Customer Reviews for Trojan Storage of West Ontario
(U-Haul Neighborhood Dealer)

Rating:

1.0

Tell me I need the fucking app to drop the truck off

Rating:

5.0

Nothing keep up the good work.

Rating:

3.0

The trucking rental was aweful. It needs maintenance. When you drive it shacks …

Rating:

5.0

You’re great!

Rating:

3.0

Initially service was not welcoming with Daniel. Maribel and Abraham came back from lunch and service was much better.

Rating:

5.0

I had some unexpected circumstances that was a headache to deal with it, at the end they gave me a huge discount ever. They alway keep cool, and solve the problems with great upfront actitud. They deliver.

Rating:

5.0

Very nice and helpful

Rating:

4.0

Have a covered area in case of rain

Rating:

5.0

The cab had a very bad odor like old and smelly and did not smell nice. I think they could spray some Lysol wipe it down to so that smells does not stay in there when you’re driving. Otherwise everything else is good.

Rating:

5.0

Abraham is excellent! We will definitely recommend this location to others because of Abraham’s wonderful customer service!

Rating:

5.0

Very friendly customer service. So convenient to communicate and return the truck is so simple.

Rating:

5.0

I had an excellent experience renting from this Uhaul location.

Rating:

5.0

Great customer service

Rating:

5.0

Rebecca was very professional and informed.

Rating:

4.0

Invoice had on there that there was gas and there wasntway less then 1/4 of a tank and i asked him to check it before i left and he didnt i put 100 dollars of gas ans brought it with more then what it had and cleaned it before i returned it thank you so much Linda

Rating:

2.0

Reserved at 8:30 in the morning for mobile pickup, but not available to pickup the keys until 9:00. Have to wait until the store open.

Rating:

1.0

Have people in the office during office hours.

Rating:

5.0

I have rented several U-Haul trucks over the years. This was THE best experience I have ever had! It was easy and the staff was so courteous and friendly. Daniel and Abraham deserve raises! I really appreciate the ease of renting the truck. Thank you so much!

Rating:

4.0

I wanted a truck with a ramp for easier loading.

Rating:

5.0

You need to make absolutely sure that trucks are sanitized immediately once returned. I am very ill at the time and contracted pink eye as well.

Rating:

5.0

Staff member that helped me was very pleasant and helpful.

Rating:

3.0

Gas tank was completely on empty/ red.

Rating:

2.0

Do not give key ignitions that do not work. Sub par job for over price. Horrible.

Rating:

2.0

Location is close to me and I may use again based on location. Location is a storage facility so people were not onsite at time of reservation. Just want to share there are better location that can attend customer when they arrive. I feel truck could have been cleaner. Dust all inside. Dirty windows.

Rating:

3.0

It was confusing the rental charges and rental Rate ,looks like they charge double for the 19.99 rate

Rating:

5.0

Muy amables buen servicio y muy rápido todo el tramite gracias

Rating:

2.0

There was a leak in the gas tank and when I went to fill the tank it leaked everywhere at the gas station . So it was an inconvenience to us and could have been a very bad scenario. Luckily, we were done with hauling our stuff out from our storage units to our home and nothing caught on fire at the gas station. We weren’t charged for the gas but we wasted some gas money at the gas station because of the leakage so it’s not like we didn’t get charged for gas.

Rating:

1.0

After I drop off the truck clean and fuel to the gage when I picked up the truck. I asked them to do a walk around but they refused before I left. Now I been charged for fuel and fuel fees.

Rating:

5.0

Tell the customers that they will have a MUCH trip, better gas mileage, better acceleration and overall better running truck if they don't use cheap gas. Use higher quality gas and use higher octane and they will have a much better experience and its really not more expensive. Otherwise the staff at this location was phenomenal. Very friendly and helpful. I will happily refer them.

Rating:

5.0

Price is too high No reembursment for mileage or fuel

Rating:

5.0

The vehicle wreaked of methamphetamine. An insurance claim should be made and this vehicle totalled. There is no way to remove the toxic chemicals from fabric and hidden surfaces (inside the fan system for example). I have no problem with Uhaul, its associates or the fleet. This ine particular must be totalled and removed from use.

Rating:

2.0

Better customer service

Rating:

1.0

The truck was very dirty inside I had to clean it myself before I loaded my belongings and the attendant did not walk me out to the truck also I am Being charged a fuel charge when I returned it with more fuel then what I took it with.

Rating:

5.0

allow smoking in vehicles

Rating:

5.0

Thank you y uhaul. Your staff is patient and kind. I appreciate that.

Rating:

4.0

Friendly customer service very helpful, greatly appreciated

Rating:

5.0

Good business

Rating:

1.0

The truck was dirty inside and out. The fuel tank was completely empty and even ran out of gas after pick up. We were left stranded over 30 miles away from our home after requesting help from U-Haul they came out and towed the truck away and left us in the side of the road.

Rating:

5.0

Awesome service.

Rating:

4.0

Made an appointment for a van rental. Customer did not leave key for van so I had to use a pick up truck. Not the same loading options I needed. Should have extra keys for equipment or offer a discounted price if reservation is not fulfilled.

Rating:

5.0

Friendly courteous service

Rating:

5.0

Nothing everything was perfect

Rating:

1.0

Never gave me my $20 back

Rating:

5.0

I was able to get a storage the same day! Great experience all around

Rating:

5.0

Clean the truck

Rating:

5.0

Ecelente servicio la persona que me atendio merese 100 esttellas quede satisfecho del servicio Todo facil y professional gracias Atte Edgar aguilsr

Rating:

1.0

The African American guy that rented the truck to me no good customer service .an the the lady Heidi Salgado is worst when I return the rental she has no customer service rude got there past 9am her as an employee an still has the audacity to tell me she was gonna tell me to wait outside cause there still not open .my answer was its past 9am so I went in to get my questions answer but she seem bother an rude not a friendly or happy person she looked at all to be happy to be working there .I think they overall need to have better customer service at greeting people better an polite .thanks

Rating:

5.0

Great costumer service at this location Thank you Trojan storage west Ontario 701 s palmetto ave Ontario ca

Rating:

2.0

Customer service is extremely poor.

Rating:

1.0

Hidden fees Can dirty Brakes trash Closed Location when I was trying to return No drop box

Rating:

3.0

We had a lot of problems with this unit had to have it jump started 2 times and a new battery put in the 3rd time Extremely unhappy with our experience, wasted fuel because we had to leave the truck running

Rating:

4.0

Have the location put a big U-Haul Sticker in the window. It was a storage place with no signage that it was a U-Haul pickup location.

Rating:

5.0

When do I get my $80 back