disappointed that I couldn't get my deposit right away.. I'm upset I hve to wait 1 week to get my check.

Amalie D. 
Rating:
1.0

The girl that helped me was very rude and didn't seem to have time to look up some information for me when I called and asked her why my account was charged 81.00 instead of 40 something that I was suppose to pay. I don't know the exact amount because she told me she'd have to look it up. But she wouldn't do that to give me an exact amount. She was very rude and unwilling to answer any of my questions and assist me.

donna H. 
Rating:
5.0

Aside from an option of refunds of days not using equipment if turned in early when arriving at destination...nothing

Destiny B. 
Rating:
4.0

Reduce current inventory of trailers to make it easier to park and drop trailers.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
3.0

I would tell a friend to rent at a different location if they care about being treated like they matter or are looking for good customer service. The attitude of the staff is that the uhaul customers are a nuisance to them and are treated very rudely and as if it's a bother to their day. I wont rent from this location again, if I have to interact with the staff.

CHAD M. 
Rating:
1.0

Not allow someone to rent a vehicle that's not available. Drove 5 hours only to get a phone call half way there to say nothing is available at the location but have one an hour away.

Heather R. 
Rating:
3.0

Customer did not leave a comment.

Alyssa H. 
Rating:
2.0

Truck was not clean inside - had not been swept out. Requested equipment was not all at this location requiring additional travel to get it (appliance dolly). Fuel level in truck on pick up was at 3/4 not 7/8. No one from pick up location was available to do vehicle inspection with us. Pick up location was ~45 miles from original rental location causing us to exceed our mileage quota for the trip. That last fact was not the fault of the pick up location but of the corporation.

Clell F. 
Rating:
5.0

Customer did not leave a comment.

alisa B. 
Rating:
2.0

Have someone who can hook up trailer to truck

Thomas M. 
Rating:
5.0

I just dropped it off before work. I didn't go in.

Mason S. 
Rating:
5.0

Holly was amazing and so helpful. I don't know of any way this could be improved. Thanks Holly for all of your help!

heather M. 
Rating:
5.0

Customer did not leave a comment.

Clothis R. 
Rating:
5.0

N/A

thomas L. 
Rating:
5.0

Everything was great!

Gaylon C. 
Rating:
3.0

Customer did not leave a comment.

Lela W. 
Rating:
5.0

Customer did not leave a comment.

Timmy W. 
Rating:
5.0

Extremely friendly and helpful personnel!

Clyda M. 
Rating:
4.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

The agent I spoke with on the phone was dishonest! He said my total was 1 thing and when I went to pick up the truck it was $100 more. He also told me that someone would call me to confirm my reservation. I never received a call. He also said that I would receive 1 month free storage and if I hadn't moved in by Sat 1/26 they would call. I didn't receive a call and was charged for a storage unit that was suppose to be FREE and that I never moved into. The stores are far better than the telephone reps and I'll think twice before me or any of my family will use Uhual again. Moving is stressful enough and being lied to makes it worse!

bonnie P. 
Rating:
4.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

MELLISA K. 
Rating:
5.0

The staff, especially Holly, was incredible! They went out of their way to help us after Rod's Towing did us wrong. We were told that we would have to go to Pine Bluff to rent a truck that we reserved 5 days earlier but the folks at AAA found a truck in the area, serviced it and allowed us to rent it. They saved us many hours and hundreds of dollars with their professionalism, resourcefulness and willingness to help a stranger from Texas. Their kindness and willingness to go far above and beyond in customer service is greatly appreciated and will not be forgotten. AAA deserves the highest possible rating - FIVE STARS PLUS!!!

Ted W. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
3.0

Drop off was completed through website.

James W. 
Rating:
5.0

Have a truck at the location it was requested.

Tara C. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
4.0

Helped me unhitch from truck. Very manneredly young man who helped.

Carla E. 
Rating:
5.0

I can't think of any major gripe. Every issue that occurred was taken care of quickly and efficiently.

Amanda H. 
Rating:
5.0

LOVE YOU. LOVE, LOVE YOU MUCH... ????????????????

diana D. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

diana D. 
Rating:
5.0

Customer did not leave a comment.

Baker R. 
Rating:
4.0

Customer did not leave a comment.

Travis K. 
Rating:
4.0

Customer did not leave a comment.

kenneth M. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
3.0

The persons were friendly but not very helpful. The car tow they assigned was in mud and behind other trailers I had to move out of the way. The unit was also not accessible where you could back into it and just hitch. It also had to be dragged out of the mud and aligned up. Luckily a 3rd party offered help.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

Dwayne B. 
Rating:
2.0

Turned a day early (Saturday 2/3/18 @ 11:00 am) -- Business not open . NOT on 2/5/18 @8:00 am - NOT reflected on receipt. More fuel than when we started.

victor C. 
Rating:
5.0

Customer did not leave a comment.

GARRY R. 
Rating:
5.0

Customer did not leave a comment.

Mary Susann H. 
Rating:
4.0

Customer did not leave a comment.

Lorenza S. 
Rating:
5.0

Customer did not leave a comment.

sabrina B. 
Rating:
4.0

Customer did not leave a comment.

Kimmette Natachi L. 
Rating:
4.0

Customer did not leave a comment.

Carl C. 
Rating:
3.0

I had to drive 60 miles to get a uhaul so that I could move. I booked my truck 3 weeks in advance and was told they over booked. I had to take off work to get the truck because of this. Not impressed at all.

Alyson R. 
Rating:
5.0

Customer did not leave a comment.

Kristie F. 
Rating:
1.0

I was issued an appliance dolly that had a short strap and could not be used There was confusion on me using a truck deemed For local use when I needed to go across state They did not have a furniture dolly on site so I had to go purchase one

TIM B. 
Rating:
1.0

The covered trailer was dirty. The packing blankets I reserved were not packaged and were folded in a sloppy manner. Also, the agent didn't open until 9:00 in the morning - not good for people who have a lot to do over the weekend. Overall, I think U-haul should consider taking this agents license.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

shawana B. 
Rating:
5.0

Customer did not leave a comment.

Cooper S. 
Rating:
1.0

not open when they said they would be, trash and pieces of tire inside rented trailer, no one would help me hook up, no one was there to help me disconnect. only good thing was the lady at the register was polite, but not exactly professional

MEGAN S. 
Rating:
5.0

nothing

MIKE Y. 
Rating:
4.0

Immediate service was appreciated.

LEADEN K. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

Thanks for everything

cathy J. 
Rating:
3.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

jackie H. 
Rating:
5.0

I was use triple paw I like there sever.there noting I don't need to improve. I will anybody to go to them

ROBIN H. 
Rating:
3.0

N/A

ESTELLA J. 
Rating:
4.0

Customer did not leave a comment.

emily E. 
Rating:
4.0

Customer did not leave a comment.

KIMBRALY B. 
Rating:
4.0

Went I arrived to pick up the 26' truck that I had on my email confirmation they had me down for a 15' truck. Luckily there was a 26' truck onsite. How could their paperwork show different than mine for the same name? Almost a bad situation.

jerry M. 
No reviews have been submitted for this location.

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