We started out with a rental in Luverne, AL, where we waited for over 30 minutes and no one was at this location. We then were directed to the Rutledge, AL location, where someone from Uhaul " Spoke to someone" at this location and once we got there, No one was at this location either. We then were directed to the Troy Store and again the "Spoke to someone and they were awaiting my call". Called to the Troy store and got in touch with Zee. She immediately had an attitude throughout our entire transaction. When I told her that I was explained that we would get it at a discounted rate, she proceeded to cock an attitude and say thats not what is showing on her end. Abby then stepped in and was super accommedating and kind. She understood that we had been trying to get a simple trailer for over 3 hours, majority of which were on the phone with UHAUL.
Cori G
Troy Climate Annex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, AL 36081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This facility has great team that works together. Thank you for the great experience.
ERIC EThe front desk was very helpful; made the process very smooth.
JEFFERY MThe lady that waited on me was nice and very helpful.
Tamara FThis location is very dependable, the staff is friendly, and it is easy to deal with.
PEDRO T