We started out with a rental in Luverne, AL, where we waited for over 30 minutes and no one was at this location. We then were directed to the Rutledge, AL location, where someone from Uhaul " Spoke to someone" at this location and once we got there, No one was at this location either. We then were directed to the Troy Store and again the "Spoke to someone and they were awaiting my call". Called to the Troy store and got in touch with Zee. She immediately had an attitude throughout our entire transaction. When I told her that I was explained that we would get it at a discounted rate, she proceeded to cock an attitude and say thats not what is showing on her end. Abby then stepped in and was super accommedating and kind. She understood that we had been trying to get a simple trailer for over 3 hours, majority of which were on the phone with UHAUL.
Cori G
Customer Reviews for Troy Climate Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility has great team that works together. Thank you for the great experience.
ERIC EThe front desk was very helpful; made the process very smooth.
JEFFERY MThe lady that waited on me was nice and very helpful.
Tamara FThis location is very dependable, the staff is friendly, and it is easy to deal with.
PEDRO TEmployee wasn’t very friendly.
Randy BHad a little confusion finding office but staff was efficient and friendly.
Thomas HI understand they don’t have as much control but I wish the things ordered for my reservation would’ve actually been available. It made things much more difficult having to scramble around last minute to get an appliance dolly and extra furniture pads.
Jessica RThe challenge with the experience wasn't the pick up OR drop off points. The problem was I called a local UHaul dealer to rent a 6x12 enclosed trailer for one way trip from Montgomery to Nashville. I was told the only 6x12 available in the area was to be picked up at Pike Road. I called Pike Road the morning BEFORE pick up and was told they didn't have any 6x12's but they MIGHT have one turned in that afternoon. When I call that afternoon they indicated they had one.. "BUT IT IS BEING PICKED UP TODAY AT 4:00! The local said I should call the 800 number. I did, and although pleasant the customer service person couldn't explain why I had recieved a confirmation of a reservation that didn't exist? I was sent to the TRAFFIC handler who went through a list of UHAUL locations (most of which were an hour or more from Montgomery) that might have 6x12's. I finally reserved a trailer in TROY, AL that opened at 8:30 which gave me enough time to travel down there and back in order to meet the movers I HAD ALREADY ENGAGED FOR 10:30 to load the trailer. By NOT having the trailer available when I had reserved it on line the experience was awful. It added two hours to my morning. I don't understand how you can confirm a reservation for a trailer that isn't available. If I had not called ahead the whole day would have been a disaster!
Leroy MThe two ladies at the front desk did a GREAT job of customer service. They made my rental easy. I would definitely recommend this U-Haul location.
Bruce T4x8 trailer was great, just needed to be swept out.
dale pFrom start to finish this was the most positive and hassle free U-Haul experience we gave had. Pick up in Troy AL first class, drop off in Birmingham AL first class. Will gladly highly recommend U-Haul to others.
BENTON BNice customer service, friendly staff, always willing to provide help.
PEDRO TCustomer service representative was nice and helpful.
Mary RThe door was falling off the unit that we received, there is no way they checked it and thought it should be rented out again. It was held on by one rivet. Also, one of the running lights was out. All of this after waiting for someone to get there more than 30 minutes after our contracted pickup time.
Tamara FCustomer service was at an all time high and everyone was so friendly and very professional. They explained all my charges in detail before I departed with the rental.
Hurbert JThe people behind the desk were gracious, helpful, and professional. I highly recommend this location!
Joseph MThe truck was pretty new and had a check engine light. It was a bad O2 sensor, which will cause it to get bad gas mileage.
James RNo hand trucks or blankets to rent Personnel very helpful
Scott SContinue doing the great job as they did for me
James JA little unclear on key drop box.
William RI was having car trouble on my way back home from Lake Buena Vista Florida. I was traveling with my son. I stopped at the Troy Climate Annex location. Although Ms. Sharon first said she did not have availability, she rearranged some things and got Wade and me on the road with a truck and car hauler for our 5 hour trip back to Starkville. Ms. Sharon went out of her way to help. I truly appreciate Ms. Sharon’s help.
Brian SThe truck a used needles in the back the truck smelled of vomit truck was not cleaned before I picked it up. The passenger side door panel was full of dip spit
KENNETH SThe truck that I rented leaked water in the attic and got my mattress wet along with boxes that were stacked in the attic.
Helen ROnly issue I have with this location is that 105 S Pecan St is not actually the address of the UHaul office. It is an unmanned lot where rental trailers are picked up and returned. The actual office where rental trucks "should be" returned is located on another street about a block away. Didn't realize all this until I was looking for a drop box to return my keys at 105 S Pecan St - no drop box exists at that location. Frustrating experience, but once we found the actual office the staff was quite helpful.
Gregory CGreat service from start to end!
Elizabeth JThe location drop off is NOT the location for returning the key. They need to put a sign directing people to the key drop off lock box, because it is in an ENTIRELY DIFFERENT STREET AND BUILDING!
JOY HCustomer service did not leave desk when I turned in the truck and then sent me a bill for additional mileage after the fact. Could have at least reviewed the odometer and warned us about additional mileage charge particularly since it likely stemmed from the fact that we had to go to a different location than the one that we had our reservation at.
Charles AA very friendly place!! I will recommend this place to everyone. Thank you for making this experience more pleasant!!
Kimberly MUHaul employee was helpful, before the store opened and took care of my check in. The app needs some help. This is the 2nd time I've tried to use mobile check in and the app glitches when I try to add a photo of the mileage and gas.
Brian Sfast friendly service
Shanna VAlso need , someone to help with cargo trailer. I, being a woman, was very difficult to disconnect my cargo trailer and park. Women working, help with paper work. No men available.
Joy LYou can improve your Troy location by improving the attitudes of the employers. Make sure they know without a shadow of dout that the equipment is in good working order. Our very first trip cost us $619.00 The car hauler tire on right side was not the right tire for that size hauler. Troy would not make it good. Still have not received any money back. We called Uhaul by # on contract, sayed on phone for 30 minutes. Noone ever answered the phone. Troy said we may have to sit by road 2 to 3 hrs. When a mover rents a Uhaul it should be in working condition. Very upset over the way things were handled. You need o have more friendlier employees in Troy location on 231. Will not be going back.
MARK JThey did not know where their equipment was. Sent us looking for trailer 3 times before we found one they really had. They did not help us hook up or do ant kind if check.
Gina MI dropped off on a Sunday so they were closed. I had called Saturday and the lady on the phone was very helpful and friendly. Told me how to drop off and where. Thanks friendly lasy!
Luis JDelivered after hours
CRISS PEasy drop off
david dBoth girls in the front office were friendly yet professional!
Linda KI was advised to take a photo of mileage and fuel gauge. I did.
Herbert C