Customer Reviews for Trojan Storage of West Ontario

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Trojan Storage of West Ontario

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Helen V.
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Customer did not leave a comment.

Laurie M.
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Customer did not leave a comment.

tammy B.
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Javier G.
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Uhaul renting system was such a hassle. It took me nearly an hour to rent the truck. The ladies at the counter were helpful but they claimed it was a uhal system error. I ended booking the truck on my phone while at the office. The sustem online is also a bit dumb, uhaul told me they needed to call the “alternate person” to approve me for the truck rental. In my opinion this is dumb and unnecessary. If the alternate person is not aware of a truck rental what would they say? They would be so confused with a random call from a rental company. Overall the booking experrience was frustrating, annoying, very lengthy, and bad experience.

Jose P.
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The truck was dirty and so was storage area. It smelled like smoke real bad and you can clearly tell they ashed in the front compartment. I made a reservation for 8:30 am and the place didn't even open until 9am. I called uhaul customer support and the customer service rep didn't care and was unapologetic saying that she can't do anything about the website mess up. The place didn't even have a dolly for me which I reserved and let me have a flat deal with wheels which was no help and we didn't use. For sure I won't be using the website to rent a uhaul if I ever use uhaul again.

Cynthia B.
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I reserved a uhaul and car transport on Monday 9/21/2020 via phone and then received a call 9/27/2020 saying that the equipment I had reserved was not available. Why would you guys tell me that 6 days before my move date? the truck ended up being available but I had to pick up a car trailer from Orange County as that was the only one available. The car tow ended up being broken and taped back together, which did not do well on our 7 hour drive. Lastly, when I originally made the reservation I was informed that I was able to drop of anywhere regardless of my drop off location. I had found a location closer but when I called and asked if i can drop off there they had told me I would be double charged, so I ended up driving 40 minutes to the original drop off location. I had an extremely unprofessional and frustrating experience with Uhaul and would not recommend. My move was made 10x more difficult than it should have been.

Chiu N.
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This location was a little out of my way, but the first location I picked didn't have the truck that I reserved. Tiffany at Trojan Storage was super nice. very professional and friendly. This was the 5th time I rented a U-haul this year. Tiffany made it one of the best experience I've had.

Jose G.
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Customer did not leave a comment.

Brittany P.
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When driving the truck. Random hot air was coming through from somewhere. Burning our legs the whole time

Oluchi O.
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I was overcharged for 120miles even though I returned the truck with full tank gas way above what rented it with. When I complained I was told there was nothing that could be done in regards to the full tank. So in all I spend $274 for 24hr rental.

Larry W.
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The staff was real friendly and knowledgeable and professional, I was told all about the vehicle an additional things on the contract as, when I brought the truck back, she examine it sent me an e-mail everything was done in a very timely manner very pleased with the service. Larry L. Williams CA.

MOHAMMAD F.
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Wonderful quite place. Good customer service. Good price. I will definitely recommend this place to my friends and family. Thank you

stasia K.
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I got charged for furniture pads and they weren't In the truck I received so basically I got charged for something I didn't receive.

Dulce V.
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We arrived 5 min after our reservation time and we were instructed to get key from attendant who was not in office and we had to wait for over an hour to get key. We call customer assistance, they could not help.... it was very frustrating.

Sonia A.
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Passenger door struggled to close. Very old truck made weird noises.

Jessica N.
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Clearer directions on the check in screen. Specifically relating to miles and the check in process.

Ruth R.
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Lisha was very nice. She helped me from beginning to end. I had problems with the uhaul website but she went out of her way to help me. Great customer Service.

Mary T.
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It was a last minute choice, no one else was available. Price was high for the few hours I rented it for and very little miles I used it for. Other than that the gentleman who helped me was very professional and helpful.

Deborah H.
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Customer did not leave a comment.

Eungyeup K.
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Fausto R.
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Carolina R.
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Viviana V.
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I got charges on credit card 2 days after I took back the uhaul and I played cash by the manager CJ I spoke to her supervisor and he yelled at me and was extremely rude 1 week later I still have not recieved my.mo ey. This could had nott happened at a more horrific le time in my life with the loss of my husband and 2 sons in an accident and having to move on my own they were rude and unapologetic when I informed them I needed that money asap

Ramel R.
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CJ was very helpful and informative in discussing information about the uhaul and was friendly.

Alfredo L.
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Customer did not leave a comment.

Roupen N.
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Very small. Maybe get biger office

YANG N.
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This is THE best u-haul rental experience for me by far. The miss who helped me check in and get the car was awesome! Super friendly and helpful. I will go back again and recommend friends to this location.

MAX H.
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The front server do not show her patient enough.

jose V.
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CJ and Jason are amazing. They give the best customer service. Made the reservation and went through everything quickly. Really like the mobile process. Quick and easy.

lloyd C.
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Customer did not leave a comment.

Frederic B.
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phillip C.
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The customer service agent at Trojan was fantastic. Very friendly and helpful. I would not hesitate to go there again. My only complaint was not about Trojan Storage, it was that I live in Rancho Cucamonga, reserved a truck to be picked up in Rancho Cucamonga, but they did not have the truck and sent me to south Ontario.

Humberto S.
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ANASTACIO A.
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ANASTACIO A.
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As always excellent customer service. Thanks CJ.

joe B.
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I was well taken care of. CJ was very easy to work with and very outgoing. I really appreciate the type of customer service I was given.

Guillermo S.
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Kenneth K.
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Rosemary R.
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Gentleman was very professional and courteous. Made my drop off very quick.

don N.
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Exceptional professional service from entire staff, especially CJ, the Pro!!!

Jennifer R.
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Selvin L.
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Melissa C.
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Smaller location, which was easy to get in/out of. The guy working was polite & professional.

Vince G.
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The employees were helpful, friendly and knew the definition of customer service.

Gregory D.
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Customer did not leave a comment.

Roy R.
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Clean, friendly, efficient

Cindy F.
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Although it was slow the rep was alone he had difficulty answering the phone and managing the customers while trying to do maintenance as well

Anwar F.
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Better parking facility for personal cars will be great help.

ronald C.
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Customer did not leave a comment.

Daniel L.
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FRANCISCO F.
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Long F.
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Fredy C.
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This facility offers excellent customer service the team member that help me was very helpful.

ANASTACIO A.
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Excellent service!

emiliano C.
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Customer did not leave a comment.

Jean B.
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Very nice people. I used their restroom to wash my hands and it was spotless. 10 stars!!!

ANASTACIO A.
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I recommend this location. Clean and fast.

WILLIAM S.
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Rented the truck and was given a credit for fuel of 38.00 since the truck was on empty. Per the instructions on the contract as well as the verbal explanation given by Jose Vargas, upon returning the truck with 1/4 tank, our credit would be applied. Despite returning the truck with 1/4 tank of gas, they did not honor the contract or the credit while charging me an additional 22.00. Furthermore, they refused to accept the time stamped photo that I was asked to email that was taken upon the return of the truck clearly showing the fuel level at 1/4 tank. Apparently, Breach of contract and immoral business practices is what you can expect from this establishment.

Carmen A.
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Kevin C.
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Carlos M.
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The attendant was efficient and knowledgeable! Great experience!

Brendan S.
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Nothing. Service was great!

scott D.
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CJ the manager was very knowledgeable and made the experience painless

Kathy K.
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Maree W.
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Rent trailers, but do not offer the use of ball mounts? Especially when offered in the past?

Richard K.
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ANASTACIO A.
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JOSE D.
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Jeffrey S.
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Very confusing place. There is no lot to park the U-Hauls. You have to park on a public street. Anyone could come by hook up a trailer and drive away. I did not feel comfortable that my U-Haul order was complete. No one inspected my trailer, I received no paper work indicating that I had returned it even after I asked for something. I got a business card instead.

Christine T.
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Joel J.
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ANA A.
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Ismael D.
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Holly T.
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I've charged 2 time for a single tow dolly. I have call and she said she would call me back right away well it been 2 hrs guess I'm calling them back. I got receipt for to charge of $57.17 via email, as for the charge of $105.17 not happy to being charged 2 times for this. PLS fix

Kent S.
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Customer did not leave a comment.

gabriel C.
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MAKE SURE YOU AIR UP THE TIRES , MY DRIVERS SIDE TIRE WAS NEARLY FLAT.

Teddy F.
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Sergio M.
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Sophia J.
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Kris C.
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Brandon C.
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Alex D.
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Your "person in charge, SheJ" called ME to complain!!?? Excuse me, I am the customer. I just dropped $184 at this place and this so called supervisor calls to yell at me to take my business ELSEWHERE!!? Excuse me, last time I checked I am the customer. SheJ was not present when I dropped off the truck, her enexperienced helper wanted to charge me $25 in fuel for driving the truck 9 miles. I said that's robbery so he pointed to a nearby gas station and said "then go put 5 dollars in the tank". I took the truck only to find out that station does NOT service civilian population, only commercial vehicles so I had to drive around looking. Employees should know where to direct customers for refueling. That's unacceptable. I was tired and thus guy had an attitude even hit on me. Then SheJ the "suoervisor "calls me to complain about my attitude and said TAKE YOUR BUSINESS ELSEWHERE. I most definitely will. I don't appreciate being talked down to by an unhappy Uhaul employee

Starr G.
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LILLIE M.
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Hugo L.
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Jan R.
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Great efficient customer service by Jose!

Alexis M.
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Araceli L.
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Yolanda M.
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ORLANTES R.
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Good customer service

michelle S.
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Customer did not leave a comment.

TERESA M.
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Good experience, good service.

julio P.
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Good customer service, so good I also rented a storage from them. Will send my folks your way. Thank you

Lida D.
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We we very stressed because we had to move that day out of our apartment and CJ helped us out with everything. Fast, easy and great customer service.

DEBBIE M.
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The person that was working when I checked the trailer back in was by far the worst employee I have ever dealt with representing a company

Stewart G.
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Reservations made days before at the Foothill facility were cancelled by telephone an hour before I was to pick up the equipment. I was able to find a smaller truck at the Ontario facility, but my work scheduled was delayed by almost two hours. Bad management at the Upland/Foothill facility. .

Lee P.
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Great marketing to have vehicles at a storage facility, the whole experience at Trojan was very good . Would definitely recommend that site and Jose was very accommodating and helpful.

Mariano M.
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Customer did not leave a comment.

joann F.
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Well i always pick this one except this time i dident travel far,and left half tank,told them but they told me a price didntent check van or checked half tank so $20 to rent not even 5miles checked my car, and she told me my amount was $38-$39,i waited for receipt and she said don't worry they'll text, I got it but now it's $43 something don't keep adding more taxes also did it two times you only needed to swipe once

GUILLERMINA I.
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Great service, fast and convenient. Thank you CJ

No reviews have been submitted for this location.

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