Customer Reviews for Troy Climate Annex
(U-Haul Neighborhood Dealer)

43 reviews

105 S Pecan St   Troy, AL 36081

(334) 465-6039

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(334) 465-6039

105 S Pecan St
Troy, AL 36081

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

The location drop off is NOT the location for returning the key. They need to put a sign directing people to the key drop off lock box, because it is in an ENTIRELY DIFFERENT STREET AND BUILDING!

JOY H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Joy G. 
Rating:
3.0

Customer service did not leave desk when I turned in the truck and then sent me a bill for additional mileage after the fact. Could have at least reviewed the odometer and warned us about additional mileage charge particularly since it likely stemmed from the fact that we had to go to a different location than the one that we had our reservation at.

Charles A. 
Rating:
3.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Kassondra M. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

A very friendly place!! I will recommend this place to everyone. Thank you for making this experience more pleasant!!

Kimberly M. 
Rating:
3.0

UHaul employee was helpful, before the store opened and took care of my check in. The app needs some help. This is the 2nd time I've tried to use mobile check in and the app glitches when I try to add a photo of the mileage and gas.

Brian S. 
Rating:
5.0

fast friendly service

Shanna V. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Caitlan W. 
Rating:
3.0

Also need , someone to help with cargo trailer. I, being a woman, was very difficult to disconnect my cargo trailer and park. Women working, help with paper work. No men available.

Joy L. 
Rating:
5.0

Customer did not leave a comment.

Annita H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

REBA M. 
Rating:
1.0

You can improve your Troy location by improving the attitudes of the employers. Make sure they know without a shadow of dout that the equipment is in good working order. Our very first trip cost us $619.00 The car hauler tire on right side was not the right tire for that size hauler. Troy would not make it good. Still have not received any money back. We called Uhaul by # on contract, sayed on phone for 30 minutes. Noone ever answered the phone. Troy said we may have to sit by road 2 to 3 hrs. When a mover rents a Uhaul it should be in working condition. Very upset over the way things were handled. You need o have more friendlier employees in Troy location on 231. Will not be going back.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

They did not know where their equipment was. Sent us looking for trailer 3 times before we found one they really had. They did not help us hook up or do ant kind if check.

Gina M. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I dropped off on a Sunday so they were closed. I had called Saturday and the lady on the phone was very helpful and friendly. Told me how to drop off and where. Thanks friendly lasy!

Luis J. 
Rating:
4.0

Delivered after hours

CRISS P. 
Rating:
5.0

Customer did not leave a comment.

Nickalas P. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
3.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Easy drop off

david D. 
Rating:
5.0

Both girls in the front office were friendly yet professional!

Linda K. 
Rating:
5.0

I was advised to take a photo of mileage and fuel gauge. I did.

Herbert C. 
Rating:
5.0

Sharon and Tabatha were fantastic!

Linda K. 
Rating:
5.0

Sharon and Tabatha were fantastic!

Linda K. 
Rating:
5.0

This was an easy transaction ! I definitely would recommend this location. They were friendly and efficient .

Christine H. 
Rating:
1.0

Your reps are trying to scam for side money from people they think who cannot count money.

Lenardo B. 
Rating:
4.0

Customer did not leave a comment.

William Y. 
Rating:
3.0

Customer did not leave a comment.

Sara H. 
Rating:
4.0

Everything was great! Excellent and friendly ladies in the front desk.

Lester C. 
Rating:
5.0

Do your due diligence and take the time to have another person have you ensure the vehicle is clean.

Kevin R. 
No reviews have been submitted for this location.

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