Customer Reviews for Tropicana Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tropicana Mini Storage

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Kari C. on

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Scott M. on

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Dante was most helpful with my rental experience. Also, Zach that helped with the reservation was great. He did not have a 8x12 trailer so he helped locate a trailer for me and reserved it.

Jared R. on

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All went well!

Seldon I. on

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Staff is professional, friendly and helpful....definitely would recommend to anyone.

DAVE G. on

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Excellent customer service.

Antonio C. on

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All I can say is Steven and the other emloyees gave me great customer service. Thankyou

David D. on

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Worst uhaul experience I have ever had. And I have rented many times. Never again.

Joseph B. on

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Carl D. on

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jose B. on

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Allan G. on

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I didn’t like the idea that only u haul consider Friday as weekend to charge $.99 cents a mile I rented the truck Friday and returned it same day around 5:00 pm !!!!!!!!

Lorie F. on

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Great service caring.

Alan Z. on

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Bruce B. on

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Paul R. on

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Rafael L. on

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Great service....was able to give us advice on the move

GLORIA L. on

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u haul computer system was down. had to wait for over an hour. finally i left with manual paperwork...still couldn't access uhaul system. gave me a truck with minimal gas. said i had 3/8 tank...not, 1/4 tank. I had lined up mover at storage center 160 miles away and I was over an hour late getting to it because of computer system and having to purchase gas. I had to pay for 3 hours of their time, not 2 hours. Same for movers in Dunedin had to pay for 3 hours, not 2...all because uhaul computer system was not operating. a full tank of gas and computer working would have saved me $200 due to paying for movers who were sitting waiting for my arrival.

Deborah M. on

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Frank L. on

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No improvements necessary -- everything was top notch!

Marco C. on

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Florencio R. on

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The management a this location offers a superior level of service in all aspects of truck rental and storage spaces. I will be a regular customer of them, and recommend them with high marks !

MICHAEL G. on

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Excellent service. The guys really were helpful and friendly! Great example of the u-haul brand, Thanks!

Alan H. on

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Kimberly E. on

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Rick A. on

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Toni P. on

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Christopher D. on

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Larry V. on

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Both gentlemen that greeted me on arrival and return , were very friendly and helpful.

Michael S. on

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Everything was great from customer service to helping with any questions I may have had. Plus was showed the closing statement/receipt of the dropoff to know what my final bill was

Mathew M. on

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outstanding service!

george C. on

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Give Dante a raise.

Julia W. on

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Even though we did as instructed and put all heavy items in the front of the trailer, the back wheel well was rubbing on of the back the tire and we saw it sending out smoke. After driving for a while, we had to return it to get another trailer, and then transfer the contents from the original trailer to another one in the rain. It made the trip even more stressful.

CHRISTOPHER S. on

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glen S. on

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the online reservation system is a disappointment, no trailer at the location I chose, had trouble finding where my trailer was, 7 miles away in rush hour 30 to 40 min. the gang at Tropicana were very helpful and we found a solution quickly.

MARK S. on

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Mike remembers your name if you're a returning customer....very professional!

Pamela P. on

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I reserved the truck through the 800 number. The rep was helpful to a point, then she got snippy when I needed more info. She sent me to a location that was not as close as another one to my office...maybe it was not open on Sunday? Anyway, she said the address of the pickup location would be on the email and not in the text. It was NOT in the email which meant I had to go to your website, which is terrible btw, to find the location address. The uhaul website needs upgrading to be more mobile friendly. Please put the address link in the text AND email so customers can quickly get to maps to find you. I also had trouble accessing the quick check-in. Page would not load.

harry R. on

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Someone had smoked in the truck and you have trouble seeing out of the windows .The rest was fairly good.

Suzanne K. on

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Everyone was very nice. I would definitely be back again when I need a truck. Thank you for everything.

Pamela M. on

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The staff was the best, very friendly and professional. The manager helped me unload the truck, which I really appreciated. The truck I rented for moving was top of the line nice. The storage that I obtained from them is climate controlled, at a very reasonable price. I give this LOCATION an A plus! Thank you for making my moving experience a smooth one!

Nicole K. on

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Nothing! The customer service was excellent and everything went so smoothly. Would use them again!

JEROME C. on

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I don't know what else you could do I had a great experience Christina the young lady that helped me was a doll Christina the young lady that helped me was a doll she's an asset to your company. She was very friendly and helpful. The price I paid was very reasonable and the whole experience went very smooth very happy with that location I hope your employee sees this thank you, Jerry Conicelli.

RICHARD N. on

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Lashanda K. on

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I wouldn't change a thing. Tropicana U-Haul has been available to me for years and unfortunately for me I move often. Thank you, thank you, thank you for great customer service and great assistance during every move.

William C. on

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I had a great experience there today , great employees. I would recommend this location to family and friends .

Lorraine V. on

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I was charged $12. For fuel however I took before/after pictures to prove I only drove 9 miles and returned the truck with more gas than I started with, since the office was closed when I got back and the clerk was going to her car. The driver side sun visor was broken and I told the clerk before leaving the facility and she said oh, yea! We meant to fix that.

Mary S. on

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The person with whom we checked in to pay and receive our key was probably one of the rudest - borderline hostile - people I’ve ever encountered. It was actually alarming. She was equally rude when we returned the vehicle. Perhaps she is depressed. (?)

Christine L. on

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Michael T. on

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Charles K. on

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Great store to deal with. Everyone easy to work with and very nice.

Frank D. on

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Juan S. on

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David K. on

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Everything was good. Donte was very helpful.

Roy H. on

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Excellent customer service. Performed connection and disconnect of trailer quickly. No waiting.

Rebecca P. on

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More knowledgeable staff

Deron H. on

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James P. on

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david B. on

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Dante did a GREAT job, helping get the right size trailer and helped hook up the trailer and check all the lights and chains were connected properly, I have stage 4 colon cancer and couldnt thank Dante enough of all the time and care he put in to get my things to my house before i pass away. thank you UHaul and Thank you for dante! he is a great asset to your company. Thank You All Again, God Bless. William David Brummitt 727-385-1445

dennis L. on

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patricia mary G. on

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People very nice and i got my truck with no waite time.

Pavel P. on

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ROBERT H. on

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Very professional

Gary P. on

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Friendly, helpful staff. I would definitely use this location again.

Wanda T. on

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Brian S. on

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James H. on

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James H. on

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chris W. on

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Marian H. on

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Good customer service...manager was really nice and understanding. Along with the colleagues working there

Shannon U. on

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Very helpful and friendly!

KRIS K. on

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Very Good people and facility. Thanks!

Donald C. on

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It was not as well organized as the office on Belcher rd in Largo. But still nice and friendly people.

Michael F. on

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David S. on

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I have always been impressed with the trucks and service from this locstion.

Edward M. on

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Barbara M. on

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Joshua D. on

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Quick, affordable, and easy to rent/return. The only thing I would change is the checkin ID picture taking experience. That is going to be a hurtle for some folks, I think if you're going to require that kind of process you should provide the means to do it. Not everyone's phone/service is up to the task.

Robert M. on

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norman B. on

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this location provided the best service I have had from any location.

michael K. on

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RICHARD F. on

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They are always very helpful ,Great People there .

Crystal S. on

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Excellent customer service provided by staff at location and extremly easy process utilizing the mobile option! Plan to use again very soon!

Andrew A. on

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Customer service was exceptional!!

Bradley G. on

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They were very helpful. I was in and out and on my way in no time.

Robert S. on

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what is the use of choosing a pick up location in advance when you end up having to drive an hour away to pick up the items you had reserved. I will not be using uhaul again.

Patrick F. on

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Katherine C. on

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Such great folks here. Very helpful and efficient. Dante is a terrific manager.. thank you for helping during such a stressful time. Moving is never fun!

Jayson S. on

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I know vehicles get swapped from location tti location. Need to work on maintenance program. Brakes made a horrible sound and everytime you turned the power steering pump strained and whistled

WAYNE B. on

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Great people and excellent service.

Roy H. on

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Very helpful in connecting and testing trailer. Extending reservation was quick and efficient. Being able to drop off trailer after hours very convenient.

Tommy B. on

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Open earlier

Mathew M. on

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Have rented here numerous times; Dante always makes it a good experience. As a Realtor, have recommended many people here

Paul C. on

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Great Service, trailer and the techs that helped with the set up.

Debbie M. on

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Joe S. on

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Keep up with the great customer service!

craig C. on

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Richard H. on

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Excellent customer service!! Everything' was ready to go I was in and out quickly with everything I needef. Topnotch operation!

Victor D. on

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I had zero problems renting the truck, the staff was fast and friendly, no problems with the truck and returning it was a breeze. Great value, excellent price

Scott C. on

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Very good experience. Friendly and professional staff. Easy in and out.

David T. on

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ray L. on

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