Employee wasn’t very friendly.
Randy B
Troy Climate Annex
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, AL 36081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Had a little confusion finding office but staff was efficient and friendly.
Thomas HI understand they don’t have as much control but I wish the things ordered for my reservation would’ve actually been available. It made things much more difficult having to scramble around last minute to get an appliance dolly and extra furniture pads.
Jessica RThe challenge with the experience wasn't the pick up OR drop off points. The problem was I called a local UHaul dealer to rent a 6x12 enclosed trailer for one way trip from Montgomery to Nashville. I was told the only 6x12 available in the area was to be picked up at Pike Road. I called Pike Road the morning BEFORE pick up and was told they didn't have any 6x12's but they MIGHT have one turned in that afternoon. When I call that afternoon they indicated they had one.. "BUT IT IS BEING PICKED UP TODAY AT 4:00! The local said I should call the 800 number. I did, and although pleasant the customer service person couldn't explain why I had recieved a confirmation of a reservation that didn't exist? I was sent to the TRAFFIC handler who went through a list of UHAUL locations (most of which were an hour or more from Montgomery) that might have 6x12's. I finally reserved a trailer in TROY, AL that opened at 8:30 which gave me enough time to travel down there and back in order to meet the movers I HAD ALREADY ENGAGED FOR 10:30 to load the trailer. By NOT having the trailer available when I had reserved it on line the experience was awful. It added two hours to my morning. I don't understand how you can confirm a reservation for a trailer that isn't available. If I had not called ahead the whole day would have been a disaster!
Leroy MThe two ladies at the front desk did a GREAT job of customer service. They made my rental easy. I would definitely recommend this U-Haul location.
Bruce T