Customer Reviews for Tropical Multi Services LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

The cabin needs cleaning and the strings is bad driving the unit was all over the place over at 45 miles overall the staff was friendly

Rating:

5.0

This rental went way better than my previous, last week.

Rating:

5.0

N/A

Rating:

4.0

Satisfied. The Agent was friendly and Respectful. God Bless!

Rating:

1.0

They had charged me for gas and extra milage and insurance. When I told them about the extra charges they said "I'm not calling you a liar but we have to investigate." So I called corporate and they took care of it right away.

Rating:

4.0

Attendant was excellent

Rating:

5.0

Me ayudaron a resolver el problema.

Rating:

5.0

I was in and out quickly. Thank you!

Rating:

5.0

Excellent Overall Experience

Rating:

5.0

Thank you

Rating:

1.0

Got charged extra miles I didn’t use when I asked a about it they said they couldn’t do anything

Rating:

5.0

No use another company only Uhaul.

Rating:

5.0

Expand your parking lot.

Rating:

5.0

Very friendly and accommodating. Fast check in and fast check out.

Rating:

5.0

Exelente servicio tengo años usandolo

Rating:

3.0

No place to leave your vehicle except street parking. Final checkout was a little slow. One man shop, but he was working as best as possible. Just allow time, not like a full Uhaul store.

Rating:

5.0

Very good 💯 recommend

Rating:

5.0

Great people working here, my go to u haul dealer.

Rating:

4.0

nice,friendly worked with me,lot kinda crowded but they make it work.id recommend them.

Rating:

1.0

I want a manager to call me the U-Haul was so shaky I thought it was going to break down they didn’t put my dolly in the truck the truck was filthy and on E worst U-Haul ever I DO NOT RECOMMEND

Rating:

1.0

If I could give this review a negative it’ll be negative 50 stars. I arrived to pick up the Uhaul around 6:40pm. The truck was dirty with debris when we got it!! The representative was very unprofessional first told me only $100 deposit then cancelled my online reservation to start a new one once he did that the deposit changed to $160 I paid cash. He Told me to have the truck back by 8:00pm the next day (Me thinking there was a grace period for return). Thinking I had extra time I come back at 7:50pm to return the truck but gas level wasn’t exactly where it was supposed to be so I leave to get gas and come back around 8:06pm. The representative then tells me I’m only getting back $29 I question why when the rental was only charging $73 for the day. He then tells me I would be getting charged for another full day for the truck rental because my leave time was 6:40 I questioned why being that he had told me to return the truck at 8:00 had I known that I would have had the truck back at 640. The representative became upset and continued to say “well you have a receipt it states the time on the receipt” there’s nothing more I can do to help you. As I’m leaving the location the rental amounts with the change I’ve received from him doesn’t add up at all… If I was charged a deposit of $160 and the rental for one day is $73 that leave $87 in which the representative told me they were charging me $83 for the second day but he gave me change of $29??? I’m so confused and feel like he is a scam that has pocketed my money!! I want a refund of the amount that’s owed to me which is $87. I will be seeking legal counsel if this issue is not resolved!

Rating:

4.0

The young guy was very excellent and I think I was giving him a hard time lol but no seriously he didn’t get upset at all we laughed together after all… the best U-Haul place I have went to

Rating:

5.0

I want to give a shout out to the two ladies that worked the day i was there. They handled everything of mine with kid gloves and destressed me to the max. In the past, there was always something wrong with the experience, that i counld have written a coffee table book of the horrors. But this time, every little problem was fixed and i was so thankful for their help. Alexandra and Kelly were the best every!!!! Uhaul are very lucky to have you.

Rating:

4.0

This location needs to upgrade their parking lot. It is way to crowded.

Rating:

5.0

The service was quick and very kindfull.

Rating:

5.0

The representatives show exceptional customer service, answered all our questions, and went above and beyond making sure we were happy with the vehicle we chose so with that being said I do not know how they can be better than they are. I Love This Location!!!!

Rating:

4.0

Parking spaces for those picking up the rental alone would be helpful

Rating:

5.0

Nice and friendly. Provided my answers as needed.

Rating:

5.0

Fantastic experience at this location, and super fast transaction. Great people working here!!!

Rating:

5.0

Excellent work

Rating:

5.0

I like that they detach. the trader and attach the trader when you rent it

Rating:

5.0

Great experience

Rating:

5.0

The truck smells good, and clean, services excelent appreciate that he met me at the parking to take care from there. Thanks

Rating:

5.0

The gentleman that was as this location helped me out a lot. I didn’t realize that when I was called on May 28th to see if I would be willing to take a 5 X 8 instead of a 4 X 8 because there wasn’t a 4X8 in the area when I said yes I would that the changed the location for the pickup. When I got there he told me that I was supposed to pick it up at a different location but, since they had one there he got me set up to take it so I wouldn’t have to go to the other location. I was very appreciative of that.

Rating:

3.0

Check engine light was on but I didn't notice till got to my initial start location. If I would have noticed before would have requested different vehicle. They were very freindly.

Rating:

5.0

Great Customer services! I will rent again in this location!

Rating:

3.0

He added on the insurance without asking us when I had denied it online. I want my 15 dollars back

Rating:

5.0

Nothing

Rating:

3.0

I initially rented at another location. When I arrived there I was asked if I received a call from uHaul . The vehicle I rented was out of service as the keys were locked inside. I never received that notification. I spent time at that site and then moved to a different dealer. I was renting to support a neighborhood food drive. Your communication failures affected the start of the food drive.

Rating:

1.0

Don’t add extra charge and services fee without asking I denied the insurance at the time of reservation on purpose because I didn’t want it and I didn’t need it but I was charged anyway I noticed when I arrived to Indiana

Rating:

5.0

The whole process was easy and quick, despite there being multiple dropoffs and pickups at the time. I am very sorry for the damage caused during my time with the vehicle

Rating:

5.0

This dealer has large selection of equipment and fast service. I've used U-Haul many times over the years moving from state to state and locally with no problems.

Rating:

5.0

Very polite and responsive service was rendered. A+++ service!

Rating:

3.0

Need a Jack to be installed on the tongue of the trailer. It is heavy. I almost pulled my back out.

Rating:

4.0

N/a

Rating:

5.0

Very friendly and professional service

Rating:

5.0

Vehicle had a small sent of cannabis. But overall clean, so it wasn't a bother.

Rating:

1.0

no comment

Rating:

5.0

Good customer service

Rating:

2.0

AC didnt work, and they charged me for gas when I gave back the truck with the same amount of gas I received it with.

Rating:

4.0

The gentleman at drop off was friendly and engaging. Made a fast smooth drop off

Rating:

2.0

More or less a driveway to park your U-Haul. Took them over 12+ hours to check my rental back in. Not professional to me

Rating:

4.0

Representative was very knowledgeable and helpful.