Customer Reviews for Trojan Storage of West Ontario
(U-Haul Neighborhood Dealer)

281 reviews

701 S Palmetto Av   Ontario, CA 91762
(1 Block East of Mountain Ave)

(909) 391-1253

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(909) 391-1253

701 S Palmetto Av
Ontario, CA 91762
(1 Block East of Mountain Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

I was able to get a storage the same day! Great experience all around

ALYSSA C. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Q. 
Rating:
5.0

Clean the truck

KRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Ecelente servicio la persona que me atendio merese 100 esttellas quede satisfecho del servicio Todo facil y professional gracias Atte Edgar aguilsr

EDGAR A. 
Rating:
1.0

The African American guy that rented the truck to me no good customer service .an the the lady Heidi Salgado is worst when I return the rental she has no customer service rude got there past 9am her as an employee an still has the audacity to tell me she was gonna tell me to wait outside cause there still not open .my answer was its past 9am so I went in to get my questions answer but she seem bother an rude not a friendly or happy person she looked at all to be happy to be working there .I think they overall need to have better customer service at greeting people better an polite .thanks

ENRIQUE N. 
Rating:
5.0

Great costumer service at this location Thank you Trojan storage west Ontario 701 s palmetto ave Ontario ca

Raul M. 
Rating:
5.0

Customer did not leave a comment.

Ju Young O. 
Rating:
2.0

Customer service is extremely poor.

EDWIN G. 
Rating:
1.0

Hidden fees Can dirty Brakes trash Closed Location when I was trying to return No drop box

ALFONSO G. 
Rating:
3.0

We had a lot of problems with this unit had to have it jump started 2 times and a new battery put in the 3rd time Extremely unhappy with our experience, wasted fuel because we had to leave the truck running

Kacey T. 
Rating:
5.0

Customer did not leave a comment.

SILVINA S. 
Rating:
5.0

Customer did not leave a comment.

Simona B. 
Rating:
4.0

Have the location put a big U-Haul Sticker in the window. It was a storage place with no signage that it was a U-Haul pickup location.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Norma S. 
Rating:
5.0

Customer did not leave a comment.

JUANITA D. 
Rating:
5.0

When do I get my $80 back

Marc J. 
Rating:
5.0

Customer did not leave a comment.

Makaidith C. 
Rating:
5.0

Guy at the desk real professional and knowledgeable of his craft

CHRISTIAN P. 
Rating:
4.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

Customer did not leave a comment.

Priscilla C. 
Rating:
1.0

The Truck was not picking up speed. I called site after doing 1 trip because I was scared I was told by manager to take it in and they would look at it. I took it in and and asked if it could be switched because I still needed to finish girl working told me she couldn't do anything and for me to complain with uhaul. This site is very unprofessional. Keys were not in truck as instructed had to ask girl several times she kept insisting keys were in truck when they were inside the whole time.. 0the dolly the tires were worn and unusable. The inside was dirty I had to sweep back of truck. Inside was dirty and There was a wrapping for Marijuana edible inside. All the person at counter could say is that she didn't work the past 2 days and was not responsible.

Maribel O. 
Rating:
3.0

Customer did not leave a comment.

LILLIE L. 
Rating:
5.0

Tank was less than 1/2. I estimated my mileage over 300. Not knowing how far I could get, I had to put gas in and guess at how much gas would be left upon returning the truck with the same amount of gas. I guessed wrong and to fuel twice. All trucks should be full or nearly full upon checkout.

Robert C. 
Rating:
1.0

The U-Haul was very dirty and had a Modelo behind the seat. I ended up calling roadside assistance for a flat tire the following day, and the service provider told me that the bolts on the other tires were loose. This is very disturbing.

RONAMAE P. 
Rating:
5.0

I ordered an appliance dolly with the truck but wasnt provided one. Customer service took care of reversing the rental fee for the tool but still was frustrating as i really could have used the dolly.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Keiko I. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

I tried doing the check in on line when I arrived and it to forever to get approved so I had to walk in and check in .

SALVADOR R. 
Rating:
5.0

We loved the service provided by Tiffany at Trojan Storage.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Tiffany was excellent! Professional and friendly. She took her time and explained my rental completely. I left feeling satisfied as a customer and will definitely use her office again for all my rental needs We tried Budget and Enterprise before finding her office. Neither one of those companies came close to earning my business. I'm so glad we found the Uhaul at Trojan Storage. Tiffany is an awesome representative!

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Helen V. 
Rating:
5.0

Customer did not leave a comment.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

tammy B. 
Rating:
3.0

Uhaul renting system was such a hassle. It took me nearly an hour to rent the truck. The ladies at the counter were helpful but they claimed it was a uhal system error. I ended booking the truck on my phone while at the office. The sustem online is also a bit dumb, uhaul told me they needed to call the “alternate person” to approve me for the truck rental. In my opinion this is dumb and unnecessary. If the alternate person is not aware of a truck rental what would they say? They would be so confused with a random call from a rental company. Overall the booking experrience was frustrating, annoying, very lengthy, and bad experience.

Javier G. 
Rating:
3.0

The truck was dirty and so was storage area. It smelled like smoke real bad and you can clearly tell they ashed in the front compartment. I made a reservation for 8:30 am and the place didn't even open until 9am. I called uhaul customer support and the customer service rep didn't care and was unapologetic saying that she can't do anything about the website mess up. The place didn't even have a dolly for me which I reserved and let me have a flat deal with wheels which was no help and we didn't use. For sure I won't be using the website to rent a uhaul if I ever use uhaul again.

Jose P. 
Rating:
1.0

I reserved a uhaul and car transport on Monday 9/21/2020 via phone and then received a call 9/27/2020 saying that the equipment I had reserved was not available. Why would you guys tell me that 6 days before my move date? the truck ended up being available but I had to pick up a car trailer from Orange County as that was the only one available. The car tow ended up being broken and taped back together, which did not do well on our 7 hour drive. Lastly, when I originally made the reservation I was informed that I was able to drop of anywhere regardless of my drop off location. I had found a location closer but when I called and asked if i can drop off there they had told me I would be double charged, so I ended up driving 40 minutes to the original drop off location. I had an extremely unprofessional and frustrating experience with Uhaul and would not recommend. My move was made 10x more difficult than it should have been.

Cynthia B. 
Rating:
5.0

This location was a little out of my way, but the first location I picked didn't have the truck that I reserved. Tiffany at Trojan Storage was super nice. very professional and friendly. This was the 5th time I rented a U-haul this year. Tiffany made it one of the best experience I've had.

Chiu N. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
3.0

When driving the truck. Random hot air was coming through from somewhere. Burning our legs the whole time

Brittany P. 
Rating:
3.0

I was overcharged for 120miles even though I returned the truck with full tank gas way above what rented it with. When I complained I was told there was nothing that could be done in regards to the full tank. So in all I spend $274 for 24hr rental.

Oluchi O. 
Rating:
5.0

The staff was real friendly and knowledgeable and professional, I was told all about the vehicle an additional things on the contract as, when I brought the truck back, she examine it sent me an e-mail everything was done in a very timely manner very pleased with the service. Larry L. Williams CA.

Larry W. 
Rating:
5.0

Wonderful quite place. Good customer service. Good price. I will definitely recommend this place to my friends and family. Thank you

MOHAMMAD F. 
Rating:
2.0

I got charged for furniture pads and they weren't In the truck I received so basically I got charged for something I didn't receive.

stasia K. 
Rating:
2.0

We arrived 5 min after our reservation time and we were instructed to get key from attendant who was not in office and we had to wait for over an hour to get key. We call customer assistance, they could not help.... it was very frustrating.

Dulce V. 
Rating:
2.0

Passenger door struggled to close. Very old truck made weird noises.

Sonia A. 
Rating:
4.0

Clearer directions on the check in screen. Specifically relating to miles and the check in process.

Jessica N. 
Rating:
5.0

Lisha was very nice. She helped me from beginning to end. I had problems with the uhaul website but she went out of her way to help me. Great customer Service.

Ruth R. 
Rating:
2.0

It was a last minute choice, no one else was available. Price was high for the few hours I rented it for and very little miles I used it for. Other than that the gentleman who helped me was very professional and helpful.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
3.0

Customer did not leave a comment.

Eungyeup K. 
Rating:
5.0

Customer did not leave a comment.

Fausto R. 
Rating:
3.0

Customer did not leave a comment.

Carolina R. 
Rating:
1.0

I got charges on credit card 2 days after I took back the uhaul and I played cash by the manager CJ I spoke to her supervisor and he yelled at me and was extremely rude 1 week later I still have not recieved my.mo ey. This could had nott happened at a more horrific le time in my life with the loss of my husband and 2 sons in an accident and having to move on my own they were rude and unapologetic when I informed them I needed that money asap

Viviana V. 
Rating:
4.0

CJ was very helpful and informative in discussing information about the uhaul and was friendly.

Ramel R. 
Rating:
4.0

Customer did not leave a comment.

Alfredo L. 
Rating:
3.0

Very small. Maybe get biger office

Roupen N. 
Rating:
5.0

This is THE best u-haul rental experience for me by far. The miss who helped me check in and get the car was awesome! Super friendly and helpful. I will go back again and recommend friends to this location.

YANG N. 
Rating:
3.0

The front server do not show her patient enough.

MAX H. 
Rating:
5.0

CJ and Jason are amazing. They give the best customer service. Made the reservation and went through everything quickly. Really like the mobile process. Quick and easy.

jose V. 
Rating:
5.0

Customer did not leave a comment.

lloyd C. 
Rating:
5.0

Customer did not leave a comment.

Frederic B. 
Rating:
5.0

The customer service agent at Trojan was fantastic. Very friendly and helpful. I would not hesitate to go there again. My only complaint was not about Trojan Storage, it was that I live in Rancho Cucamonga, reserved a truck to be picked up in Rancho Cucamonga, but they did not have the truck and sent me to south Ontario.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

Humberto S. 
Rating:
5.0

Customer did not leave a comment.

ANASTACIO A. 
Rating:
5.0

As always excellent customer service. Thanks CJ.

ANASTACIO A. 
Rating:
5.0

I was well taken care of. CJ was very easy to work with and very outgoing. I really appreciate the type of customer service I was given.

joe B. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Gentleman was very professional and courteous. Made my drop off very quick.

Rosemary R. 
Rating:
5.0

Exceptional professional service from entire staff, especially CJ, the Pro!!!

don N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Selvin L. 
Rating:
5.0

Smaller location, which was easy to get in/out of. The guy working was polite & professional.

Melissa C. 
Rating:
5.0

The employees were helpful, friendly and knew the definition of customer service.

Vince G. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Clean, friendly, efficient

Roy R. 
Rating:
4.0

Although it was slow the rep was alone he had difficulty answering the phone and managing the customers while trying to do maintenance as well

Cindy F. 
Rating:
4.0

Better parking facility for personal cars will be great help.

Anwar F. 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO F. 
Rating:
5.0

Customer did not leave a comment.

Long F. 
Rating:
5.0

This facility offers excellent customer service the team member that help me was very helpful.

Fredy C. 
Rating:
5.0

Excellent service!

ANASTACIO A. 
Rating:
3.0

Customer did not leave a comment.

emiliano C. 
Rating:
5.0

Very nice people. I used their restroom to wash my hands and it was spotless. 10 stars!!!

Jean B. 
Rating:
5.0

I recommend this location. Clean and fast.

ANASTACIO A. 
Rating:
2.0

Rented the truck and was given a credit for fuel of 38.00 since the truck was on empty. Per the instructions on the contract as well as the verbal explanation given by Jose Vargas, upon returning the truck with 1/4 tank, our credit would be applied. Despite returning the truck with 1/4 tank of gas, they did not honor the contract or the credit while charging me an additional 22.00. Furthermore, they refused to accept the time stamped photo that I was asked to email that was taken upon the return of the truck clearly showing the fuel level at 1/4 tank. Apparently, Breach of contract and immoral business practices is what you can expect from this establishment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Carmen A. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

The attendant was efficient and knowledgeable! Great experience!

Carlos M. 
Rating:
5.0

Nothing. Service was great!

Brendan S. 
Rating:
5.0

CJ the manager was very knowledgeable and made the experience painless

scott D. 
Rating:
5.0

Customer did not leave a comment.

Kathy K. 
No reviews have been submitted for this location.

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