Customer Reviews for Triple One Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

I went to the main store and was told the van was at another location a few blocks away at a convenience store. I asked if it would have the furniture pads I ordered and was told they didn't know, but to come back to their location if they weren't in the van. (so I'm expected to go there, then to the second location and then back to the first). When I arrive at the convenience store it is couched between a liquor store and a sex shop with unstable people loitering near by. The man inside speaks limited English, sells drug paraphernalia and is listening to radio music talking about "bitches sucking dicks," and using the n-word. The man sends me a link I try to open and it requires me to download an app. He changes his mind and takes a picture of my license with his phone and writes down my credit card information. At one point he stops helping me to ring a customer through the till while I wait. After 15 minutes I get in the van and there are no furniture pads. I drive back to the original location. There are 6 people in line. I ask for the single attendant to call someone else out. I'm ignored. I go to try and find someone in the bay area. No one is there. I come back in and basically yell over the maze of boxes that I've already paid for van, that I'm on the clock and need the furniture pads. She gets them for me. When I return the van, the man comes out abcd checks the vehicle, starts doing math with a pencil in a scrap of paper and then has a chat with a customer who speaks his language and runs him through the till while I wait. He comes back to me, makes a phone call - all with no communication or explanation, while explicit music continues to play. He the starts having a phone conversation in his language, with somebody, about me and whatever he's trying to do in the scrap of paper. Then he have me the phone with no explanation where I'm told that the guy im speaking to is 15 minutes away and that I can't have my receipt, can't be told how much I owe and that he will email it to me when he gets there. I drive home, bewildered and disturbed.

Rating:

1.0

Loud music playing inside and outside. Employee talking on the phone to friends when we were try to get the rental completed.

Rating:

3.0

Sales person barely spoke English, I think I have been overcharged, I called the U-Haul number and was told via text that I would get a callback within a minute, then was told they could not connect with me.

Rating:

1.0

Drug addicts all around the store while they made me wait an hour to get the blankets and dollies I paid for after arguing with me that they didn't want to give me them. Back of truck had garbage in it, front of truck was absolutely full of cigarette ash, disgusting I had to sit in the smoke filled cab for 3 days drive to Winnipeg.

Rating:

2.0

Was not organized for the pick up. Wrong lock key had to go back. Quite comical. Good fair and if patient you'll be fine.

Rating:

5.0

Easy to drop off, was after hours so did not go inside or speak to anyone

Rating:

1.0

The warning light was on for the tires, cab and truck bed dirty, no windshield washer fluid and the windshield was very dirty

Rating:

1.0

Extremely poor customer service. At the time of booking, I declined all additional services and insurance. Yet, upon arriving to collect the truck, the representative once again inquired if I wished to add insurance. I explicitly declined, but moments later, the printed receipt reflected an added insurance charge. When I raised the issue, I requested the booking be cancelled and reissued correctly. Instead, the staff consulted with his manager, who assured me the charge would be removed upon returning the vehicle. However, when I returned the truck, the promised adjustment was not made. I was forced to wait over 45 minutes to recover money that had been wrongfully and misleadingly charged. Such conduct is deceptive, unprofessional, and shows a complete disregard for the customer’s time.

Rating:

1.0

This convenience store location is very shady. I did NOT feel comfortable giving my credit card number to the employee. Also, the employee had no idea how to read the gas tank level and match it to the levels on the contract.

Rating:

1.0

The staff had no clue what to do. The man there said I could not get the truck today but then on the app it said he had given me the keys. I had to record him on my phone and then he provided me the keys. Not professional at all

Rating:

1.0

Calling because got charged and was not my rental

Rating:

1.0

I did the on-line pre check-in but the location did not seem to have any of that info, Check-in was a bad experience in a store selling drug paraphernalia etc. They told my at the end the charge was apprx $143.00 but the receipt shows the hold amount of $155.00 was charged. THis has happened in the past at PU location at small business. I will never accept a rental booking that isn't at a main U-hall facility.

Rating:

1.0

The guy that was helping had no clue what he was doing that he had to call someone and when he asked for my credit card he never told me how much he was even going to charge or that he was even charging my card at that point. I will NEVER ever go back to this location. The Uhal it self was good, other then they said it was at 1/4 a tank even but yet it was under that, but when i returned it i had to have it at 1/4 a tank, and when bring back he never told me I had to take pictures of the km and gas tank to show him so we had to go back to the uhal and take the picture our self to show him, Very unprofessional. Not happy with this location at all.

Rating:

4.0

make sure the staff behind the counter has the training