Calling because got charged and was not my rental
Joel N
Customer Reviews for Triple One Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did the on-line pre check-in but the location did not seem to have any of that info, Check-in was a bad experience in a store selling drug paraphernalia etc. They told my at the end the charge was apprx $143.00 but the receipt shows the hold amount of $155.00 was charged. THis has happened in the past at PU location at small business. I will never accept a rental booking that isn't at a main U-hall facility.
Gordon BThe guy that was helping had no clue what he was doing that he had to call someone and when he asked for my credit card he never told me how much he was even going to charge or that he was even charging my card at that point. I will NEVER ever go back to this location. The Uhal it self was good, other then they said it was at 1/4 a tank even but yet it was under that, but when i returned it i had to have it at 1/4 a tank, and when bring back he never told me I had to take pictures of the km and gas tank to show him so we had to go back to the uhal and take the picture our self to show him, Very unprofessional. Not happy with this location at all.
Kalynn Bmake sure the staff behind the counter has the training
Paul BAnd had no idea how to rent the truck, they had to call a manager at home , they asked me to share my credit card number over the phone in front of other customers. I did not feel safe in this location and will not use UHaul again if I am deferred there.
brad g